BSOD once. Logon freezes. notskrnl.exe


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    BSOD once. Logon freezes. notskrnl.exe


    Is Windows 7 . . .
    - x64
    - the original installed OS on the system
    - OEM OS
    - Laptop 2 years old
    - OS never reinstalled

    I was waiting to join a customer service chat with ROKU. The BSOD came while I was just waiting. The computer rebooted and now I cannot get past the logon screen. I can put my password in and hit enter and it will start to log in but will hang forever at the welcome page. Then it freezes. I can boot to safe mode but I cannot run the perfmon /report. It says "The system cannot find the path specified".
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    If you are having difficulty booting, get to the Advanced Boot Options and select "Last Known Good Configuration (advanced)"
    Last edited by writhziden; 27 Dec 2011 at 22:49. Reason: Removed steps that may not be related. Will add them as we go.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Now I was able to log on


    I have been able to log on once now and was able to run the performance monitor. Unfortunately I am unable to get norton running.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    po5685 said:
    I have been able to log on once now and was able to run the performance monitor. Unfortunately I am unable to get norton running.
    Please uninstall Norton following the instructions for the Norton Removal Tool Then re-install Norton, or install Microsoft Security Essentials - Free Antivirus for Windows to run in its place with Windows Firewall enabled.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    I also note some major errors in your eventviewer logs. Suggest taking a look at Win7 Basic Troubleshooting Steps.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Were you able to log into your computer and get everything running normally again? Was Norton removed? Let us know if you need any further assistance. :)
      My Computer


  7. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    I'm sorry I never got back to you. I ended up just re installing. I was not able to get it running consistently. I kind of like having a clean install. I appreciate the help you have given me.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    po5685 said:
    I'm sorry I never got back to you. I ended up just re installing. I was not able to get it running consistently. I kind of like having a clean install. I appreciate the help you have given me.
    No problem. If you want to keep your system maintained and running well, these forums are a good resource. You can post threads in Performance & Maintenance for tips to optimize Windows 7 or to get help in rectifying errors that may be slowing your computer down.
      My Computer


 

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