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Windows 7: BSOD when running uTorrent, error code d1


27 Dec 2011   #1

Windows 7 Home Premium 64-bit
 
 
BSOD when running uTorrent, error code d1

Hello,

I've been getting a series of BSODs on my laptop recently. It appears they only occur while uTorrent is running - which is rather puzzling seeing how I've used it for months without issues and I have made no changes to it recently (it also takes some time after the start of the program for Windows to crash, so I'm not entirely sure uTorrent is really the culprit.)

Incidentally I am running Windows 7 Home Premium 64-bit on my 1.5 years old laptop. Windows came preinstalled and has been reinstalled by the Sony support less than 5 months ago (together with a new HD and motherboard).

Thanks in advance,

Torugu


------------------------------------------------------


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001811B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122711-26223-01.dmp
C:\Users\Torugu\AppData\Local\Temp\WER-187201-0.sysdata.xml

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My System SpecsSystem Spec
.

28 Dec 2011   #2

Windows 7 Home Premium 64-bit
 
 

I don't want to appear impatient or ungrateful, but it's been a day since I first posted and my thread has since slipped all the way down to page 5, so I was wondering if you had any advice that you could give me.

Also I discovered an "error" entry in the event viewer that seems to coincide with the BSODs:


Event ID: 16398

A new BITS job could not be created. The current job count for the user Kudryavka\Torugu (60) is equal to or greater than the job limit (60) specified through group policy. To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.
My System SpecsSystem Spec
28 Dec 2011   #3

Windows 7 Home Premium 64 Bit
 
 

For your event error, see Event ID 16398
My System SpecsSystem Spec
.


28 Dec 2011   #4

Windows 7 Home Premium 64 Bit
 
 

You need to update sfep.sys for your laptop. To do so:
1. System Restore Point - Create
2. Download and install Sony eSupport - VPCEG290X - Software & Drivers
3. If the driver causes stability issues, System Restore
My System SpecsSystem Spec
28 Dec 2011   #5

Windows 7 Home Premium 64-bit
 
 

I'm sorry, but I'm afraid that doesn't help me all that much. I'm not running Windows Server 2008 and none of the solutions apply to my system. (I can't even get past the first step because my system doesn't seem to have the system tools necessary.)

Edit: Sorry, I posted before your second reply. I'll try that now.
My System SpecsSystem Spec
28 Dec 2011   #6

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Torugu View Post
I'm sorry, but I'm afraid that doesn't help me all that much. I'm not running Windows Server 2008 and none of the solutions apply to my system. (I can't even get past the first step because my system doesn't seem to have the system tools necessary.)

Edit: Sorry, I posted before your second reply. I'll try that now.
Yeah, I realized you probably couldn't fix it. I'm not sure what is causing that error; it is very strange. It may be due to your antivirus software...
My System SpecsSystem Spec
28 Dec 2011   #7

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

as a test you could try installing bittorrent, it is practically the same ,and maybe uninstall utorrent

if you still have problems that would rule out utorrent.
My System SpecsSystem Spec
28 Dec 2011   #8

Windows 7 Home Premium 64-bit
 
 

So, I have done a few experiments:

First of all I have uninstalled my virus software (avira antivirus) to prevent any issues that may cause. Then I uninstalled uTorrent 3.0.0 and tried uTorrent 2.2.1 and BitTorrent (separately). Both caused BSODs shortly after they started downloading.

From my amateur point of view it looks like it's not the software that's causing the BSOD but rather the act of downloading (using a torrent protocol).

I have attached the report from the most recent BSOD (the BitTorrent install) in the hope that that may shed some light on the issue.
My System SpecsSystem Spec
28 Dec 2011   #9

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Torugu View Post
So, I have done a few experiments:

First of all I have uninstalled my virus software (avira antivirus) to prevent any issues that may cause. Then I uninstalled uTorrent 3.0.0 and tried uTorrent 2.2.1 and BitTorrent (separately). Both caused BSODs shortly after they started downloading.

From my amateur point of view it looks like it's not the software that's causing the BSOD but rather the act of downloading (using a torrent protocol).

I have attached the report from the most recent BSOD (the BitTorrent install) in the hope that that may shed some light on the issue.
Does the BITS service error time correspond with the blue screen errors? Your errors are all due to NETIO.SYS for the most recent blue screens.

I think they may be related. I am trying to look into the BITS error for you.
My System SpecsSystem Spec
28 Dec 2011   #10

Windows 7 Home Premium 64 Bit
 
 

Nevermind. The BITS seems to be unrelated. It appears to occur on login after rather than during a blue screen error. I will still try to resolve the error for you, but we should try to track down the cause of your blue screen issues.

Typically, NETIO.SYS means that you probably have a problem with the driver for your internet connection. If you are connected via wireless, update your Atheros driver. If you are connected via ethernet, update your ethernet connector driver.
My System SpecsSystem Spec
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 BSOD when running uTorrent, error code d1




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