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Windows 7: BSOD randomly happens, even with new hard drive

19 Dec 2011   #1

windows 7 professional 32bit
 
 
BSOD randomly happens, even with new hard drive

Windows 7 Professional 32bit
Originally installed with Vista
Retail upgrade
2 years old
Reinstalled OS 2 months ago

Keep getting the BSOD at random times, there is never just one program that initiates it. I have done a system restore, reformatted the old hard drive, installed a new hard drive and nothing has helped.

I'm running Microsoft Security Essentials, and believed the computer to be clean of viruses. But took it Office Depot this morning and they say there may be a virus on it.

I've attached the zipped files as instructed. If there is a virus, and it is still there after replacing the hard drive, I don't know what to do.

Thank you


My System SpecsSystem Spec
.

19 Dec 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mjaquith View Post
Windows 7 Professional 32bit
Originally installed with Vista
Retail upgrade
2 years old
Reinstalled OS 2 months ago

Keep getting the BSOD at random times, there is never just one program that initiates it. I have done a system restore, reformatted the old hard drive, installed a new hard drive and nothing has helped.

I'm running Microsoft Security Essentials, and believed the computer to be clean of viruses. But took it Office Depot this morning and they say there may be a virus on it.

I've attached the zipped files as instructed. If there is a virus, and it is still there after replacing the hard drive, I don't know what to do.

Thank you

These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!



1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
19 Dec 2011   #3

windows 7 professional 32bit
 
 

I'm not overclocking anything, I promise! I don't even know how.

I'll work on all of this tonight and report back. Thank you so much.
My System SpecsSystem Spec
.


19 Dec 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mjaquith View Post
I'm not overclocking anything, I promise! I don't even know how.

I'll work on all of this tonight and report back. Thank you so much.
I believe yo. Good luck and let us know if you need help


Ken
My System SpecsSystem Spec
23 Dec 2011   #5

windows 7 professional 32bit
 
 

I've followed all the instructions, let it run for the past 3 days, downloaded and ran MS Malicious Software Removal tool just in case (it came out clean), and can't get it to crash at all.

Any further suggestions?

(And the memory test came back fine)
My System SpecsSystem Spec
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 BSOD randomly happens, even with new hard drive




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