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Windows 7: BSOD when replacing a new RAM

01 Jan 2012   #31
dragontiger

win 7 home premium 64bit
 
 

there are 0x0000003B and 0x000000iE, there's also ntfs.sys, fltmgr.sys, win32k.sys..
those are 5 in a row bsod, each happen after my pc restart by system itself.


My System SpecsSystem Spec
.
02 Jan 2012   #32
jcgriff2

Windows 7 - Vista
 
 

fltmgr.sys and ntfs.sys = HDD/ storage device related drivers

win32k.sys = Win32 subsystem driver; usually appears if video is involved

All are Microsoft OS related drivers and are not the actual cause of the BSODs.

VERIFIER_ENABLED dumps that name no 3rd party drivers = unknown hardware failure.

Please follow Dave76's advice.
My System SpecsSystem Spec
02 Jan 2012   #33
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Thanks JC.

There is also a werfault.exe, which is Windows Error Reporting Services.
As JC mentioned, this is a Windows service/driver and not the cause but a result of the crash errors.

Just for a check run System File Checker.
How to Repair Windows 7 System Files with System File Checker

Go to your motherboard website and update all the drivers for your motherboard.

Event log - system
There are a lot of these.
Code:
Event[18]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-12-30T22:27:34.345
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Halim-PC
  Description: 
The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error: 
The operation completed successfully.

Event[19]:
  Log Name: System
  Source: Microsoft-Windows-Dhcp-Client
  Date: 2011-12-30T22:27:34.345
  Event ID: 1004
  Task: Service State Event
  Level: Error
  Opcode: ErrorServiceStop
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Halim-PC
  Description: 
Error occurred in stopping the Dhcpv4 Client service. Error code is 0x5. ShutDown Flag value is 0

Event[34]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-12-30T22:25:45.222
  Event ID: 7024
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Halim-PC
  Description: 
The Network Location Awareness service terminated with service-specific error %%-1073741288.
Media Player Classic
Is that a beta version?
The latest version found, with a quick search, was 1.5.2......
Un-install this and install the latest non-beta version.
Code:
Event[84]:
  Log Name: Application
  Source: Application Hang
  Date: 2011-12-30T16:08:08.000
  Event ID: 1002
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Halim-PC
  Description: 
The program mpc-hc.exe version 1.5.3.3752 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 7ac
 Start Time: 01ccc6d24de5704f
 Termination Time: 164
 Application Path: C:\Program Files (x86)\K-Lite Codec Pack\Media Player Classic\mpc-hc.exe
 Report Id: c56c6c5e-32c5-11e1-bce3-6c626d85fc92
My System SpecsSystem Spec
.

02 Jan 2012   #34
dragontiger

win 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
fltmgr.sys and ntfs.sys = hdd/ storage device related drivers

win32k.sys = win32 subsystem driver; usually appears if video is involved

all are microsoft os related drivers and are not the actual cause of the bsods.

Verifier_enabled dumps that name no 3rd party drivers = unknown hardware failure.

Please follow dave76's advice.
Hi jcgriff2,

I'm doing exactly what Dave told me to..

Quote   Quote: Originally Posted by dave76 View Post
thanks jc.

There is also a werfault.exe, which is windows error reporting services.
As jc mentioned, this is a windows service/driver and not the cause but a result of the crash errors.

Just for a check run system file checker.
how to repair windows 7 system files with system file checker

go to your motherboard website and update all the drivers for your motherboard.

Event log - system
there are a lot of these.
Code:
event[18]:
  Log name: System
  source: Service control manager
  date: 2011-12-30t22:27:34.345
  event id: 7001
  task: N/a
  level: Error
  opcode: N/a
  keyword: Classic
  user: N/a
  user name: N/a
  computer: Halim-pc
  description: 
The winhttp web proxy auto-discovery service service depends on the dhcp client service which failed to start because of the following error: 
The operation completed successfully.
 
