Windows 7: BSOD while working in 3DS Max, error code 0x1000007E

GJHouben · 19 Dec 2011

My system keeps crashing sort of randomly while I'm working in 3DS Max (32-bit) . I re-installed the video drivers and double checked that I'm using the latest version recommended by the manufacturer.

I'm including the dump files and system report. Any help will be greatly appreciated.

Below I've pasted the system information and last crash report from WhoCrashed crash reporter.

System was completely re-installed with Windows 7 Ultimate 64 bit retail last July and has only seen infrequent use since. I almost solely use it for 3DS Max. Originally the system shipped with WinXP and it is going on four years old. It's an Alienware laptop Area-51 M9750.

Thanks.

Gertjan

System Information (local)
computer name: ALIENWARE
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM)2 CPU T7400 @ 2.16GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2683691008 total
VM: 2147352576, free: 1941975040

Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 12/19/2011 6:04:41 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121911-25656-01.dmp
This was probably caused by the following module: acpi.sys (ACPI+0x1AF2F)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88000FBDF2F, 0xFFFFF880031D5A48, 0xFFFFF880031D52A0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\acpi.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: ACPI Driver for NT
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time

SledgeDG · 21 Dec 2011

Hi GJHouben and welcome to SF!
All your crashes blame the same processes and are virtually identical. To eliminate the small chance of a corrupted system file I'd like you to run this (up to 3 times until no damaged files are found anymore):

SFC /SCANNOW Command - System File Checker

If that approach doesn't bring any improvement follow this tut to flush out the real culprit:

Driver Verifier - Enable and Disable

This will crash the computer and thus generate more crash data which hopefully identifies the cause for the ACPI.sys crashes. So run the verifier for at least 24 hrs and upload a new jcgriff2 report.

-DG

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\David\Desktop\GJHouben\121911-35203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a0a000 PsLoadedModuleList = 0xfffff800`02c4f670
Debug session time: Sun Dec 18 23:44:38.449 2011 (GMT-5)
System Uptime: 0 days 0:50:26.434
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88000f1af2f, fffff880031c0a48, fffff880031c02a0}

Probably caused by : ACPI.sys ( ACPI!ACPIDeviceWorkerThread+6b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88000f1af2f, The address that the exception occurred at
Arg3: fffff880031c0a48, Exception Record Address
Arg4: fffff880031c02a0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
ACPI!ACPIDeviceWorkerThread+6b
fffff880`00f1af2f 41ff5338        call    qword ptr [r11+38h]

EXCEPTION_RECORD:  fffff880031c0a48 -- (.exr 0xfffff880031c0a48)
ExceptionAddress: fffff88000f1af2f (ACPI!ACPIDeviceWorkerThread+0x000000000000006b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000038
Attempt to read from address 0000000000000038

CONTEXT:  fffff880031c02a0 -- (.cxr 0xfffff880031c02a0)
rax=0000000000000000 rbx=0000000000000001 rcx=fffffa8001e89a00
rdx=0000000000000001 rsi=fffffa8001ec6b60 rdi=fffffa8001e89a00
rip=fffff88000f1af2f rsp=fffff880031c0c80 rbp=fffff80002c272b8
 r8=fffffa8001e89a00  r9=0000000000000000 r10=0000000000369e99
r11=0000000000000000 r12=fffff88000f33ae0 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
ACPI!ACPIDeviceWorkerThread+0x6b:
fffff880`00f1af2f 41ff5338        call    qword ptr [r11+38h] ds:002b:00000000`00000038=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000038

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb9100
 0000000000000038 

FOLLOWUP_IP: 
ACPI!ACPIDeviceWorkerThread+6b
fffff880`00f1af2f 41ff5338        call    qword ptr [r11+38h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff80002a91001 to fffff88000f1af2f

