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Windows 7: BSOD (ntoskrnl.exe the culprit?)

30 Dec 2011   #1
katmai81

64 bit Windows 7
 
 
BSOD (ntoskrnl.exe the culprit?)

I need help here.
First and foremost, details of my lappy:
Asus A43S
WIndows 7 64 bit
AMD Radeon HD 6730
Intel core i7
8gb RAM

It is a new lap, just bought 2 mths ago.
Noticed the first problem with it is
1) THe computer becomes slow and cranky and even crashes after resuming from the hibernation or sleeping (fall short of a BSOD, eg can't move mouse, etc...and have to hard restart the laptop). Managed to reduce the frequency of i from always to infrequent by setting the hard disk turn off, sleep and hibernate option in the power option to never. Lots of forum explained such similar problem, but despite updating BIOS, display driver, asus ATK utility driver, etc...still persists

2) Now coming to the 2nd question which I am wondering is it related to the problems after resuming from sleep/hibernate.
Got repeated BSOD today.....after I update the power4gear hybrid utility (by asus to a newer version) version 1143 to 1150. Managed to generate and use debuggin tool to see the dump file...which shows ntoskrnl.exe as possible cause. MInd you that this also the same culprit that appears in the dump file in my problem number 1(which has once BSOD during resuming from hibernate/sleep)

So is number 1 and number 2 related?
What is wrong actually with number 1 problem?
What is ntoskrnl.exe, and how to fix it?

I have tried to generate performance monitor report...but error of timed out.
Anyway, I use the tool provided to generate BSOD folder...as attached.
Hope you will be able to shed some lights...and really appreciate your help..
A big thank you...


My System SpecsSystem Spec
.

30 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by katmai81 View Post
I need help here.
First and foremost, details of my lappy:
Asus A43S
WIndows 7 64 bit
AMD Radeon HD 6730
Intel core i7
8gb RAM

It is a new lap, just bought 2 mths ago.
Noticed the first problem with it is
1) THe computer becomes slow and cranky and even crashes after resuming from the hibernation or sleeping (fall short of a BSOD, eg can't move mouse, etc...and have to hard restart the laptop). Managed to reduce the frequency of i from always to infrequent by setting the hard disk turn off, sleep and hibernate option in the power option to never. Lots of forum explained such similar problem, but despite updating BIOS, display driver, asus ATK utility driver, etc...still persists

2) Now coming to the 2nd question which I am wondering is it related to the problems after resuming from sleep/hibernate.
Got repeated BSOD today.....after I update the power4gear hybrid utility (by asus to a newer version) version 1143 to 1150. Managed to generate and use debuggin tool to see the dump file...which shows ntoskrnl.exe as possible cause. MInd you that this also the same culprit that appears in the dump file in my problem number 1(which has once BSOD during resuming from hibernate/sleep)

So is number 1 and number 2 related?
What is wrong actually with number 1 problem?
What is ntoskrnl.exe, and how to fix it?

I have tried to generate performance monitor report...but error of timed out.
Anyway, I use the tool provided to generate BSOD folder...as attached.
Hope you will be able to shed some lights...and really appreciate your help..
A big thank you...

Only one crash log was submitted and that makes spotting trends difficult. Fortunately your enabling driver verifier has yielded some information

This one crash was Related to tcpipreg.sys TCP/IP Registry Compatibility Driver from Microsoft Corporation.. This caused NETIO.SYS to crash. Normally this is caused by either a malwarfe application or malware itself and since a registry entry is involved you should also download malwarebytes and run it.


Because you have updated to SP-1 already we should start with a system file check.


Run a system file check to verify and repair your system files.
Quote:
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before successful
Let us know the results from the report at the end.
Read here for more information SFC /SCANNOW Command - System File Checker

My System SpecsSystem Spec
30 Dec 2011   #3
katmai81

64 bit Windows 7
 
 
System file checker done

Thanx for helping out...
I did the SFC scan....and attached the log...
as u can see I did once yesterday and once today....
FOund some corrupted file as in the log, but don't know what it means...can u help out?
My System SpecsSystem Spec
.


02 Jan 2012   #4
katmai81

64 bit Windows 7
 
 
Windows 7 crashed after resuming from hibernation

My problems of laptop crashed occur again after resuming from hibernation (approx 5 minutes)
Have to hard restart the laptop, and looked into the event viewer to see 3 events....that i have attached.
Anyone able to help out as to why?
Already updated all possible drivers, etc
My System SpecsSystem Spec
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 BSOD (ntoskrnl.exe the culprit?)




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