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Windows 7: BlueScreen crash playing LoL and civ5, BCCode: 116

21 Dec 2011   #1
camilo09

windows 7 62bits
 
 
BlueScreen crash playing LoL and civ5, BCCode: 116

Hello, mm every time i play LoL or civ5 my computer crashes afer a few minutes, i get this error every single time

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80035FE010
BCP2: FFFFF88004907490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122111-37440-01.dmp
C:\Users\Clifford\AppData\Local\Temp\ WER-167014-0.sysdata

Thank you

*edit*
Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? windows 7
- an OEM or full retail version? OEM
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? a year and half old
- What is the age of OS installation (have you re-installed the OS?) same as the hardware

also added the Windows_NT6_BSOD_jcgriff2 and PERFMON files


My System SpecsSystem Spec
.
21 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by camilo09 View Post
Hello, mm every time i play LoL or civ5 my computer crashes afer a few minutes, i get this error every single time

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80035FE010
BCP2: FFFFF88004907490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122111-37440-01.dmp
C:\Users\Clifford\AppData\Local\Temp\ WER-167014-0.sysdata

Thank you


Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.
Quote:


As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.


If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.


If playing with video driver versions hasn't helped, make sure the box is not overheating.


Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.


Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


If so, it might be as simple as dust buildup and subsequently inadequate cooling.


I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting




I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_...080710133834EN

http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
22 Dec 2011   #3
camilo09

windows 7 62bits
 
 

Cleaned the video card and it seems to be working fine. Before i cleaned it the GPU temperature would reach 110 Celsius while running a video card stress test before crashing, now it stays between 76 - 78 Celsius
My System SpecsSystem Spec
.

22 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by camilo09 View Post
Cleaned the video card and it seems to be working fine. Before i cleaned it the GPU temperature would reach 110 Celsius while running a video card stress test before crashing, now it stays between 76 - 78 Celsius
Good news
My System SpecsSystem Spec
22 Dec 2011   #5
B E G

Windows 7 ultimate x64
 
 

well can u show us how to clean the video card?plessss...
My System SpecsSystem Spec
22 Dec 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by B E G View Post
well can u show us how to clean the video card?plessss...

There probably are videos on YouTube
My System SpecsSystem Spec
22 Dec 2011   #7
B E G

Windows 7 ultimate x64
 
 

wait i search..btw tq
My System SpecsSystem Spec
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 BlueScreen crash playing LoL and civ5, BCCode: 116




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