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Windows 7: ASUS EEEPC 1005 startup repair loop-hardware issue?

30 Dec 2011   #21
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by mraimondi View Post
OK, done, but the performance monitor utility failed. I am in safe mode, not sure if that matters.


Details
ASUS 1005PEB
Win 7 Starter OEM- just reinstalled from F9 factory restore
1 GB RAM (had 2GB in but switched back for testing)
1 year 3 months old, well used, but not abused

You guys rock, BTW, this is the only forum I'm getting help from, so thanks a million!!
Yeah, perfmon typically fails in safe mode. The information I use from that I can get from other files in that file you sent, so no big deal.


My System SpecsSystem Spec
.
30 Dec 2011   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\mraimondi\Windows_NT6_BSOD_jcgriff2\123011-59217-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16905.x86fre.win7_gdr.111025-1503
Machine Name:
Kernel base = 0x81a43000 PsLoadedModuleList = 0x81b8b810
Debug session time: Fri Dec 30 13:30:51.409 2011 (UTC - 7:00)
System Uptime: 0 days 0:00:47.221
Loading Kernel Symbols
...............................................................
..............................................
Loading User Symbols
Loading unloaded module list
.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000000, EXCEPTION_DIVIDED_BY_ZERO
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_0

TRAP_FRAME:  87453590 -- (.trap 0xffffffff87453590)
ErrCode = 00000000
eax=00002710 ebx=00000000 ecx=00000000 edx=00000000 esi=907dea88 edi=6f821738
eip=8bfbf64a esp=87453604 ebp=87453604 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
monitor!BrightnessTargetToPercentage+0x32:
8bfbf64a f7f1            div     eax,ecx
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LOCK_ADDRESS:  81ba8f60 -- (!locks 81ba8f60)

Resource @ nt!PiEngineLock (0x81ba8f60)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
	Lock address  : 0x81ba8f60
	Thread Count  : 0
	Thread address: 0x00000000
	Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from 8bfbf64a to 81a872eb

STACK_TEXT:  
87453590 8bfbf64a badb0d00 00000000 00002004 nt!KiTrap00+0x8b
87453604 8bfbf95a 6f821738 6f821764 8bfbd248 monitor!BrightnessTargetToPercentage+0x32
87453620 8bfc0343 6f821764 860634c8 8ce29ec8 monitor!BrightnessInit+0x98
8745373c 860352c3 731d6180 87453778 860634c8 monitor!EvtDriverDeviceAdd+0x3c3
87453758 86035755 731d6180 87453778 8da6b910 Wdf01000!FxDriverDeviceAdd::Invoke+0x28
87453964 86035821 91ff04b0 8745398c 81a57767 Wdf01000!FxDriver::AddDevice+0xc1
87453970 81a57767 8da6b910 91ff04b0 8fbfb3e8 Wdf01000!FxDriver::AddDevice+0x1b
8745398c 81bf27cf 91ff04b0 86035806 00000004 nt!PpvUtilCallAddDevice+0x19
874539d4 81beb306 8da6b910 86035806 00000002 nt!PnpCallAddDevice+0xb9
87453aa8 81bea892 8fbfb3e8 87453cd0 8d80b538 nt!PipCallDriverAddDevice+0x565
87453ca4 81be4636 83191208 8d80b538 87453cd0 nt!PipProcessDevNodeTree+0x15d
87453cd8 81a56f7f 81ba6e80 831ca798 81b7d5bc nt!PiProcessReenumeration+0x74
87453d00 81ab106b 00000000 00000000 831ca798 nt!PnpDeviceActionWorker+0x224
87453d50 81c51a55 00000001 9eee4584 00000000 nt!ExpWorkerThread+0x10d
87453d90 81b03219 81ab0f5e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
monitor!BrightnessTargetToPercentage+32
8bfbf64a f7f1            div     eax,ecx