STACK_TEXT:  
fffff880`031c0c80 fffff800`02a91001 : fffff880`00f1aec4 00000000`00000000 00000000`00000000 00000000`00000000 : ACPI!ACPIDeviceWorkerThread+0x6b
fffff880`031c0cb0 fffff800`02d21fee : 00000000`00000000 fffffa80`01ec6b60 00000000`00000080 fffffa80`01eb3040 : nt!ExpWorkerThread+0x111
fffff880`031c0d40 fffff800`02a785e6 : fffff880`009e6180 fffffa80`01ec6b60 fffff880`009f0f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031c0d80 00000000`00000000 : fffff880`031c1000 fffff880`031bb000 fffff880`031c09e0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  ACPI!ACPIDeviceWorkerThread+6b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ACPI

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

STACK_COMMAND:  .cxr 0xfffff880031c02a0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_ACPI!ACPIDeviceWorkerThread+6b

BUCKET_ID:  X64_0x7E_ACPI!ACPIDeviceWorkerThread+6b

Followup: MachineOwner
---------

1: kd> lmntsm
start             end                 module name
fffff880`0534b000 fffff880`05389000   1394ohci 1394ohci.sys Sat Nov 20 05:44:56 2010 (4CE7A6A8)
fffff880`03ff0000 fffff880`03ffc000   3dxhid   3dxhid.sys   Sat Jul 10 01:28:01 2010 (4C3804E1)
fffff880`053a2000 fffff880`053ae000   3dxkmj   3dxkmj.sys   Fri Jan 14 17:07:28 2011 (4D30C920)
fffff880`05df8000 fffff880`05e00000   3dxshim  3dxshim.sys  Fri Jan 14 17:07:26 2011 (4D30C91E)
fffff880`00f00000 fffff880`00f57000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
fffff880`02e1e000 fffff880`02ea7000   afd      afd.sys      Sun Apr 24 22:33:58 2011 (4DB4DD96)
fffff880`053ae000 fffff880`053c4000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`04494000 fffff880`045b6000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)
fffff880`042be000 fffff880`042cf580   aksdf    aksdf.sys    Fri Sep 18 09:04:24 2009 (4AB38558)
fffff880`042d0000 fffff880`042eff00   aksfridge aksfridge.sys Wed Aug 19 09:38:43 2009 (4A8C0063)
fffff880`0122a000 fffff880`01235000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`06183000 fffff880`0618e000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`013e1000 fffff880`013ea000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01200000 fffff880`0122a000   ataport  ataport.SYS  Sat Nov 20 04:19:15 2010 (4CE79293)
fffff880`00fc8000 fffff880`00fd4000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`01885000 fffff880`0188c000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03d8e000 fffff880`03d9f000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`037b9000 fffff880`037d7000   bowser   bowser.sys   Tue Feb 22 23:55:04 2011 (4D649328)
fffff880`03e2c000 fffff880`03e3c000   BthEnum  BthEnum.sys  Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`04400000 fffff880`0448c000   bthport  bthport.sys  Wed Apr 27 23:55:07 2011 (4DB8E51B)
fffff880`045c7000 fffff880`045df000   BTHUSB   BTHUSB.sys   Wed Apr 27 23:54:56 2011 (4DB8E510)
fffff960`006a0000 fffff960`006c7000   cdd      cdd.dll      unavailable (00000000)
fffff880`0162b000 fffff880`01655000   cdrom    cdrom.sys    Sat Nov 20 04:19:20 2010 (4CE79298)
fffff880`00cf7000 fffff880`00db7000   CI       CI.dll       Sat Nov 20 08:12:36 2010 (4CE7C944)
fffff880`01816000 fffff880`01846000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
fffff880`00c99000 fffff880`00cf7000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05876000 fffff880`0587a500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01177000 fffff880`011e9000   cng      cng.sys      Sat Nov 20 05:08:45 2010 (4CE79E2D)
fffff880`00fbf000 fffff880`00fc8000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`040a7000 fffff880`040b7000   CompositeBus CompositeBus.sys Sat Nov 20 05:33:17 2010 (4CE7A3ED)
fffff880`01846000 fffff880`01854000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03ced000 fffff880`03d70000   csc      csc.sys      Sat Nov 20 04:27:12 2010 (4CE79470)
fffff880`03d70000 fffff880`03d8e000   dfsc     dfsc.sys     Sat Nov 20 04:26:31 2010 (4CE79447)
