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Windows 7: Crash during suspend, shutdown/hibernate restarts immediately

20 Dec 2011   #1
quietude38

Windows 7 Home Premium 64bit
 
 
Crash during suspend, shutdown/hibernate restarts immediately

HP G62-234DX laptop running Windows 7 Home Premium (64-bit). OS was freshly reinstalled last week.

For the past month or so, I've had no sound output from speakers or headphone jack, and attempting to go into sleep mode has resulted in an instant shutdown no matter how sleep mode is started (via Start menu or by closing the lid.)

I suspect the problem is related to the audio problem, because I had it do the same thing booted into Ubuntu from a live CD. The sound card appears to be functioning normally inside Windows (it's configurable, the mixer indicates it's playing) and I have sound over HDMI, but the onboard speakers and headphone jack don't work.

The BIOS on this machine won't let me configure anything or I'd just disable the on-board audio entirely and see if that fixes it. As it stands right now, trying to uninstall the sound card just results in it reinstalling on my next reboot.

I'm open to any suggestions, advice or voodoo curses anyone has to recommend.


My System SpecsSystem Spec
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20 Dec 2011   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by quietude38 View Post
HP G62-234DX laptop running Windows 7 Home Premium (64-bit). OS was freshly reinstalled last week.

For the past month or so, I've had no sound output from speakers or headphone jack, and attempting to go into sleep mode has resulted in an instant shutdown no matter how sleep mode is started (via Start menu or by closing the lid.)

I suspect the problem is related to the audio problem, because I had it do the same thing booted into Ubuntu from a live CD. The sound card appears to be functioning normally inside Windows (it's configurable, the mixer indicates it's playing) and I have sound over HDMI, but the onboard speakers and headphone jack don't work.

The BIOS on this machine won't let me configure anything or I'd just disable the on-board audio entirely and see if that fixes it. As it stands right now, trying to uninstall the sound card just results in it reinstalling on my next reboot.

I'm open to any suggestions, advice or voodoo curses anyone has to recommend.
What happens if you disable the sound card instead of uninstalling it? Does that help with the sleep issues?

To disable:
1. Click Start Menu
2. Right click My Computer
3. Click Manage
4. Select Device Manager from the left pane
5. Go to Sound, video and game controllers
6. Select the device that is not part of your HDMI system
7. Right click that device and select disable

I will look through your attachment while awaiting your answer.
My System SpecsSystem Spec
20 Dec 2011   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

You are having issues with your Visual C++ Redistributable installation(s). Recommend reinstalling all Visual C++ Redistributables and their updates (both the x64 and x86 versions).

Visual C++ Redistributables 2005, 2008, 2010 are available online to download and install in both versions.
Visual C++ 2005 Redistributable (x86)
Visual C++ 2005 Redistributable (x64)
Visual C++ 2008 Redistributable (x86)
Visual C++ 2008 Redistributable (x64)
Visual C++ 2010 Redistributable (x86)
Visual C++ 2010 Redistributable (x64)
My System SpecsSystem Spec
.


20 Dec 2011   #4
quietude38

Windows 7 Home Premium 64bit
 
 

Disabling has had no effect (that was my first step.) I only managed to keep it from crashing when unattended by disabling sleep mode entirely in Power Management.
My System SpecsSystem Spec
20 Dec 2011   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, try this:

1. Download and install Driver Sweeper
2. Download the latest driver from HP for your audio device
3. Click Start Menu
4. Right Click My Computer
5. Click Manage
6. Click Device Manager from the list on the left
7. Click the + next to Sound, video and game controllers
8. Right click your Realtek device (I assume it's Realtek?)
9. Click Uninstall
10. Check the box to Delete driver software for the device if there is one
11. Click OK
12. Restart your computer in safe mode
13. Run Driver Sweeper, select Realtek - Sound drivers, analyze, clean
14. Restart your computer
15. Install the latest Realtek drivers
My System SpecsSystem Spec
20 Dec 2011   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Also if the above does not work and you have not tried the following:

Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory.
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back how it runs.
My System SpecsSystem Spec
20 Dec 2011   #7
quietude38

Windows 7 Home Premium 64bit
 
 

Tried all these suggestions and no change. System does a shutdown/reboot when you try to suspend it and still no sound.
My System SpecsSystem Spec
20 Dec 2011   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

You may have damaged system files. Run SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
20 Dec 2011   #9
quietude38

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
You may have damaged system files. Run SFC /SCANNOW Command - System File Checker
Less than a week after a fresh install? Seriously?
My System SpecsSystem Spec
20 Dec 2011   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by quietude38 View Post
Quote   Quote: Originally Posted by writhziden View Post
You may have damaged system files. Run SFC /SCANNOW Command - System File Checker
Less than a week after a fresh install? Seriously?
It can happen, though it is highly unlikely.

If the behavior has been constant through before and after the fresh install, though, I would think it is a hardware issue. Unfortunately, the only method for fixing that is to send it in to HP and have them replace the motherboard. There may be some workarounds for what you want, though. I am trying to look into it for you.
My System SpecsSystem Spec
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 Crash during suspend, shutdown/hibernate restarts immediately




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