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  monitor!BrightnessTargetToPercentage+32

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: monitor

IMAGE_NAME:  monitor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc286

FAILURE_BUCKET_ID:  0x7f_0_monitor!BrightnessTargetToPercentage+32

BUCKET_ID:  0x7f_0_monitor!BrightnessTargetToPercentage+32

Followup: MachineOwner
---------
This was caused by the generic monitor.sys that Windows loads for your monitor, and it appears to be related to the brightness calculation causing a divide by zero fault. Unfortunately, I do not see any obvious reason for this to occur. Try uninstalling your monitor driver in safe mode. To do so, you will need to setup your computer to shut down manually:
1. Click Start Menu
2. Click All Programs
3. Click Accessories
4. Click command prompt
5. Type in shutdown /r /t 300 (five minutes should be enough time to uninstall the monitor driver before the computer restarts) and hit enter

To uninstall the monitor:
1. Click Start Menu
2. Right click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Click and expand Monitors
6. Right click your monitor
7. Click Uninstall
8. Click OK.

You may lose your monitor at this point, but it will restart on its own within five minutes, Windows will load, and the driver will be reloaded (hopefully correctly this time). Post back your results.
My System SpecsSystem Spec
30 Dec 2011   #23
mraimondi

Windows 7 starter, Ultimate 64
 
 

No monitor is listed there!
My System SpecsSystem Spec
.

30 Dec 2011   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Ah, you're right. In safe mode, it does not show up... Let me look into how to get around that issue.
My System SpecsSystem Spec
30 Dec 2011   #25
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, I found the solution:

Run an elevated command prompt:
1. Click Start Menu
2. Click All Programs
3. Click Accessories
4. Right click Command Prompt
5. Click Run as administrator
6. Type into command prompt “set devmgr_show_nonpresent_devices=1″ without quotes
7. Hit enter.
8. Type “devmgmt.msc” without quotes
9. Click View (at the top)
10. Check Show hidden devices

Now you can click to expand the Monitors and uninstall
My System SpecsSystem Spec
30 Dec 2011   #26
mraimondi

Windows 7 starter, Ultimate 64
 
 

Ok, I can still try this, but while I was in device manager, I uninstalled the display adapter. There were two listed. Windows restarted in normal mode, but the display is a generic driver with low resolution. Should I try to find a display driver and install it?

Also, some of the windows updates rolled back since they failed proper installation.
My System SpecsSystem Spec
30 Dec 2011   #27
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by mraimondi View Post
Ok, I can still try this, but while I was in device manager, I uninstalled the display adapter. There were two listed. Windows restarted in normal mode, but the display is a generic driver with low resolution. Should I try to find a display driver and install it?

Also, some of the windows updates rolled back since they failed proper installation.
To get your display driver, you need to find your laptop model via the vendor site and download the display driver from them. I would also see if they have a monitor driver. Then install Windows updates again after getting the drivers.
My System SpecsSystem Spec
30 Dec 2011   #28
mraimondi

Windows 7 starter, Ultimate 64
 
 

Installed the correct driver, restarted, crashed. Attached the BSOD files again.

So it runs with a generic driver, crashes with the intel driver.

But, when I first reformatted, it ran with the intel driver at normal resolution. Strange, huh?
My System SpecsSystem Spec
30 Dec 2011   #29
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yeah, you definitely have a strange problem here. Have you tried uninstalling the monitor.sys in safe mode?
My System SpecsSystem Spec
30 Dec 2011   #30
mraimondi

Windows 7 starter, Ultimate 64
 
 

Im in devmngr, with "everything" shown now, but still no monitor?! Interestingly, "Security Processor Loader Driver" has a ! on it. Probably not related, though, huh? Just uninstalled graphics driver again. I'll try finding the driver buried in the restore partition, and see how it works.
My System SpecsSystem Spec
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 ASUS EEEPC 1005 startup repair loop-hardware issue?




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