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Windows 7: BSOD once. Logon freezes. notskrnl.exe

27 Dec 2011   #1
po5685

Windows 7 Home Premium 64 bit
 
 
BSOD once. Logon freezes. notskrnl.exe

Is Windows 7 . . .
- x64
- the original installed OS on the system
- OEM OS
- Laptop 2 years old
- OS never reinstalled

I was waiting to join a customer service chat with ROKU. The BSOD came while I was just waiting. The computer rebooted and now I cannot get past the logon screen. I can put my password in and hit enter and it will start to log in but will hang forever at the welcome page. Then it freezes. I can boot to safe mode but I cannot run the perfmon /report. It says "The system cannot find the path specified".


My System SpecsSystem Spec
.

27 Dec 2011   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you are having difficulty booting, get to the Advanced Boot Options and select "Last Known Good Configuration (advanced)"
My System SpecsSystem Spec
27 Dec 2011   #3
po5685

Windows 7 Home Premium 64 bit
 
 
Now I was able to log on

I have been able to log on once now and was able to run the performance monitor. Unfortunately I am unable to get norton running.
My System SpecsSystem Spec
.


27 Dec 2011   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by po5685 View Post
I have been able to log on once now and was able to run the performance monitor. Unfortunately I am unable to get norton running.
Please uninstall Norton following the instructions for the Norton Removal Tool Then re-install Norton, or install Microsoft Security Essentials - Free Antivirus for Windows to run in its place with Windows Firewall enabled.
My System SpecsSystem Spec
27 Dec 2011   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

I also note some major errors in your eventviewer logs. Suggest taking a look at Win7 Basic Troubleshooting Steps.
My System SpecsSystem Spec
17 Jan 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Were you able to log into your computer and get everything running normally again? Was Norton removed? Let us know if you need any further assistance.
My System SpecsSystem Spec
18 Jan 2012   #7
po5685

Windows 7 Home Premium 64 bit
 
 

I'm sorry I never got back to you. I ended up just re installing. I was not able to get it running consistently. I kind of like having a clean install. I appreciate the help you have given me.
My System SpecsSystem Spec
18 Jan 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by po5685 View Post
I'm sorry I never got back to you. I ended up just re installing. I was not able to get it running consistently. I kind of like having a clean install. I appreciate the help you have given me.
No problem. If you want to keep your system maintained and running well, these forums are a good resource. You can post threads in Performance & Maintenance for tips to optimize Windows 7 or to get help in rectifying errors that may be slowing your computer down.
My System SpecsSystem Spec
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 BSOD once. Logon freezes. notskrnl.exe




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