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Windows 7: what is the Best way to find the driver causing the BSOD? + questions

25 Dec 2011   #1

windows 7 ultimate pro x64
 
 
what is the Best way to find the driver causing the BSOD? + questions

I seen the post of using Driver Verifier, done everything it said and on boot i kept getting the BSOD, couldnt boot at all so went into safe mode and disabled etc. So now how can I as a noob user find the driver causing this BSOD? because i assume that test was to see if a faulty driver is doing that, correct?

Also ive been told my Kaspersky Internet Security is the cause of most of my BSOD's but i see on other posts that others are getting told to uninstall their antivirus (being different from Kaspersky) so which one IS the one that doesnt cause BSOD's? a decent one that fully protects my system too not like some dodgy ones that cant detect some viruses etc..?

one last question, what is this infamous "dxgmms1.sys" file name that everyone is widely getting on the BSOD's? what is that file or driver related to? and is there a fix for it? because i get that too but not all the time.

If someone could please direct me to the right advice or information, thanks guys

My System SpecsSystem Spec
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25 Dec 2011   #2

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by serkz View Post
I seen the post of using Driver Verifier, done everything it said and on boot i kept getting the BSOD, couldnt boot at all so went into safe mode and disabled etc. So now how can I as a noob user find the driver causing this BSOD? because i assume that test was to see if a faulty driver is doing that, correct?

Also ive been told my Kaspersky Internet Security is the cause of most of my BSOD's but i see on other posts that others are getting told to uninstall their antivirus (being different from Kaspersky) so which one IS the one that doesnt cause BSOD's? a decent one that fully protects my system too not like some dodgy ones that cant detect some viruses etc..?

one last question, what is this infamous "dxgmms1.sys" file name that everyone is widely getting on the BSOD's? what is that file or driver related to? and is there a fix for it? because i get that too but not all the time.

If someone could please direct me to the right advice or information, thanks guys
You can use Driver Verifier as instructed in the tutorial. If you want to find the driver that causes you to blue screen on startup, you will have to either: 1. upload your dmp files and hope that one was created or 2. if one was not created, go into Verifier and select one non-microsoft driver and reboot and change Verifier to check another driver and reboot... etc. Edit: If you blue screen on startup after starting a single driver to be verified in Verifier, that driver is likely the culprit and should be removed/updated. If you let us know which one causes the blue screen using the one driver at a time method, we can direct you on what to do.

Basically, any antivirus software other than Microsoft Security Essentials is known to cause blue screen errors on some systems. I use Vipre Internet Security 2012 on my computer without too many issues, but it does cause some problems from time to time. MSE is the safest way to make sure it is not an antivirus program causing your issues, and it is free, which is a plus. Many on here use MSE and the free version of Malwarebytes together to keep their system safe by periodically doing a full scan with both virus detectors.

dxgmms1.sys is DirectX's driver. It can mean that your DirectX is corrupted or not installed properly, or you are missing a DirectX from your system: see Diagnosing basic problems with DirectX.

dxgmms1.sys can show up if you are having graphics/display card issues, as well. Updating your nVidia or AMD drivers can fix these issues, or if your display card is faulty (you can find out by borrowing someone else's card or having yours tested by a computer hardware specialist), replacing the card itself will fix these issues.
My System SpecsSystem Spec
25 Dec 2011   #3

windows 7 ultimate pro x64
 
 

I appreciate your quick response, it has come useful!.

I thought that was something to do with Direct X, i have directx 11 installed so i dont know what the problem could be really my gfx card is pretty much brand new and when i say that not more then like 4 months old, i have updated it to latest driver but still the BSOD persists

Another thing, sometimes when i go to shutdown my computer, just as it starts closing things running in the background etc to close it BSOD's on me, any thoughts on what that could be from roughly? or need the dump files?

Is MSE really a safe and good antivirus? like is it strong enough to keep everything thats no good out of ur system?

About the Driver Verifier, ill look into that abit more, might try the 1 by 1 process and when it errors and BSOD's on me ill check for the dmp file and upload it here.

Once again thank you for your response and anyone elses in advance
My System SpecsSystem Spec
.


25 Dec 2011   #4

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by serkz View Post
I appreciate your quick response, it has come useful!.

I thought that was something to do with Direct X, i have directx 11 installed so i dont know what the problem could be really my gfx card is pretty much brand new and when i say that not more then like 4 months old, i have updated it to latest driver but still the BSOD persists

Another thing, sometimes when i go to shutdown my computer, just as it starts closing things running in the background etc to close it BSOD's on me, any thoughts on what that could be from roughly? or need the dump files?

Is MSE really a safe and good antivirus? like is it strong enough to keep everything thats no good out of ur system?

About the Driver Verifier, ill look into that abit more, might try the 1 by 1 process and when it errors and BSOD's on me ill check for the dmp file and upload it here.

Once again thank you for your response and anyone elses in advance
Yeah, if you upload the BSODs using the http://www.sevenforums.com/crashes-d...tructions.html, that would allow me to help you with the problems you experience with shutdown. It's hard to guess what the problem might be.

MSE is a good antivirus. It's not the best, which is why you should supplement it with Malwarebytes, but it will catch most viruses before they hurt your computer. There really are no foolproof antivirus packages, which is why it is highly recommended that you keep backup images saved of your system and backup your user files regularly. That way if something happens, you can revert to a backup image and then add your important files back to the system after recovering from the image.

There are good tutorials for backing up your system on Sevenforums: Many use Image your system with free Macrium, but if you want to stay with Windows based backups, look at Backup Complete Computer - Create an Image Backup.

Good luck with Verifier. Let us know if you need further assistance with driver issues.
My System SpecsSystem Spec
16 Jan 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Were you able to find the driver causing your crashes? If so, what was it? If not, let us know if you need further assistance.
My System SpecsSystem Spec
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 what is the Best way to find the driver causing the BSOD? + questions




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