fffff880`03cde000 fffff880`03ced000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01800000 fffff880`01816000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03fab000 fffff880`03fcd000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`03df5000 fffff880`03dfe000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`02ff3000 fffff880`02fff000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01854000 fffff880`01867000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03e72000 fffff880`03e7e000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`040bb000 fffff880`041af000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 04:50:50 2010 (4CE799FA)
fffff880`041af000 fffff880`041f5000   dxgmms1  dxgmms1.sys  Sat Nov 20 04:49:53 2010 (4CE799C1)
fffff880`03e3c000 fffff880`03e72000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`01281000 fffff880`01295000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01235000 fffff880`01281000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
fffff880`015f2000 fffff880`015fc000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01bc5000 fffff880`01bff000   fvevol   fvevol.sys   Sat Nov 20 04:24:06 2010 (4CE793B6)
fffff880`01aa5000 fffff880`01aef000   fwpkclnt fwpkclnt.sys Sat Nov 20 04:21:37 2010 (4CE79321)
fffff800`02ff3000 fffff800`0303c000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
fffff880`042f0000 fffff880`0433dc00   hardlock hardlock.sys Mon Feb 02 10:34:08 2009 (49871270)
fffff880`04000000 fffff880`04024000   HDAudBus HDAudBus.sys Sat Nov 20 05:43:42 2010 (4CE7A65E)
fffff880`03f12000 fffff880`03f6e000   HdAudio  HdAudio.sys  Sat Nov 20 05:44:23 2010 (4CE7A687)
fffff880`05389000 fffff880`053a2000   HIDCLASS HIDCLASS.SYS Sat Nov 20 05:43:49 2010 (4CE7A665)
fffff880`041f5000 fffff880`041fd080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`045df000 fffff880`045ed000   hidusb   hidusb.sys   Sat Nov 20 05:43:49 2010 (4CE7A665)
fffff880`036f0000 fffff880`037b9000   HTTP     HTTP.sys     Sat Nov 20 04:24:30 2010 (4CE793CE)
fffff880`01bbc000 fffff880`01bc5000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
fffff880`04089000 fffff880`040a7000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`012c3000 fffff880`013e1000   iaStorV  iaStorV.sys  Thu Jun 10 20:46:19 2010 (4C11875B)
fffff880`01097000 fffff880`0109f000   intelide intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03dc5000 fffff880`03ddb000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`05de9000 fffff880`05df8000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03eef000 fffff880`03efd000   kbdhid   kbdhid.sys   Sat Nov 20 05:33:25 2010 (4CE7A3F5)
fffff800`00bcb000 fffff800`00bd5000   kdcom    kdcom.dll    Sat Feb 05 11:52:49 2011 (4D4D8061)
fffff880`00e00000 fffff880`00e43000   ks       ks.sys       Sat Nov 20 05:33:23 2010 (4CE7A3F3)
fffff880`015c6000 fffff880`015e1000   ksecdd   ksecdd.sys   Sat Nov 20 04:21:15 2010 (4CE7930B)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Sat Nov 20 05:10:34 2010 (4CE79E9A)
fffff880`03fcd000 fffff880`03fd2200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`045ed000 fffff880`045f8000   LGPBTDD  LGPBTDD.sys  Wed Jul 01 14:47:52 2009 (4A4BAF58)
fffff880`01023000 fffff880`01038000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`01000000 fffff880`01023000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c36000 fffff880`00c85000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 08:03:51 2010 (4CE7C737)
fffff880`045b8000 fffff880`045c7000   modem    modem.sys    Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`01867000 fffff880`01875000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`05867000 fffff880`05876000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03eda000 fffff880`03ee7000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`010af000 fffff880`010c9000   mountmgr mountmgr.sys Sat Nov 20 04:19:21 2010 (4CE79299)
fffff880`037d7000 fffff880`037ef000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03600000 fffff880`0362d000   mrxsmb   mrxsmb.sys   Tue Apr 26 22:40:38 2011 (4DB78226)
