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Windows 7: Internet Explorer Crashed while Surfing:Now I can't open any programs

26 Dec 2011   #11
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're welcome. Please let us know how it went.


My System SpecsSystem Spec
26 Dec 2011   #12
kevindv

windows 7 64 bit
 
 

i will,but it probably won't be till next weekend.I didn't recieve a copy of windows when i bought my computer so i am going to have to buy one first.
My System SpecsSystem Spec
27 Dec 2011   #13
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You don't need to buy a new Windows 7 DVD.

You should be able to access your OS restore image that is stored on a partition of your HDD.

It is accessed by pressing F8 when first starting your computer and used to restore the system to factory ship status, as it was when you first got it.

Be sure to move/copy/backup all data that you don't want to loose.
This will reformat your C drive, everything there will be lost.


You should be able to burn DVDs from that partition for re-installing.

You can also request backup disks from Dell, I've gotten them before will no problems.
Request Backup Discs For US Customers Only

How to information:
Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0
My System SpecsSystem Spec
27 Dec 2011   #14
kevindv

windows 7 64 bit
 
 

thanks dave,that is good to know,i will try that first.
My System SpecsSystem Spec
27 Dec 2011   #15
kevindv

windows 7 64 bit
 
 

so,i have 1 trogan:dos/alureon.e that i can't remove.if i restore to factory ship status,will that fix the virus issue also?
My System SpecsSystem Spec
27 Dec 2011   #16
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

First, you need to make sure that your system is clean since doing a factory restore may not get rid of the virus.

If able, install and do a full scan of your system with MalwareBytes free. If not, then you could create a bootable 64-bit Windows Defender Offline USB or DVD on another computer to use to do a full scan your system with at boot afterwards. When finished, see if you are able to install MalwareBytes and do a scan with it as well.
My System SpecsSystem Spec
27 Dec 2011   #17
kevindv

windows 7 64 bit
 
 

i did both of those but niether one would remove that last trojan.
My System SpecsSystem Spec
27 Dec 2011   #18
GianniDPC

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by kevindv View Post
i did both of those but niether one would remove that last trojan.
OK, so can you open this program ?:

Hitman Pro: Home - SurfRight

scan with it. if it doesn't open try in force mode: Hold down the left CTRL-key when you start Hitman Pro and all non-essential processes are terminated, including the malware process.

report back
My System SpecsSystem Spec
27 Dec 2011   #19
kevindv

windows 7 64 bit
 
 

Thanks,I will try that tonight and let you know.thank you
My System SpecsSystem Spec
28 Dec 2011   #20
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by kevindv View Post
thanks dave,that is good to know,i will try that first.
You're welcome.
My System SpecsSystem Spec
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 Internet Explorer Crashed while Surfing:Now I can't open any programs




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