Windows 7: BSOD STOP Error 0x0000001E

Mbox · 22 Dec 2011

Hello, I have been having a bsod every few days and its been really frustrating. i was hoping to get some help. dmp files are attached. this computer was running fine for the several months since i put it together and suddenly this starts happening. Im running windows 7 home premium.

Mbox · 26 Dec 2011

please help

Mbox · 27 Dec 2011

anyone?

Anak · 27 Dec 2011

Hi Mbox, welcome to 7F!

Your minidmp points to a game file Tropico4.exe, and how long have you had Steam installed?
Some systems can not tolerate it.

Also the file nvlddmkm.sys, could be causing you trouble.
See: nVidia BSOD nvlddmkm.sys - Vista Hardware Devices for a possible fix.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  Tropico4.exe

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff88002f93338 -- (.exr 0xfffff88002f93338)
ExceptionAddress: fffff800030cab65 (nt!ExpInterlockedPopEntrySListFault16)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002f933e0 -- (.trap 0xfffff88002f933e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ff00001f8a970002 rbx=0000000000000000 rcx=fffff88002f64b80
rdx=00fffa8009210891 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030cab65 rsp=fffff88002f93570 rbp=fffff88002f64b80
 r8=00fffa8009210890  r9=fffff80003056000 r10=fffff88002f64b80
r11=fffff88002f93701 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!ExpInterlockedPopEntrySListFault16:
fffff800`030cab65 498b08          mov     rcx,qword ptr [r8] ds:00fffa80`09210890=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030ca5fe to fffff800030d2c10

STACK_TEXT:  
fffff880`02f92418 fffff800`030ca5fe : 00000000`00000080 fffff880`02f92450 fffff880`02f92b90 fffff800`030fe830 : nt!KeBugCheck
fffff880`02f92420 fffff800`030fe4fd : fffff800`032dc71c fffff800`03219c30 fffff800`03056000 fffff880`02f93338 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f92450 fffff800`030fd2d5 : fffff800`0321d028 fffff880`02f924c8 fffff880`02f93338 fffff800`03056000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f92480 fffff800`0310e361 : fffff880`02f93338 fffff880`02f92b90 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x415
fffff880`02f92b60 fffff800`030d22c2 : fffff880`02f93338 00000000`00000001 fffff880`02f933e0 00000000`00000005 : nt!KiDispatchException+0x135
fffff880`02f93200 fffff800`030d0bca : 00000000`00000000 fffffa80`08339460 fffffa80`00000001 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`02f933e0 fffff800`030cab65 : 00000000`00000001 fffff800`032011de fffffa80`0805b000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff880`02f93570 fffff800`032011de : fffffa80`0805b000 00000000`00000000 fffffa80`084976b0 fffff880`02f936d8 : nt!ExpInterlockedPopEntrySListFault16
fffff880`02f93580 fffff880`132a1de7 : 00000000`00000020 00000000`00000001 fffff880`02f93740 fffff880`02f937d0 : nt!ExAllocatePoolWithTag+0xfe
fffff880`02f93670 00000000`00000020 : 00000000`00000001 fffff880`02f93740 fffff880`02f937d0 00000000`00000000 : nvlddmkm+0x1fade7
fffff880`02f93678 00000000`00000001 : fffff880`02f93740 fffff880`02f937d0 00000000`00000000 fffff880`132f2bed : 0x20
fffff880`02f93680 fffff880`02f93740 : fffff880`02f937d0 00000000`00000000 fffff880`132f2bed 00000000`00000000 : 0x1
fffff880`02f93688 fffff880`02f937d0 : 00000000`00000000 fffff880`132f2bed 00000000`00000000 fffffa80`07c89000 : 0xfffff880`02f93740
fffff880`02f93690 00000000`00000000 : fffff880`132f2bed 00000000`00000000 fffffa80`07c89000 00000000`00000002 : 0xfffff880`02f937d0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+1fade7
fffff880`132a1de7 ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  nvlddmkm+1fade7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b

FAILURE_BUCKET_ID:  X64_0x1E_nvlddmkm+1fade7

BUCKET_ID:  X64_0x1E_nvlddmkm+1fade7

Followup: MachineOwner
---------

Meanwhile I will go over your other jcgriff file.

Mbox · 27 Dec 2011

i have had steam installed for almost a year now and have never had any problems.

Anak · 27 Dec 2011

Okay, then we will concentrate on that Tropico4.exe file. Uninstall it, and see if that makes a difference.

Have you looked into the nvlddmkm.sys link?

Mbox · 27 Dec 2011

already uninstalled tropico 4, im looking at the nvlddmkm link and im wondering if just deleting the file would fix the problem?

Anak · 27 Dec 2011

You should try using your system without Tropico before going any further.
This is a step by step process. If we do two moves at one time how do we know what worked?

If we get to it, I would do the steps as directed. If that works for a test period, then I would delete it.

Mbox · 27 Dec 2011

alright, i deleted tropico so now ill just wait. thank you for helping

Anak · 27 Dec 2011

Your welcome. Its all we can do for now.

In going over your files I notice some recent app hangs with HalfLife2, do you still have it installed?

There are also references to other games, and skype, while we are waiting for the other shoe to drop why don't you check and see if you have the latest Nvidia drivers.
Here is the auto scan site: NVIDIA Driver Downloads - Automatically Detect NVIDIA Products
You could download them, but do not install. That way we have them if we need them.

Windows 7: BSOD STOP Error 0x0000001E

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