Hi there, First of all I do apologise if I have posed this in the wrong thread. I am new here, and I might make msitakes, and I hope the moderators could excuse me for that. Please feel free to delete if this does not oblidge to the rules. I do apologise. The problem I have been receiving is that, whenever I try to shut down my computer, it will go to the 'shutting down' screen as usual, bu the shutting down would stay there forever, and does not do anything. This results into shutting down the computer manually by pressing the power button on the CPU. It is very frustrating because when this occurs, it gives off further errors and computer becomes abit unstable. The next time I had logged in (today) I received the folliwing message upon windows starting up. This message happens to ocur after the pc was shut down manually by me yesterday as it did not shutdown: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 9f BCP1: 0000000000000003 BCP2: FFFFFA8006105A10 BCP3: FFFFF80000B9C518 BCP4: FFFFFA8008D0A930 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\122011-15740-01.dmp C:\Users\user\AppData\Local\Temp\WER-132741-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Sorry for the long post, but I would appreciate it if someone could kindly help me.
Thanks once again for the time and effort to read this post.