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Windows 7: BSOD while playing Star Wars, dxgmms1.sys (BCCode: 3b)

24 Dec 2011   #1
xenontype

Windows 7 Ultimate x64
 
 
BSOD while playing Star Wars, dxgmms1.sys (BCCode: 3b)

Hi guys,

While playing the new Star Wars game (The Old Republic), I'm receiving the following BSOD:

dxgmms1.sys

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004631E7C
BCP3: FFFFF88006D90AF0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1



The computer is about 3 years old. Windows 7 installed, formatted about 2 weeks ago. It's Win7 Ultimate x64 OEM.
Processor: AMD Phenom III 720
Mobo: Biostar TA790GX 128M 5.x
GFX: ATI Radeon 6770 (Manufactured by Sapphire, Vapor-X)

I'm attaching the requested dumps and perfmon files.

Thanks in advance.


My System SpecsSystem Spec
.
24 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by xenontype View Post
Hi guys,

While playing the new Star Wars game (The Old Republic), I'm receiving the following BSOD:

dxgmms1.sys

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004631E7C
BCP3: FFFFF88006D90AF0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1



The computer is about 3 years old. Windows 7 installed, formatted about 2 weeks ago. It's Win7 Ultimate x64 OEM.
Processor: AMD Phenom III 720
Mobo: Biostar TA790GX 128M 5.x
GFX: ATI Radeon 6770 (Manufactured by Sapphire, Vapor-X)

I'm attaching the requested dumps and perfmon files.

Thanks in advance.


These crashes were caused by memory corruption (probably your video driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!



1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
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 BSOD while playing Star Wars, dxgmms1.sys (BCCode: 3b)




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