Unable to load dmp files for some users, any ideas why?

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #1

    Unable to load dmp files for some users, any ideas why?


    I am unable to load the dmp files for whomeno in https://www.sevenforums.com/crashes-d...ce-7600gt.html

    I have experienced this a couple times. This is what I get in WinDbg:

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\whomeno\Windows_NT6_BSOD_jcgriff2\122711-25718-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0x82844000 PsLoadedModuleList = 0x8298d4f0
    Debug session time: Tue Dec 27 13:11:23.352 2011 (UTC - 7:00)
    System Uptime: 0 days 4:08:03.368
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ........
    And then it just stops

    I could load two of his dmp files, and I can load 95% of dmp files of other users, but occasionally I get the above problem.
      My Computer


  2. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #2

    Possibly your ISP, Microsoft's server's are busy? What version are you running?
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    6.12.0002.633

    I've actually had this problem all day, so it is unlikely due to Microsoft's servers being busy.
      My Computer


  4. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #4

    I am running 6.11.0001.404. It takes a few seconds, but finishes the analyze search in about 15seconds.

    Has it been happening "just today", and not before today?
    If you are on wifi, anything different there?
    Any pets in the back of your setup? check wires.

    I just tried opening whomeno's reports, and they took about 15sec. for each one.

    A little off topic...
    I have been meaning to ask someone, and it looks like your "it".
    because I have not been able to find this answer.

    Do I need to uninstall my 6.11 to do upgrades?
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    Anak said:
    I am running 6.11.0001.404. It takes a few seconds, but finishes the analyze search in about 15seconds.

    Has it been happening "just today", and not before today?
    If you are on wifi, anything different there?
    Any pets in the back of your setup? check wires.

    I just tried opening whomeno's reports, and they took about 15sec. for each one.

    A little off topic...
    I have been meaning to ask someone, and it looks like your "it".
    because I have not been able to find this answer.

    Do I need to uninstall my 6.11 to do upgrades?

    I don't know what is required to upgrade windbg. I should look into it, as well, or maybe I should downgrade? lol I left mine on for a minute with those files, and it still did not load. whomeno's are the only ones I've had issues with today. I've opened I'd guess 20-30 dmp files today just fine.
      My Computer


  6. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #6

    The only thing I can think of for now is whomeno's zip program is corrupted somehow or it does not meet standard practices, and once un-zipped become hard to impossible for the dbg to read. Thus causing the impasse when dbg submits them.

    I am going to send a VM to John King, usamma or jcgriff about the updating, and see what they say.
    I will let you know.
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #7

    Anak said:
    The only thing I can think of for now is whomeno's zip program is corrupted somehow or it does not meet standard practices, and once un-zipped become hard to impossible for the dbg to read. Thus causing the impasse when dbg submits them.

    I am going to send a VM to John King, usamma or jcgriff about the updating, and see what they say.
    I will let you know.
    Thanks Anak. Appreciate the help. :)
      My Computer


  8. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #8

    Your welcome writhziden.

    I did check with zigzag, and he tells me it is okay to install the dbg overtop an old install, as long as it is the same bits (32 or 64).
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    I found a solution to the problem. If it gets stuck as it did in my case, click Debug -> Break -> then click on the command line box (next to kd>) -> Type "!analyze -v" (without quotes) -> Hit Enter
      My Computer


  10. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #10

    Good to know!

    Your thread may turn into a "sticky". "Debugging the debugger"
      My Computer


 
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