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Windows 7: BSOD every time iTunes is opened - cannot interpret MEMORY.DMP

30 Dec 2011   #1
MCPon3

Windows 7 Enterprise 32bit
 
 
BSOD every time iTunes is opened - cannot interpret MEMORY.DMP

Hello, and good day to all of you! Now, I'll stop wasting your time and get down to business if I may.

I have recently updated to Windows 7, and I must admit, that I have NEVER experienced a BSOD on any computer before, and certainly not my own - indeed, the OS has been running just fine without any error, let alone a BSOD for little over a week now. But as of four-to-five days ago, I started having the BSOD at random intervals - at first I dismissed it as a one time malfunction, but everynow and then I experienced the dreaded screen again, having the error at least once everyday - before long, I realized in the five seconds I had to see the BSOD, that the very SAME error was occuring! And about two days ago, I started having a recurring case of the BSOD - everytime I open up my iTunes application, the error occurs without fail, and my system reboots. Once it reboots, everything runs and appears fine, until I dare to open up iTunes and the same thing happens

After some research and exploring as I usually do to solve my tech-related problems, I discovered that the log of what happens during an error is literally dumped into a file named (ironically enough) MEMORY.DMP. I have tried various methods to take ownership and give myself rights to explore the file, hoping to find a solution, or reason for my BSOD within it, but it seems my efforts are in vain, as I cannot open the file - everytime I try I receive a "access denied" message, plain and simple (really makes me miss Windows XP)

And so I have come to ask anyone who is willing to lend a hand:
How do I fix my BSOD, or at least discover the cause behind it? And does the key to the problem lie within the MEMORY.DMP file which I cannot open?

I wait with great anticipation to an answer, and I would like to thank my to-be advisors well in advance - thank you very much for helping me with my impeding dilemma I would attach the MEMORY.DMP file in question, but sadly, despite my efforts I can only MOVE the bothersome thing - I cannot open or attach said file for appraisal


My System SpecsSystem Spec
.
30 Dec 2011   #2
MCPon3

Windows 7 Enterprise 32bit
 
 
Ahh, well just read the Posting Instructions, hehe :3

ohhh, my apologies So, at any rate, I have the Dump info attached as instructed... although I could not find any HTML file... huh

And here's some basic OS info :

-Windows 7 is x86 (32bit).
-Windows 7 is NOT the original operating system - the original OS was WindowsXP Professional.
-Windows 7 is a full-retail version (Windows 7 Enterprise).
-The computer itself was built in 2002 soo... yeeah, it's pretty old
-The Windows 7 installation isn't so much as a month old - how about that? I haven't tried reinstalling Windows 7... yet.

and once again, thank you very much for the assist(s)
My System SpecsSystem Spec
30 Dec 2011   #3
GianniDPC

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by MCPon3 View Post
ohhh, my apologies So, at any rate, I have the Dump info attached as instructed... although I could not find any HTML file... huh

And here's some basic OS info :

-Windows 7 is x86 (32bit).
-Windows 7 is NOT the original operating system - the original OS was WindowsXP Professional.
-Windows 7 is a full-retail version (Windows 7 Enterprise).
-The computer itself was built in 2002 soo... yeeah, it's pretty old
-The Windows 7 installation isn't so much as a month old - how about that? I haven't tried reinstalling Windows 7... yet.

and once again, thank you very much for the assist(s)
Please Update your video driver because it is caused by nv4_mini.sys (part of nvidia driver) (2006)

if that doesn't help try to enable verifier: Driver Verifier - Enable and Disable and post the dump if it crashes again
My System SpecsSystem Spec
.

30 Dec 2011   #4
MCPon3

Windows 7 Enterprise 32bit
 
 
Ahh, okay - making sense now :)

Quote   Quote: Originally Posted by GianniDPC View Post
Quote   Quote: Originally Posted by MCPon3 View Post
ohhh, my apologies So, at any rate, I have the Dump info attached as instructed... although I could not find any HTML file... huh

And here's some basic OS info :

-Windows 7 is x86 (32bit).
-Windows 7 is NOT the original operating system - the original OS was WindowsXP Professional.
-Windows 7 is a full-retail version (Windows 7 Enterprise).
-The computer itself was built in 2002 soo... yeeah, it's pretty old
-The Windows 7 installation isn't so much as a month old - how about that? I haven't tried reinstalling Windows 7... yet.

and once again, thank you very much for the assist(s)
Please Update your video driver because it is caused by nv4_mini.sys (part of nvidia driver) (2006)

if that doesn't help try to enable verifier: Driver Verifier - Enable and Disable and post the dump if it crashes again

Oh, thank you very much for the help - yes, that makes quite a bit of sense, as the video card is a PCI one - and a very old model at that I've checked before (and I checked with the driver update utility you linked to as well), and the sad thing is that the card is so old that there is no newer driver I had to install the thing in Windows XP compatibility mode in the first place soooo, I guess I set myself up for the BSOD right there I'm running verifier for the nv4_mini.sys driver in particular right now, and I'm going to run iTunes with my fingers crossed - if all else fails, I'll post the error dump for analysis, and I'll just disable the Nvidia driver and let the generic preinstalled driver take over in it's place - that should solve the problem for good
My System SpecsSystem Spec
30 Dec 2011   #5
MCPon3

Windows 7 Enterprise 32bit
 
 
And NOW Windows tells me whats the problem...

Gah, okay - it took a few days apparently, but this is what happened. I opened iTunes, and Windows crashed again (of course), but the next time I booted up, the notification center shed a little light on my dilemma, and I got a message in the Control Panel window that said, among other things:


Upgrade your Display Adapter

This problem occurred because your video card doesn't support the required version of DirectX. This version of Windows requires a video card that supports DirectX 9.0 or newer.

Ah, well, I think I'm going to call this one case closed, as the problem is obvious:
My display adapter (and it's drivers) are out of date, and arguably, ancient
I'm going to disable the adapter as a short term solution, and use the generic driver...
And I need to build a computer that's up to par with modern standards Thank you for your
help though, I really appreciate it! Keep on helping
My System SpecsSystem Spec
30 Dec 2011   #6
GianniDPC

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by MCPon3 View Post
Gah, okay - it took a few days apparently, but this is what happened. I opened iTunes, and Windows crashed again (of course), but the next time I booted up, the notification center shed a little light on my dilemma, and I got a message in the Control Panel window that said, among other things:


Upgrade your Display Adapter

This problem occurred because your video card doesn't support the required version of DirectX. This version of Windows requires a video card that supports DirectX 9.0 or newer.

Ah, well, I think I'm going to call this one case closed, as the problem is obvious:
My display adapter (and it's drivers) are out of date, and arguably, ancient
I'm going to disable the adapter as a short term solution, and use the generic driver...
And I need to build a computer that's up to par with modern standards Thank you for your
help though, I really appreciate it! Keep on helping
No problem
My System SpecsSystem Spec
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 BSOD every time iTunes is opened - cannot interpret MEMORY.DMP




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