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Windows 7: Unable to load dmp files for some users, any ideas why?

29 Dec 2011   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Good to know!

Your thread may turn into a "sticky". "Debugging the debugger"
The WinDbg problem seems to occur when it cannot properly verify all driver dates. One of the times that I used the Break trick, it spit out about 20 drivers that were unable to have the dates verified. My guess is: the data for the dates gets corrupted and WinDbg can't verify them properly.


My System SpecsSystem Spec
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29 Dec 2011   #12
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I wonder how long one would have to wait for Microsoft to verify your theory.
My System SpecsSystem Spec
29 Dec 2011   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Anak View Post
I wonder how long one would have to wait for Microsoft to verify your theory.
I don't know, but I'm not paying them to figure it out. Lol. My dad was writing a piece of software and found an issue with Microsoft's code, and they wanted him to pay them the troubleshooting fee just for him to tell them what it was. Microsoft is just a money sink hole when it comes to their programs having issues that need fixing.

Edit: I have sent an e-mail to the SDK team to see if they can find the problem. I attached a sample .dmp file that I had issues with.
My System SpecsSystem Spec
.

29 Dec 2011   #14
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Quote   Quote: Originally Posted by Anak View Post
I wonder how long one would have to wait for Microsoft to verify your theory.
I don't know, but I'm not paying them to figure it out. Lol. My dad was writing a piece of software and found an issue with Microsoft's code, and they wanted him to pay them the troubleshooting fee just for him to tell them what it was. Microsoft is just a money sink hole when it comes to their programs having issues that need fixing.
Well, that only seems fair.
There are several sayings that come to mind...One is; "What goes around, comes around"

Quote   Quote: Originally Posted by writhziden View Post
Edit: I have sent an e-mail to the SDK team to see if they can find the problem. I attached a sample .dmp file that I had issues with.
Did you send it through a proxy, you would not want them to know your IP address.
My System SpecsSystem Spec
19 Jan 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Quote   Quote: Originally Posted by writhziden View Post
Quote   Quote: Originally Posted by Anak View Post
I wonder how long one would have to wait for Microsoft to verify your theory.
I don't know, but I'm not paying them to figure it out. Lol. My dad was writing a piece of software and found an issue with Microsoft's code, and they wanted him to pay them the troubleshooting fee just for him to tell them what it was. Microsoft is just a money sink hole when it comes to their programs having issues that need fixing.
Well, that only seems fair.
There are several sayings that come to mind...One is; "What goes around, comes around"

Quote   Quote: Originally Posted by writhziden View Post
Edit: I have sent an e-mail to the SDK team to see if they can find the problem. I attached a sample .dmp file that I had issues with.
Did you send it through a proxy, you would not want them to know your IP address.
The SDK team never did respond. Guess for now, the solution I posted is the best workaround.
My System SpecsSystem Spec
19 Jan 2012   #16
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Quote   Quote: Originally Posted by writhziden View Post
I found a solution to the problem. If it gets stuck as it did in my case, click Debug -> Break -> then click on the command line box (next to kd>) -> Type "!analyze -v" (without quotes) -> Hit Enter
The WinDbg problem seems to occur when it cannot properly verify all driver dates. One of the times that I used the Break trick, it spit out about 20 drivers that were unable to have the dates verified. My guess is: the data for the dates gets corrupted and WinDbg can't verify them properly.
Instead of corruption it may be that the dates were never added to the driver package or they are in an area that the Dbg doesn't think to look.

Either case though, it would be highly unusual that, that would occur.
My System SpecsSystem Spec
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 Unable to load dmp files for some users, any ideas why?




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