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Windows 7: Cannot play any dvd disk, once instert crash to BlueScreen

25 Dec 2011   #1

Windows 7 Ultimate
 
 
Cannot play any dvd disk, once instert crash to BlueScreen

Recently I can't play any DVD disk with my HP Dv3 DVD drive, once inserted a disk after auto play start it crash to blue screen.

I have tried with an external drive same problem.
I attached mini dump file, could anyone can help me about this topic.

OS: Win 7 Ult SP1

Thanks

My System SpecsSystem Spec
.

25 Dec 2011   #2

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by hroshid View Post
Recently I can't play any DVD disk with my HP Dv3 DVD drive, once inserted a disk after auto play start it crash to blue screen.

I have tried with an external drive same problem.
I attached mini dump file, could anyone can help me about this topic.

OS: Win 7 Ult SP1

Thanks
Hey, hroshid and welcome to sevenforums,

Your BSOD it caused by Symantec antivirus so delete it and replace it with MSE (atleast to test): Microsoft Security Essentials - Free Antivirus for Windows
And report back if you experience an other crash
My System SpecsSystem Spec
25 Dec 2011   #3

Windows 7 Ultimate
 
 

Merry Christmas Gianni,
Itís awesome, after uninstall Norton its work fine, but after install Microsoft security essential it crash to BSOD.
Then I uninstall it and DVD work again just fine.
Recently had updated windows, might some of them creating this problem?

Thanks lot.
My System SpecsSystem Spec
.


25 Dec 2011   #4

Windows 7 Home Premium x64
 
 

Hey, ok Norton isn't removed completly I see the BSOD is still caused by it so try the Norton Removal Tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Run it. When ready reboot and see if you get any bsod's or not
so report back then
My System SpecsSystem Spec
26 Dec 2011   #5

Windows 7 Ultimate
 
 

Hi, Thanks again,
I have done run Norton removal tool, and dvd work fine, then install Microsoft Security Essential but BSOD happened again, after uninstall MSE antivirus its working fine again, I have tried couple of dvd its working good.
How can I protect from virus now? Do you think itís better to format my hard drive and reinstall windows?
Appreciate your help.
Thanks
My System SpecsSystem Spec
26 Dec 2011   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by hroshid View Post
Hi, Thanks again,
I have done run Norton removal tool, and dvd work fine, then install Microsoft Security Essential but BSOD happened again, after uninstall MSE antivirus its working fine again, I have tried couple of dvd its working good.
How can I protect from virus now? Do you think itís better to format my hard drive and reinstall windows?
Appreciate your help.
Thanks
Well... if I look at your dump there are some security processes that crashed...

But maybe try avast free instead of MSE: avast! Free Antivirus - Download Software for Virus Protection (choose free version)
My System SpecsSystem Spec
26 Dec 2011   #7

Windows 7 Ultimate
 
 

Hi Gianni,
Thanks for your patient for helping me.
With Avast same result, it crash to BSOD, after uninstall and restart windows, dvd working fine again.
Recently dvd drive took bit longer time to load any disk, is it related to any hardware issue too?
Regards
My System SpecsSystem Spec
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 Cannot play any dvd disk, once instert crash to BlueScreen




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