Windows 7 does not shut down (Problem signature)

Hi there,

First of all I do apologise if I have posed this in the wrong thread. I am new here, and I might make msitakes, and I hope the moderators could excuse me for that.

Please feel free to delete if this does not oblidge to the rules. I do apologise.


The problem I have been receiving is that, whenever I try to shut down my computer, it will go to the 'shutting down' screen as usual, bu the shutting down would stay there forever, and does not do anything. This results into shutting down the computer manually by pressing the power button on the CPU.

It is very frustrating because when this occurs, it gives off further errors and computer becomes abit unstable.

The next time I had logged in (today) I received the folliwing message upon windows starting up. This message happens to ocur after the pc was shut down manually by me yesterday as it did not shutdown:



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006105A10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8008D0A930
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\122011-15740-01.dmp
C:\Users\user\AppData\Local\Temp\WER-132741-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt







Sorry for the long post, but I would appreciate it if someone could kindly help me.
Thanks once again for the time and effort to read this post.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.