Constant BODs due to usb driver

cydoniax said:

pebbly said:

Hi cydoniax, A new install may help if it is a software fault ,But if it is a hardware fault the problem will still remain . You have nothing to lose by performing a new install so give it a go girl report back to us :)

I'll try it today or tomorrow if the computer can remain on long enough to do it which is my worry (I'm afraid it'll shut down in the middle of the install).

Santa needs to bring me a new computer!

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

Also, look at USB Driver - General Fix for Problems.

writhziden said:

Also, look at USB Driver - General Fix for Problems.

Thanks.

Tried it, failed at it. Followed the instructions, downloaded Take Ownership, still can't delete the infcache.1 file. Also I had no faded drivers listed. Not my week.

The problem with BSODS doesn't occur when something gets plugged in, I usually have nothing attached to my USB ports. It just reboots whenever it feels like it.

Does it always reboot with a blue screen?

writhziden said:

Does it always reboot with a blue screen?

Yes, always. Blue Screen comes on for a few seconds and then it reboots.

I don't think this is related, but you are getting a lot of error messages related to the Bonjour Service. Follow the steps given by Apple for removing iTunes and its software Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 and then you can re-install iTunes.

Recommend SFC /SCANNOW Command - System File Checker to see if it resolves the USB issue. You may have to run it up to three times to fix errors. Post back after running it three times if it does find errors, or once if it comes back with no integrity violtations.

writhziden said:

I don't think this is related, but you are getting a lot of error messages related to the Bonjour Service. Follow the steps given by Apple for removing iTunes and its software Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 and then you can re-install iTunes.

Recommend SFC /SCANNOW Command - System File Checker to see if it resolves the USB issue. You may have to run it up to three times to fix errors. Post back after running it three times if it does find errors, or once if it comes back with no integrity violtations.

I have uninstalled iTunes according to the directions and reinstalled.

I also ran scannow and it reported that "no integrity violations" were found and therefore didn't generate a report (I searched for a sfcdetails.txt file but it was not found)

cydoniax said:

I have uninstalled iTunes according to the directions and reinstalled.

I also ran scannow and it reported that "no integrity violations" were found and therefore didn't generate a report (I searched for a sfcdetails.txt file but it was not found)

Sounds good. Let us know if you need further help. I'm currently out of ideas, but I'll try to think of some more in the meantime.

writhziden said:

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

I just did this as well from step 3 on. Sorry, I have no idea if I have a RAID controller and I didn't want to risk losing everything.

I will you let you know if I have any more blue screens.

Thanks to everyone for their help!

cydoniax said:

writhziden said:

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

I just did this as well from step 3 on. Sorry, I have no idea if I have a RAID controller and I didn't want to risk losing everything.

I will you let you know if I have any more blue screens.

Thanks to everyone for their help!

RAID controllers are for multiple hard drives in one machine, so if it is a laptop, it is probably safe. You would also know if you had a RAID configuration as you would have had to set it up or specially order it to arrive set up for you.

Edit:
If you want to know for sure:
1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the left pane
5. Expand the Disk Drives
6. Check to see if any RAID manufacturers or VIRTUAL DISK SCSI Disk Device are shown as these would indicate RAID controlled drives (typically, the hard drive manufacturer is shown such as Seagate, Western Digital, Toshiba, etc. if it is not RAID)

If you need help determining if it is a RAID drive, just ask in this thread and one of us will either know or be able to find the answer for you.