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Windows 7: BSOD randomly w/ ntosknrl.exe error


18 Dec 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD randomly w/ ntosknrl.exe error

I built this HTPC about 3 weeks ago, over the last 3 days I've been getting various BSOD and they seem to happen during random task or sometimes during idle time. Using the BlueScreenView app, I realized it always caused by ntoskrnl.exe. I followed the BSOD posting rules as best I could and have attached the files.

One more note, I initially ran memtest86 because I thought it was faulty RAM. Unfortunately I couldn't make heads or tails from the memtest86 results but I took a couple of pictures. If they would help I can attach them as well.


-G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333
-ASRock H67M-ITX Socket 1155/ Intel H67/ SATA3&USB3.0/ A&V&GbE/ Mini-ITX Motherboard
-Intel Core i3-2100T Processor 2.50 GHz 3 MB Cache Socket LGA1155
-APEX MI-008 Tower Black P4 Chassis with 250W Itx Psu+sata Power Supply
-Windows 7 Home Premium SP1 64bit (Full) System Builder DVD 1 Pack
-Samsung Spinpoint F4EG 2 TB SATA2 5400rpm 32 MB Hard Drive HD204UI/Z4
-Crucial 64 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s
-Samsung Blu-Ray Combo Internal 12XReadable and DVD-Writable Drive
-Rii Mini Wireless Keyboard

My System SpecsSystem Spec
.

18 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Cali Sal View Post
I built this HTPC about 3 weeks ago, over the last 3 days I've been getting various BSOD and they seem to happen during random task or sometimes during idle time. Using the BlueScreenView app, I realized it always caused by ntoskrnl.exe. I followed the BSOD posting rules as best I could and have attached the files.

One more note, I initially ran memtest86 because I thought it was faulty RAM. Unfortunately I couldn't make heads or tails from the memtest86 results but I took a couple of pictures. If they would help I can attach them as well.


-G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333
-ASRock H67M-ITX Socket 1155/ Intel H67/ SATA3&USB3.0/ A&V&GbE/ Mini-ITX Motherboard
-Intel Core i3-2100T Processor 2.50 GHz 3 MB Cache Socket LGA1155
-APEX MI-008 Tower Black P4 Chassis with 250W Itx Psu+sata Power Supply
-Windows 7 Home Premium SP1 64bit (Full) System Builder DVD 1 Pack
-Samsung Spinpoint F4EG 2 TB SATA2 5400rpm 32 MB Hard Drive HD204UI/Z4
-Crucial 64 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s
-Samsung Blu-Ray Combo Internal 12XReadable and DVD-Writable Drive
-Rii Mini Wireless Keyboard


Blue screen view is often incorrect.


These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!



1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
18 Dec 2011   #3

Windows 7 Home Premium 64bit
 
 

ok, I created the system repair disk and backed up my computer. Like I said before, I previously ran the memtest (for 7 or 8 passes) and came up with all kinds of errors, I didn't run the test with each stick of RAM separately because I have a small form factor computer and it'll be a PITA to do. So I went ahead and ran the Driver Verifier, now the computer froze (No BSOD), not sure how to proceed....should I hold down the power button to shut it down? pull the plug?

Previously, I was holding down the power button to get the machine restarted.
My System SpecsSystem Spec
.


19 Dec 2011   #4

Windows 7 Home Premium 64bit
 
 

I restarted the computer and it froze again, once again no BSOD.
My System SpecsSystem Spec
19 Dec 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Cali Sal View Post
ok, I created the system repair disk and backed up my computer. Like I said before, I previously ran the memtest (for 7 or 8 passes) and came up with all kinds of errors, I didn't run the test with each stick of RAM separately because I have a small form factor computer and it'll be a PITA to do. So I went ahead and ran the Driver Verifier, now the computer froze (No BSOD), not sure how to proceed....should I hold down the power button to shut it down? pull the plug?

Previously, I was holding down the power button to get the machine restarted.
Pretty sure it is memory.
My System SpecsSystem Spec
19 Dec 2011   #6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post

Pretty sure it is memory.
I let the computer sit idle and I got a BSOD. Can you please tell me how to proceed in verifying that it is in fact the RAM? Is there a log I can show you or should I simply pick up new RAM and give that a go?
My System SpecsSystem Spec
19 Dec 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Cali Sal View Post
Quote   Quote: Originally Posted by zigzag3143 View Post

Pretty sure it is memory.
I let the computer sit idle and I got a BSOD. Can you please tell me how to proceed in verifying that it is in fact the RAM? Is there a log I can show you or should I simply pick up new RAM and give that a go?
I just went on the info you supplied. If you got several errors in Memtest chances are it is either RAM, or the mobo.
My System SpecsSystem Spec
19 Dec 2011   #8

Windows 7 Home Premium 64bit
 
 

Would you mind taking a look at the memtest results (attached to original post)? Like I said I could make anything out of it other than the error count. Tonight I'll go through the exercise of test out each stick of RAM.
My System SpecsSystem Spec
19 Dec 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Cali Sal View Post
Would you mind taking a look at the memtest results (attached to original post)? Like I said I could make anything out of it other than the error count. Tonight I'll go through the exercise of test out each stick of RAM.
No memory results included other than the picture of the screen which only displays error counts, etc.
My System SpecsSystem Spec
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 BSOD randomly w/ ntosknrl.exe error




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