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Windows 7: Black Screen crashes when playing MW2 or low resouce tasks too

26 Dec 2011   #1
Kung Fu Panda

Windows 7 Professional 64 Bit (SP1)
 
 
Black Screen crashes when playing MW2 or low resouce tasks too

Hi there, I have been having this problem since I updated my system from XP to Win 7. I clean installed W7 onto a new HDD and installed the necesarry things I needed onto the new HDD. I have since been getting a series of black screeen crashes at many and varied times and whilst doing many different things. Sometimes my computer crashes when playing Mopdern Warfare 2, but sometimes it is just when surfing the internet, or just whilst idle. It is very frustrating and I have tried many things to try and rectify the problem, including trying to uninstall Comodo Firewall which i though was the initial problem, and also Realtek Audio Dirvers, to no avail. There is relitivly little bloatware on my PC at the moment as I plan on upgrading my system onto a SSD in the new year, so I am doing without iTunes and such like until 2012. Any help would be appreciated and I thank you in advance

Henry




Specs:

System Manufacturer: Me (Self Build)

OS:
Windows 7 Professional 64 Bit (SP1)

CPU: AMD Athlon II X4 630 @ 2.8GHz (NOT Overclocked)

Motherboard:
Gigabyte GA-880GM-UD2H

Memory: 4GB Dual-Channel DDR3

Graphics Card: ATI Radeon HD 4600 Series

Sound Card: On Board Sound

Monitor: Acer H223HQ (21.5" LCD @ 1080x1920)

Hard Drives: Hitachi HDT721032SLA380 ATA Device (300GB)
WDC WD1600YD-01NVB1 ATA Device (160GB)
WDC WD1600YD-01NVB1 ATA Device (160GB)

PSU: Colours IT 750W

Case: Antec 300 Custom Design

Cooling: So so many fans

Keyboard: Microsoft Wireless Keyboard 3000 V2

Mouse:
ROCCAT Pyra Wireless

Internet Speed: 20 Mb/s


My System SpecsSystem Spec
.
26 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kung Fu Panda View Post
Hi there, I have been having this problem since I updated my system from XP to Win 7. I clean installed W7 onto a new HDD and installed the necesarry things I needed onto the new HDD. I have since been getting a series of black screeen crashes at many and varied times and whilst doing many different things. Sometimes my computer crashes when playing Mopdern Warfare 2, but sometimes it is just when surfing the internet, or just whilst idle. It is very frustrating and I have tried many things to try and rectify the problem, including trying to uninstall Comodo Firewall which i though was the initial problem, and also Realtek Audio Dirvers, to no avail. There is relitivly little bloatware on my PC at the moment as I plan on upgrading my system onto a SSD in the new year, so I am doing without iTunes and such like until 2012. Any help would be appreciated and I thank you in advance

Henry




Specs:

System Manufacturer: Me (Self Build)

OS:
Windows 7 Professional 64 Bit (SP1)

CPU: AMD Athlon II X4 630 @ 2.8GHz (NOT Overclocked)

Motherboard:
Gigabyte GA-880GM-UD2H

Memory: 4GB Dual-Channel DDR3

Graphics Card: ATI Radeon HD 4600 Series

Sound Card: On Board Sound

Monitor: Acer H223HQ (21.5" LCD @ 1080x1920)

Hard Drives: Hitachi HDT721032SLA380 ATA Device (300GB)
WDC WD1600YD-01NVB1 ATA Device (160GB)
WDC WD1600YD-01NVB1 ATA Device (160GB)

PSU: Colours IT 750W

Case: Antec 300 Custom Design

Cooling: So so many fans

Keyboard: Microsoft Wireless Keyboard 3000 V2

Mouse:
ROCCAT Pyra Wireless

Internet Speed: 20 Mb/s

No dmp file included in upload

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
26 Dec 2011   #3
Kung Fu Panda

Windows 7 Professional 64 Bit (SP1)
 
 

Firstly, thank you for the epicly quick response.

Now, sorry for not including a dump file, I will attach it now
Actually, I cannot upload the .dmp file as I apparently do not have sufficient access (Access Denied), even though I am the system administrator :/ Any help? (Also, i do not have a minidump folder in the System root folder, so I have made one)
My System SpecsSystem Spec
.

26 Dec 2011   #4
Kung Fu Panda

Windows 7 Professional 64 Bit (SP1)
 
 

I have found out how to zip the minidump file, so here you go
My System SpecsSystem Spec
26 Dec 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kung Fu Panda View Post
I have found out how to zip the minidump file, so here you go

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
26 Dec 2011   #6
Kung Fu Panda

Windows 7 Professional 64 Bit (SP1)
 
 

Here are some extra files that have been taken from the event viewer These were crashed that happened whilst doing low instnsive things.
My System SpecsSystem Spec
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 Black Screen crashes when playing MW2 or low resouce tasks too




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