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Windows 7: BSOD frequently, error 0x0000001E


23 Dec 2011   #1

Windows 7 Home Premium 64-Bit
 
 
BSOD frequently, error 0x0000001E

I have an HP Pavilion p6210y:
Windows 7 Home Premium 64-bit
AMD Athlon II X4 620 Processor
6.0GB RAM
NVIDIA GeForce GTS 450

For the past few months, I have been BSOD-ing more and more frequently. Nowadays it just happens CONSTANTLY. Sometimes I'll boot up my PC and leave the room, when I come back it has already restarted. I have reinstalled windows by what I think you call System Recovery, and the problem still persists. Everything is OEM except for the video card and power supply (which I upgraded to handle the video card). I did this about a year ago and the computer is about 3 years old. Even before the upgrade, I experienced the blue screen here and there. I have tried using Eusing (no pun intended) and CCleaner registry cleaners, but to no avail. And one last thing, which is the reason I ended up signing up with the forums here... I just got a separate error code, described as Reference By Pointer. I have attached the dump files. I hope someone may be of help!

My System SpecsSystem Spec
.

23 Dec 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi.


Update software\driver for your Atheros Wireless LAN USB device.



Software & Driver Downloads HP Pavilion p6210y Desktop PC - HP Customer Care (United States - English)


You can also use the hp update advisor.



And also this website Drivers for Atheros AR5007UX and Windows Vista.



Finish and post back.
My System SpecsSystem Spec
23 Dec 2011   #3

Windows 7 Home Premium 64-Bit
 
 

Hi,
thanks for your reply. I don't believe I have a Atheros Wireless device. I use a Belkin network adapter. I opened up device manager and updated driver software that way and my comp told me it was up to date. Am I missing something?
My System SpecsSystem Spec
.


23 Dec 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Here

This is in your system athrxusb.sys Atheros Wireless LAN USB device driver.

Included in Belkin\USB F5D7050\Wireless Utility\Win7_64\athrxusb.sys

Update this software\driver.
My System SpecsSystem Spec
23 Dec 2011   #5

Windows 7 Home Premium 64-Bit
 
 

Ok
So I installed the current driver for this adapter. I want to note that belkin had two categories for my model and version; one labeled F5D7050 Wireless G USB Network Adapter - Drivers (which I installed), and the other labeled F5D7050 Wireless G USB Adapter - Driver Only Packages (which I did not install due to it not being compatible with Windows 7).
Should I just return to this thread if there continue to be problems? Or is there anything else you would like me to do? THanks
My System SpecsSystem Spec
23 Dec 2011   #6

Windows 7 Home Premium 64-Bit
 
 

Damn, I was downloading a game on Steam to test my PC after installing the driver as it seemed to blue screen when doing so before - and I blue screened... this time the error read as this:
SYSTEM_SERVICE_EXCEPTION
0x0000003B
My System SpecsSystem Spec
23 Dec 2011   #7

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by eraser384 View Post
Damn, I was downloading a game on Steam to test my PC after installing the driver as it seemed to blue screen when doing so before - and I blue screened... this time the error read as this:
SYSTEM_SERVICE_EXCEPTION
0x0000003B
Please post a new attachment.
Your System appears to be out of date, please run Windows Updates and install Service Pack 1
My System SpecsSystem Spec
23 Dec 2011   #8

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Quote   Quote: Originally Posted by eraser384 View Post
Damn, I was downloading a game on Steam to test my PC after installing the driver as it seemed to blue screen when doing so before - and I blue screened... this time the error read as this:
SYSTEM_SERVICE_EXCEPTION
0x0000003B
Please post a new attachment.
Your System appears to be out of date, please run Windows Updates and install Service Pack 1
Ok, here is my new attachment as requested. I'm going to go right now and run Windows Update and check on the service pack as well. Thanks for your suggestions.
My System SpecsSystem Spec
23 Dec 2011   #9

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by eraser384 View Post
Quote   Quote: Originally Posted by yowanvista View Post
Quote   Quote: Originally Posted by eraser384 View Post
Damn, I was downloading a game on Steam to test my PC after installing the driver as it seemed to blue screen when doing so before - and I blue screened... this time the error read as this:
SYSTEM_SERVICE_EXCEPTION
0x0000003B
Please post a new attachment.
Your System appears to be out of date, please run Windows Updates and install Service Pack 1
Ok, here is my new attachment as requested. I'm going to go right now and run Windows Update and check on the service pack as well. Thanks for your suggestions.
Your AVG antivirus was involved in the crash, please remove it and use MSE
Update your Network driver
http://h10025.www1.hp.com/ewfrf/wc/s...t=4006020#N264
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002e9a444, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a255950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!FsRtlLookupPerStreamContextInternal+7c
fffff800`02e9a444 48396810        cmp     qword ptr [rax+10h],rbp