fffff880`0424c000 fffff880`0429a000   mrxsmb10 mrxsmb10.sys Fri Jul 08 22:46:28 2011 (4E17C104)
fffff880`0429a000 fffff880`042be000   mrxsmb20 mrxsmb20.sys Tue Apr 26 22:39:37 2011 (4DB781E9)
fffff880`01400000 fffff880`0140b000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f60000 fffff880`00f6a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01119000 fffff880`01177000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
fffff880`03cd3000 fffff880`03cde000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01baa000 fffff880`01bbc000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01688000 fffff880`0177b000   ndis     ndis.sys     Sat Nov 20 04:23:30 2010 (4CE79392)
fffff880`053e8000 fffff880`053f4000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`036c5000 fffff880`036d8000   ndisuio  ndisuio.sys  Sat Nov 20 05:50:08 2010 (4CE7A7E0)
fffff880`03c00000 fffff880`03c2f000   ndiswan  ndiswan.sys  Sat Nov 20 05:52:32 2010 (4CE7A870)
fffff880`03efd000 fffff880`03f12000   NDProxy  NDProxy.SYS  Sat Nov 20 05:52:20 2010 (4CE7A864)
fffff880`02f1b000 fffff880`02f2a000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02ea7000 fffff880`02eec000   netbt    netbt.sys    Sat Nov 20 04:23:18 2010 (4CE79386)
fffff880`0177b000 fffff880`017db000   NETIO    NETIO.SYS    Sat Nov 20 04:23:13 2010 (4CE79381)
fffff880`05881000 fffff880`05dbc000   netw5v64 netw5v64.sys Thu Mar 26 12:21:24 2009 (49CBAB84)
fffff880`0140b000 fffff880`0141c000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03cc7000 fffff880`03cd3000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a0a000 fffff800`02ff3000   nt       ntkrnlmp.exe Wed Jun 22 22:53:23 2011 (4E02AAA3)
fffff880`01423000 fffff880`015c6000   Ntfs     Ntfs.sys     Thu Mar 10 22:39:39 2011 (4D79997B)
fffff880`0187c000 fffff880`01885000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`04a12000 fffff880`0534af80   nvlddmkm nvlddmkm.sys Fri Jan 30 13:35:07 2009 (4983485B)
fffff880`03672000 fffff880`036c5000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02ef5000 fffff880`02f1b000   pacer    pacer.sys    Sat Nov 20 05:52:18 2010 (4CE7A862)
fffff880`00faa000 fffff880`00fbf000   partmgr  partmgr.sys  Sat Nov 20 04:20:00 2010 (4CE792C0)
fffff880`00f6a000 fffff880`00f9d000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
fffff880`0109f000 fffff880`010af000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`015e1000 fffff880`015f2000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`0433e000 fffff880`043e4000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`03f6e000 fffff880`03fab000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c85000 fffff880`00c99000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`053c4000 fffff880`053e8000   rasl2tp  rasl2tp.sys  Sat Nov 20 05:52:34 2010 (4CE7A872)
fffff880`03c2f000 fffff880`03c4a000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03c4a000 fffff880`03c6b000   raspptp  raspptp.sys  Sat Nov 20 05:52:31 2010 (4CE7A86F)
fffff880`03ddb000 fffff880`03df5000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03c76000 fffff880`03cc7000   rdbss    rdbss.sys    Sat Nov 20 04:27:51 2010 (4CE79497)
fffff880`053f4000 fffff880`053ff000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`017eb000 fffff880`017f4000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`017f4000 fffff880`017fd000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0167a000 fffff880`01683000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01b70000 fffff880`01baa000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
fffff880`03e00000 fffff880`03e2c000   rfcomm   rfcomm.sys   Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`036d8000 fffff880`036f0000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`01b53000 fffff880`01b70000   sbp2port sbp2port.sys Sat Nov 20 04:19:21 2010 (4CE79299)
fffff880`02f57000 fffff880`02f86000   SCSIPORT SCSIPORT.SYS Sat Nov 20 05:34:01 2010 (4CE7A419)
fffff880`05dc9000 fffff880`05de9000   sdbus    sdbus.sys    Sat Nov 20 04:37:42 2010 (4CE796E6)
