Cannot play any dvd disk, once instert crash to BlueScreen

hroshid said:

Recently I can't play any DVD disk with my HP Dv3 DVD drive, once inserted a disk after auto play start it crash to blue screen.

I have tried with an external drive same problem.
I attached mini dump file, could anyone can help me about this topic.

OS: Win 7 Ult SP1

Thanks

Hey, hroshid and welcome to sevenforums,

Your BSOD it caused by Symantec antivirus so delete it and replace it with MSE (atleast to test): Microsoft Security Essentials - Free Antivirus for Windows
And report back if you experience an other crash

Hey, ok Norton isn't removed completly I see the BSOD is still caused by it so try the Norton Removal Tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Run it. When ready reboot and see if you get any bsod's or not :)
so report back then

hroshid said:

Hi, Thanks again,
I have done run Norton removal tool, and dvd work fine, then install Microsoft Security Essential but BSOD happened again, after uninstall MSE antivirus its working fine again, I have tried couple of dvd its working good.
How can I protect from virus now? Do you think it’s better to format my hard drive and reinstall windows?
Appreciate your help.
Thanks

Well... if I look at your dump there are some security processes that crashed...

But maybe try avast free instead of MSE: avast! Free Antivirus - Download Software for Virus Protection (choose free version)