CONTEXT:  fffff8800a255950 -- (.cxr 0xfffff8800a255950)
rax=ad5eb76d95925349 rbx=fffff8a00c087bc0 rcx=fffff8a00c087bf8
rdx=0000000000000011 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e9a444 rsp=fffff8800a256320 rbp=fffffa8005b0c800
 r8=0000000000000000  r9=fffff8800a2563f0 r10=0000000000000000
r11=fffff8800a2564e8 r12=0000000000000000 r13=0000000000000001
r14=fffff8800a2564f8 r15=fffff8800a256538
iopl=0         nv up ei ng nz na pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
nt!FsRtlLookupPerStreamContextInternal+0x7c:
fffff800`02e9a444 48396810        cmp     qword ptr [rax+10h],rbp ds:002b:ad5eb76d`95925359=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800108f32e to fffff80002e9a444

STACK_TEXT:  
fffff880`0a256320 fffff880`0108f32e : fffffa80`05204b20 fffff880`0a256480 fffffa80`05b0c800 fffff880`01225734 : nt!FsRtlLookupPerStreamContextInternal+0x7c
fffff880`0a256360 fffff880`0109ad31 : fffffa80`05b0c800 fffff880`0122af30 fffffa80`057e4270 00000000`00000001 : fltmgr!FltpGetStreamListCtrl+0x8e
fffff880`0a2563c0 fffff880`010e0052 : 00000000`00000000 fffff140`1d8209c7 fffff880`0a256600 fffff880`012c8bfb : fltmgr!FltGetStreamContext+0x21
fffff880`0a2563f0 fffff880`010deb07 : fffff140`1d8209c7 00000000`00000000 00000000`00000000 00000000`00000000 : fileinfo!FIStreamGet+0x52
fffff880`0a256460 fffff880`0108f242 : 00000000`00000000 00000000`00000000 fffffa80`06384fb8 00000000`00000000 : fileinfo!FIPostCreateCallback+0xf3
fffff880`0a2564f0 fffff880`0108e38b : fffffa80`05d02030 fffffa80`06b48d30 fffffa80`05a44bb0 fffffa80`05a44dd0 : fltmgr!FltpPerformPostCallbacks+0x392
fffff880`0a2565c0 fffff880`010ad2b9 : fffffa80`06384bd0 fffffa80`05b0c800 fffffa80`06384b00 fffffa80`05a1d9e0 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x39b
fffff880`0a256650 fffff880`07a2632b : fffffa80`06385000 fffff800`02edcdef fffffa80`08649da0 00000000`00000000 : fltmgr!FltpCreate+0x2a9
fffff880`0a256700 fffffa80`06385000 : fffff800`02edcdef fffffa80`08649da0 00000000`00000000 fffffa80`05204b20 : AVGIDSFilter+0x332b
fffff880`0a256708 fffff800`02edcdef : fffffa80`08649da0 00000000`00000000 fffffa80`05204b20 fffffa80`06384bd0 : 0xfffffa80`06385000
fffff880`0a256710 fffff800`031ba537 : 00000000`00000005 fffff800`031b9f90 fffffa80`05cbc010 fffffa80`05204bb8 : nt!RtlCopyUnicodeString+0x3f
fffff880`0a256740 fffff800`031b0ba4 : fffffa80`059d79d0 00000000`00000000 fffffa80`05cd36e0 fffffa80`07062901 : nt!IopParseDevice+0x5a7
fffff880`0a2568d0 fffff800`031b5b7d : fffffa80`05cd36e0 fffff880`0a256a30 00000000`00000040 fffffa80`04ef5360 : nt!ObpLookupObjectName+0x585
fffff880`0a2569d0 fffff800`031bc647 : 00055ff8`00000004 00000000`00000001 fffff880`07a26001 00000000`00000000 : nt!ObOpenObjectByName+0x1cd
fffff880`0a256a80 fffff800`031c6398 : 00000000`02c3f268 fffff8a0`00100080 0012019f`00000000 00000000`02c3f278 : nt!IopCreateFile+0x2b7
fffff880`0a256b20 fffff800`02eb9813 : fffffa80`07f36701 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtCreateFile+0x78
fffff880`0a256bb0 00000000`776cfc0a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`02c3f1e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776cfc0a


FOLLOWUP_IP: 
fileinfo!FIStreamGet+52
fffff880`010e0052 8bd8            mov     ebx,eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  fileinfo!FIStreamGet+52

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fileinfo

IMAGE_NAME:  fileinfo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc481

STACK_COMMAND:  .cxr 0xfffff8800a255950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_fileinfo!FIStreamGet+52

BUCKET_ID:  X64_0x3B_fileinfo!FIStreamGet+52

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Dec 2011   #10

Windows 7 Home Premium 64-Bit
 
 

Ok, so I removed AVG and installed MSE. AVG did not want to completely uninstall on its own, so I downloaded AVG's removal tool from their website and it seems to have worked. Also, I updated my network driver (I presume it's the one under Driver-Network "NVIDIA nForce Networking Controller Driver Update", just clarifying this since I wasn't aware NVIDIA had anything to do with networking.) Hope this helps, let me know if you would like any more info. I'll of course post any other problems I might have.
My System SpecsSystem Spec
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 BSOD frequently, error 0x0000001E




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