Event[19]:
  Log name: System
  source: Microsoft-windows-dhcp-client
  date: 2011-12-30t22:27:34.345
  event id: 1004
  task: Service state event
  level: Error
  opcode: Errorservicestop
  keyword: N/a
  user: S-1-5-19
  user name: Nt authority\local service
  computer: Halim-pc
  description: 
Error occurred in stopping the dhcpv4 client service. Error code is 0x5. Shutdown flag value is 0
 
event[34]:
  Log name: System
  source: Service control manager
  date: 2011-12-30t22:25:45.222
  event id: 7024
  task: N/a
  level: Error
  opcode: N/a
  keyword: Classic
  user: N/a
  user name: N/a
  computer: Halim-pc
  description: 
The network location awareness service terminated with service-specific error %%-1073741288.
media player classic
is that a beta version?
The latest version found, with a quick search, was 1.5.2......
Un-install this and install the latest non-beta version.
Code:
event[84]:
  Log name: Application
  source: Application hang
  date: 2011-12-30t16:08:08.000
  event id: 1002
  task: N/a
  level: Error
  opcode: Info
  keyword: Classic
  user: N/a
  user name: N/a
  computer: Halim-pc
  description: 
The program mpc-hc.exe version 1.5.3.3752 stopped interacting with windows and was closed. To see if more information about the problem is available, check the problem history in the action center control panel.
 Process id: 7ac
 start time: 01ccc6d24de5704f
 termination time: 164
 application path: C:\program files (x86)\k-lite codec pack\media player classic\mpc-hc.exe
 report id: C56c6c5e-32c5-11e1-bce3-6c626d85fc92
I'm downloading all the driver for my mobo now..

I have ran the sfc /scannow also, its seems no problems found.
Attachment 191080

The MPC came together with the codec that I downloaded, I believe its a non-beta version.

I downloaded the full codec + 64bit pack from here.
Perhaps you have another link to get a codec?

I'll keep informing you guys for any updates.
My System SpecsSystem Spec
02 Jan 2012   #35
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Let us know what drivers you installed.

Get any network drivers they have listed and install or re-install them.
My System SpecsSystem Spec
02 Jan 2012   #36
dragontiger

win 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Let us know what drivers you installed.

Get any network drivers they have listed and install or re-install them.
There are 6 updates available for this mobo:
  1. Renesas USB3.0 Drivers= Installed, Working properly.
  2. ATI System Drivers for 7xx/8xx/SB7xx/SB8xx Series (except RS690, 740) = Installed but then cause malfunction to all usb devices.
  3. Realtek PCI-E Ethernet Driver = Installed, Working properly.
  4. AMD HDMI Audio Drivers = Installed, but then System said "No driver was supported in this driver package.So it quit itself. Consider its not being Installed then.
  5. Realtek High Definition Audio Driver = Installed, Working properly.
  6. ATI SB7xx/SB8xx RAID Driver = Error during Installation process.
Number 2 and 6 updates require ati catalyst install manager, but both of them cause error during instalation.


Btw, any updates for the codec sources I gave to you yesterday?
My System SpecsSystem Spec
02 Jan 2012   #37
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Rollback your network drivers, test for crashes, if you still get them install the latest driver from the MOBO website.
Do not re-install the driver from inside Windows.

Don't install any SBxxx drivers, Sandy Bridge is Intel.

Delete the codec drivers and apps, then re-install them from a fresh download.
My System SpecsSystem Spec
03 Jan 2012   #38
dragontiger

win 7 home premium 64bit
 
 

Done Rolling back the network driver.
I'm downloading the latest one full codec pack. Have it installed now.

What do you mean with do not reisntal driver from inside windows? Where would it be then?
Sorry I didn't get it..
Alright I'll turn my PC off, after several hours I'll let you know again. thx dave really appreciate your help.
My System SpecsSystem Spec
03 Jan 2012   #39
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

From Windows Device Manager, this will just install the same driver you just rolled back from.

It may be corrupt or an old version, downloading and installing a new driver will hopefully help.

Your welcome.
My System SpecsSystem Spec
03 Jan 2012   #40
dragontiger

win 7 home premium 64bit
 
 

Just as expected, continuous bsod happened again.. So I had to turnoff the PC and turn it on again for several time.
I dont know what exactly happen with my PC now. (At wits end already )

The wonder is, after my computer shut down and restart several times, the system back to normal, and no more bsod, even if I run a heavy program or game. The last few days I kept my PC on and not even a single bsod occured.

It only happens after I turn off the computer for several hours (approximately 6-8 hours), and then I turn it on again.
Is it possible there is a problem with the PSU? its power may be unstable or may be, mmmm ... I do not know, I really dont have any idea about this.

my last BSOD report:Attachment 191266
My System SpecsSystem Spec
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 BSOD when replacing a new RAM




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