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| 26 Dec 2011 | |
| 64-bit Windows 7 Ultimate SP1 & Windows 8 Enterprise 47,741 posts Texas | You're welcome. Please let us know how it went.  |
My System Specs | |
| 26 Dec 2011 | |
| windows 7 64 bit 13 posts | i will,but it probably won't be till next weekend.I didn't recieve a copy of windows when i bought my computer so i am going to have to buy one first. |
| My System Specs |
| 27 Dec 2011 | |
| Windows 7 Ult x64 - SP1/ Windows 8 Pro x64 12,278 posts Wanderer | You don't need to buy a new Windows 7 DVD. You should be able to access your OS restore image that is stored on a partition of your HDD. It is accessed by pressing F8 when first starting your computer and used to restore the system to factory ship status, as it was when you first got it. Be sure to move/copy/backup all data that you don't want to loose. This will reformat your C drive, everything there will be lost. You should be able to burn DVDs from that partition for re-installing. You can also request backup disks from Dell, I've gotten them before will no problems. Request Backup Discs For US Customers Only How to information: Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0 Last edited by Dave76; 27 Dec 2011 at 08:03 AM.. |
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| 27 Dec 2011 | |
| windows 7 64 bit 13 posts | thanks dave,that is good to know,i will try that first. |
| My System Specs |
| 27 Dec 2011 | |
| windows 7 64 bit 13 posts | so,i have 1 trogan:dos/alureon.e that i can't remove.if i restore to factory ship status,will that fix the virus issue also? |
| My System Specs |
| 27 Dec 2011 | |
| 64-bit Windows 7 Ultimate SP1 & Windows 8 Enterprise 47,741 posts Texas | First, you need to make sure that your system is clean since doing a factory restore may not get rid of the virus. If able, install and do a full scan of your system with MalwareBytes free. If not, then you could create a bootable 64-bit Windows Defender Offline USB or DVD on another computer to use to do a full scan your system with at boot afterwards. When finished, see if you are able to install MalwareBytes and do a scan with it as well. |
| My System Specs |
| 27 Dec 2011 | |
| windows 7 64 bit 13 posts | i did both of those but niether one would remove that last trojan. |
| My System Specs |
| 27 Dec 2011 | |
| Windows 7 Home Premium x64 530 posts Belgium (WVL) | 
Quote: Originally Posted by kevindv  i did both of those but niether one would remove that last trojan. Hitman Pro: Home - SurfRight scan with it. if it doesn't open try in force mode: Hold down the left CTRL-key when you start Hitman Pro and all non-essential processes are terminated, including the malware process. report back |
| My System Specs |
| 27 Dec 2011 | |
| windows 7 64 bit 13 posts | Thanks,I will try that tonight and let you know.thank you |
| My System Specs |
| 28 Dec 2011 | |
| Windows 7 Ult x64 - SP1/ Windows 8 Pro x64 12,278 posts Wanderer |
Quote: Originally Posted by kevindv thanks dave,that is good to know,i will try that first. |
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