Windows 7: Need help with random BSOD crashes, error 0x0000009f

Hi,

Would appreciate some help with some random BSODs that seem to have got worse on Christmas Day.



Is Windows 7
x86 (32-bit) or x64 ? x64
the original installed OS on the system? No
an OEM or full retail version? Full Retail
What is the age of system (hardware)? About 2 years
What is the age of OS installation? 1 year and a half


Thanks,

Fraser.

Probably caused by disk.sys. I would run a chkdsk and if that doesnt fix the problem a repair install might.


A- CHKDSK /R /F:

Quote:

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.

B- Elevated Command Prompt:

Quote:

Go to Start and type in "cmd.exe" (without the quotes)

At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

C-CHKDSK LogFile:

Quote:

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

Expand the Windows logs heading, then select the Application log file entry.

Double click on the Source column header.

Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).

Copy/paste the results into your next post.

Thanks for the reply, this is what i got from the CHKDSK:



Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
246016 file records processed. File verification completed.
5570 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
309866 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
246016 file SDs/SIDs processed. Cleaning up 98 unused index entries from index $SII of file 0x9.
Cleaning up 98 unused index entries from index $SDH of file 0x9.
Cleaning up 98 unused security descriptors.
Security descriptor verification completed.
31926 data files processed. CHKDSK is verifying Usn Journal...
33823952 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
246000 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
8655799 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

121855999 KB total disk space.
86782732 KB in 157416 files.
99384 KB in 31927 indexes.
0 KB in bad sectors.
350687 KB in use by the system.
65536 KB occupied by the log file.
34623196 KB available on disk.

4096 bytes in each allocation unit.
30463999 total allocation units on disk.
8655799 allocation units available on disk.

Internal Info:
00 c1 03 00 a9 e3 02 00 8e 3b 05 00 00 00 00 00 .........;......
3a 0a 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 :...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

and:

Checking file system on D:
The type of the file system is NTFS.
Volume label is Data.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
35584 file records processed. File verification completed.
14 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
38936 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
35584 file SDs/SIDs processed. Cleaning up 37 unused index entries from index $SII of file 0x9.
Cleaning up 37 unused index entries from index $SDH of file 0x9.
Cleaning up 37 unused security descriptors.
Security descriptor verification completed.
1676 data files processed. CHKDSK is verifying file data (stage 4 of 5)...
35568 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
10350443 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

120804351 KB total disk space.
79279896 KB in 27452 files.
17444 KB in 1678 indexes.
0 KB in bad sectors.
105239 KB in use by the system.
65536 KB occupied by the log file.
41401772 KB available on disk.

4096 bytes in each allocation unit.
30201087 total allocation units on disk.
10350443 allocation units available on disk.

Internal Info:
00 8b 00 00 d5 71 00 00 5d da 00 00 00 00 00 00 .....q..].......
98 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Thanks,

Fraser.

Lets try running s system file check


Run a system file check to verify and repair your system files.

Quote:

To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before successful
Let us know the results from the report at the end.

Read here for more information SFC /SCANNOW Command - System File Checker

Thanks again for replying.

After doing the chkdsk and it being ok and before seeing your latest suggestion, i have given repair install a go, which went successfully so will see how that goes for now.

Good luck