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Windows 7: USB mass storage devices cause permanent computer crashes

27 Dec 2011   #1
Mary7000

Windows 7 Ultimate x64
 
 

Hello, I am desperately searching for a solution of a great problem I have never had before, but that I am having now after a completely fresh re-installation of Windows 7 Ultimate x64.

Each time when I plug in a USB mass storage device (USB stick or external hard drive), no matter at which port, the computer crashes, mostly after I have copied a file that is a bit larger (e.g. 100 MB), or even at once, after plugging in the device.

In my opinion these crashes cannot be caused by hardware problems though there have been made upgrading works at a computer store (i5 for i3 CPU and 8 GB RAM instead of 4 GB), because I was able to make a backup on an external hard drive after this computer upgrading and the first Windows installation, though this windows installation was not okay due to some Windows updates that failed. The second fresh Windows installation that I have made was very clean. However, now I am having these terrible problems with the USB mass storage devices that do not work properly.

I am also adding a file generated by WinDbg today.


My System SpecsSystem Spec
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28 Dec 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Mary,

Can you see whether any of these tips help you:

USB Driver - General Fix for Problems

Regards,
Golden
My System SpecsSystem Spec
28 Dec 2011   #3
Mary7000

Windows 7 Ultimate x64
 
 

Hi Golden, thank you for your reply. I will try this later today. Today I will first have a "date" at the computer store for checking the hardware again.
My System SpecsSystem Spec
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28 Dec 2011   #4
Mary7000

Windows 7 Ultimate x64
 
 

Hi Golden and everybody,

thanks again for pointing me to fixing USB problems by deleting the INFCACHE.1 file and re-installing the USB devices.

I am very happy because I solved the problem myself, without the need to have a "date" with the computer store again ;-)

First I followed Golden's hint to fixing USB problems - this seemed to be a clean thing and I was able to copy larger files from the external harddrive and my USB stick to my computer harddrive. However, my PC crashed again later :-(

Then I did an intensive search whether a BIOS update might be necessary due to the new CPU - and I took the risk to do it - and this was the solution ! Afterwards, I was able to use the external hard drive without any problems to recover the large backup that I did before going to the computer store for repairing and upgrading my computer.

Nobody at the computer store had told me that a BIOS update might be necessary !!!

Thanks again.

Regards,

Mary
My System SpecsSystem Spec
28 Dec 2011   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats great news Mary! Well done!
My System SpecsSystem Spec
16 Feb 2014   #6
tazogamer

 
 

I know, that the topic is old, but people HAVE THIS PROBLEM again, so here are some solutions -

http://answers.microsoft.com/en-us/w...acfdac0?page=2
My System SpecsSystem Spec
18 Jun 2015   #7
messerschmitttw

Windows 7 Ultimate x64
 
 
usb problems

i have found a few slightly different answers to the problems i have had with usb, hope some of theses help USB 3
My System SpecsSystem Spec
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 USB mass storage devices cause permanent computer crashes




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