fffff880`043e4000 fffff880`043ef000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01b4b000 fffff880`01b53000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0607a000 fffff880`06112000   srv      srv.sys      Thu Apr 28 23:06:06 2011 (4DBA2B1E)
fffff880`06011000 fffff880`0607a000   srv2     srv2.sys     Thu Apr 28 23:05:46 2011 (4DBA2B0A)
fffff880`04200000 fffff880`04231000   srvnet   srvnet.sys   Thu Apr 28 23:05:35 2011 (4DBA2AFF)
fffff880`0587e000 fffff880`0587f480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`018a1000 fffff880`01aa5000   tcpip    tcpip.sys    Wed Sep 28 23:43:04 2011 (4E83E948)
fffff880`04231000 fffff880`04243000   tcpipreg tcpipreg.sys Sat Nov 20 05:51:48 2010 (4CE7A844)
fffff880`013ea000 fffff880`013f7000   TDI      TDI.SYS      Sat Nov 20 04:22:06 2010 (4CE7933E)
fffff880`01295000 fffff880`012b7000   tdx      tdx.sys      Sat Nov 20 04:21:54 2010 (4CE79332)
fffff880`02e00000 fffff880`02e14000   termdd   termdd.sys   Sat Nov 20 06:03:40 2010 (4CE7AB0C)
fffff880`02f9d000 fffff880`02fbc000   tmactmon tmactmon.sys Tue Jul 12 07:12:34 2011 (4E1C2C22)
fffff880`02f2a000 fffff880`02f57000   tmcomm   tmcomm.sys   Tue Jul 12 07:12:24 2011 (4E1C2C18)
fffff880`02f86000 fffff880`02f9d000   tmevtmgr tmevtmgr.sys Tue Jul 12 07:12:20 2011 (4E1C2C14)
fffff880`02fd7000 fffff880`02ff3000   tmtdi    tmtdi.sys    Wed Jun 29 06:26:34 2011 (4E0AFDDA)
fffff960`00430000 fffff960`0043a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03d9f000 fffff880`03dc5000   tunnel   tunnel.sys   Sat Nov 20 05:51:50 2010 (4CE7A846)
fffff880`04a00000 fffff880`04a12000   umbus    umbus.sys    Sat Nov 20 05:44:37 2010 (4CE7A695)
fffff880`03fd3000 fffff880`03ff0000   usbccgp  usbccgp.sys  Thu Mar 24 23:29:14 2011 (4D8C0C0A)
fffff880`045b6000 fffff880`045b7f00   USBD     USBD.SYS     Thu Mar 24 23:28:59 2011 (4D8C0BFB)
fffff880`05856000 fffff880`05867000   usbehci  usbehci.sys  Thu Mar 24 23:29:04 2011 (4D8C0C00)
fffff880`03e80000 fffff880`03eda000   usbhub   usbhub.sys   Thu Mar 24 23:29:25 2011 (4D8C0C15)
fffff880`05800000 fffff880`05856000   USBPORT  USBPORT.SYS  Thu Mar 24 23:29:12 2011 (4D8C0C08)
fffff880`05dbc000 fffff880`05dc9000   usbuhci  usbuhci.sys  Thu Mar 24 23:29:03 2011 (4D8C0BFF)
fffff880`00f9d000 fffff880`00faa000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0188c000 fffff880`0189a000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01655000 fffff880`0167a000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`010c9000 fffff880`01105000   vmbus    vmbus.sys    Sat Nov 20 04:57:29 2010 (4CE79B89)
fffff880`01aef000 fffff880`01aff000   vmstorfl vmstorfl.sys Sat Nov 20 04:57:30 2010 (4CE79B8A)
fffff880`00fd4000 fffff880`00fe9000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
fffff880`0103b000 fffff880`01097000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`01aff000 fffff880`01b4b000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
fffff880`03ee7000 fffff880`03eef000   wacommousefilter wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
fffff880`0587b000 fffff880`0587da00   wacomvhid wacomvhid.sys Mon Sep 21 19:29:14 2009 (4AB80C4A)
fffff880`02fbc000 fffff880`02fd7000   wanarp   wanarp.sys   Sat Nov 20 05:52:36 2010 (4CE7A874)
fffff880`017db000 fffff880`017eb000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e4d000 fffff880`00ef1000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ef1000 fffff880`00f00000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02eec000 fffff880`02ef5000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003b4000   win32k   win32k.sys   unavailable (00000000)
fffff880`01105000 fffff880`01119000   winhv    winhv.sys    Sat Nov 20 04:20:02 2010 (4CE792C2)
fffff880`00f57000 fffff880`00f60000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00db7000 fffff880`00dd8000   WudfPf   WudfPf.sys   Sat Nov 20 05:42:44 2010 (4CE7A624)
fffff880`04024000 fffff880`04089000   yk62x64  yk62x64.sys  Mon Sep 28 04:19:31 2009 (4AC07193)

