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Windows 7: bsod 7B, can't safe mode, tried all options still not working

27 Dec 2011   #1

windows7, 64bit
 
 
bsod 7B, can't safe mode, tried all options still not working

Ok i installed the program iisuage, a program to monitor internet quoata. During installation my computer blue screened. when it restarted it can not get past the windows loading screen, (when the bright colors come up and flash around...)

I tried restoring to an earlier date, could not load safe mode and system repair gave me the following message:

Problem event name: startupRepair Offline
Problem signature 1. - 6.1.7600.16385
Problem signature 2. - 6.1.7600.16385
Problem signature 3 - unknown
Problem signature 4 - 21200462
Problem signature 5 - autofailure
Problem signature 6 - 13
Problem signature 7 - 0x109
OS Version - 6.1.7600.2.0.0.256.1
Locale ID -1033

The Startup Repair diagnosis and repair log is as follows:
-Number of repair attempts: 22
Session details
system disk = \device\harddisk0
windows directory = C=\Windows
AutoChk Run = 0
Number of root causes = 1

Test performed
-Name: check for updates
result: completed successfully. Error code = 0x0
Time taken = 0 ms

-System disk test
Result: Completed successfully. Error code = 0x0
time taken 0ms

Disk failure diagnosis
completed successfuly error code = 0x0
time taken = 140ms

disk metadata test
completed successfuly, error code = 0x0
time taken 31ms

target OS test
completed suuccessfully Error code = 0x0
time taken 156ms

Volume content check
Completed successfully Error code = 0x0
time taken 297ms

Boot manager diagnosis
completed succesfully error code = 0x0
time taken = 0ms

System voot log diagnosis
completed successfully error code = 0x0
time taken 0ms

Event log diagnosis
completed succesfully erro code = 0x0
time taken 15ms

internal state check
completed succesfully erro code = 0x0
time taken = 78ms

* Root cause found
Startup repair has tried several times but still cannot determine the cause of the problem


I became so frustrated i set it back to factory settings... which did not fix the problem. It still blue-screens (error message 7B and then some more stuff in brackets).
when I run SYSTEM REPAIR I get the following error message

PROBLEM EVENT NAME startup repair offline
problem signature 1 - 6.17600.16385
problem signature 2 - 6.17600.16385
problem signature 3 - unknown
problem signature 4 - 332
problem signature 5 - autofailover
problem signature 6 - 1
problem signature 7 - Faulure during setup
OS version - 6.1.7600.2.0.0.256.1
Locale ID - 1033

system restore - to an earlier date will not work now (running off X:/)
Windows memory diagnostic - 100% completion, no significant errors
I still cannot load safe mode - when i do, it get's to classpnp.sys and then blue screens


What is recommended now, I was told after half an hour on the phone to Dell support to reinstall windows 7...

I have a dell inspiron, windows 7 (x64)

My System SpecsSystem Spec
.

27 Dec 2011   #2

Windows 7 Home Premium 64 Bit
 
 

Can you get to Advanced Boot Options? If so, click "Repair Your Computer" and run through System Recovery Options OPTION ONE to get to step 6. Run command prompt. Type "sfc /scannow" (without quotes) and post back the results. You may have to run system file check three times to fix all errors.
My System SpecsSystem Spec
28 Dec 2011   #3

windows7, 64bit
 
 

I ran Advanced Boot Options
Clicked "Repair Your Computer"
- did startup repair and get the following (in above post)
- system restore - no system restore points have been created (probably because i restored to factory settings)
- System Image Recovery - i dont think i have one
- Windows Memory Diagnostic - does not pick up anything

keep getting the same sfc /scannow results even after restarting and repeating 5 times
Beginning system scan. This process will take some time
There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.
My System SpecsSystem Spec
.


28 Dec 2011   #4

windows7, 64bit
 
 

note this is what chkdsk says
the type of file system is ntfs.
the volume in use by another process. chkdsk
might report errors when no corruption is present.
volume label is boot.

chkdsk is verifying files <stage 1 of 3>
29 file records processed.
file verification completed.
0 large file records processed.
0 ea records processed.
0 reparse records processed

chkdsk is verifying indexes <2 of 3>
43 index entries processed.
index verification cmpleted
0 unindexed files scanned
0 unindexed files recovered

vhkdsk is verifying security descriptors <3 of 3>
29 file sds/ sids processed
security descriptor verification completed
7data files processed
windows has checked the file system and found no problems.

3086 kb disk space
4kb in 9 indexes
0kb in bad sectors
2485 kb in use by the system
2048 kb occupied by the log file
597 kb available on disk

512 bytes in each allocation unit
6173 total allocation units on disk
1195 allocation units available on disk
unable to obtain a handle on the event log
My System SpecsSystem Spec
28 Dec 2011   #5

Windows 7 Home Premium 64 Bit
 
 

Try going through the steps in Startup Repair Infinite Loop Recovery and see if those resolve the problem.
My System SpecsSystem Spec
17 Jan 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Were you ever able to boot Windows 7 again? Let us know if you need more troubleshooting steps. Best wishes!
My System SpecsSystem Spec
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 bsod 7B, can't safe mode, tried all options still not working





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