Unloaded modules:
fffff880`06112000 fffff880`06183000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01846000 fffff880`01854000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01854000 fffff880`01860000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01860000 fffff880`01869000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01869000 fffff880`0187c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

GJHouben · 21 Dec 2011

Hi SledgeDG,

thank you for your advise. I ran the sfc /scannow procces multiple times like you sugested.
All scan came back without errors.

Moving on to the Driver Verifier part and will get to the forum with the results when that is done.

Thanks!

Happy Holidays.

Gertjan

SledgeDG · 22 Dec 2011

Sounds like a plan

Thanks for the feedback
Happy holidays

David

oliverboueid · 01 Jan 2012

I've done all the steps you gave us Mr. SledgeDG,

& i've got this problem from Windows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c9
BCP1: 0000000000000224
BCP2: FFFFF88005D0A710
BCP3: FFFFF98018106750
BCP4: FFFFFFFFC00000BB
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010112-21621-01.dmp
C:\Users\Power\AppData\Local\Temp\WER-44007-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please Help me Solving the Problem...

how can i upload the jcgriff2 report / so that where can i find it ?
I recognised that have the .dmp file

Thank You So Much

zigzag3143 · 01 Jan 2012

Quote: Originally Posted by oliverboueid

I've done all the steps you gave us Mr. SledgeDG,

& i've got this problem from Windows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c9
BCP1: 0000000000000224
BCP2: FFFFF88005D0A710
BCP3: FFFFF98018106750
BCP4: FFFFFFFFC00000BB
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010112-21621-01.dmp
C:\Users\Power\AppData\Local\Temp\WER-44007-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please Help me Solving the Problem...

how can i upload the jcgriff2 report / so that where can i find it ?
I recognised that have the .dmp file

Thank You So Much

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

Quote:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

oliverboueid · 01 Jan 2012

thank you so much, i'm waiting for the solution, ............

Windows 7: BSOD while working in 3DS Max, error code 0x1000007E

BSOD while working in 3DS Max, error code 0x1000007E problems?