Windows 7: BSOD random moments, various codes.

kermola · 30 Dec 2011

The required files are attached..

New laptop, 2 weeks old.. no problems till today, but have suddenly had lots of crashes. No new hardware... no new software... no obvious way to trigger BSOD either.

Acer Aspire 5755g laptop

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64bit
- the original installed OS on the system? Original OS
- an OEM or full retail version? OEM
- What is the age of system (hardware)? 2 weeks
- What is the age of OS installation (have you re-installed the OS?) no reinstall

Many thanks for any help guys!

Kermola

Jonathan_King · 30 Dec 2011

Hello,

As surprising as this may sound, I suspect a hardware problem. Run a few hardware diagnostics, let's see if we can find out exactly what part is causing the trouble. The most likely candidates are RAM and motherboard here.

Run all three Prime95 tests: Hardware - Stress Test With Prime95

Also run Memtest86: RAM - Test with Memtest86+

...Summary of the dumps:

Code:


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 17:12:04.934 2011 (UTC - 5:00)
System Uptime: 0 days 3:02:35.182
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 12:52:39.756 2011 (UTC - 5:00)
System Uptime: 0 days 0:10:47.005
Probably caused by : ntkrnlmp.exe ( nt!ExAcquireResourceSharedLite+4e )
PROCESS_NAME:  System
BUGCHECK_STR:  0x34
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x34_nt!ExAcquireResourceSharedLite+4e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 12:00:39.937 2011 (UTC - 5:00)
System Uptime: 0 days 0:16:14.186
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1de
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 08:07:54.485 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:58.733
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 07:43:01.718 2011 (UTC - 5:00)
System Uptime: 0 days 0:10:12.967
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

kermola · 31 Dec 2011

Thanks. I haven't had a chance to run those tests yet with travelling over New Years etc.. but I did run a sfc /scannow check a few times and came up with the following. Could this help diagnose the problem?

Thanks!

Kermola

Jonathan_King · 31 Dec 2011

Probably not, to be honest. It may just be another sign of yet unidentified hardware trouble, though.

kermola · 04 Jan 2012

Ran memtest86 and found the culprit to be one of my ram modules. Have removed it and been crash free for a couple days now.

Many thanks for your help!

Kermola

Jonathan_King · 04 Jan 2012

Glad to hear it!

Windows 7: BSOD random moments, various codes.

BSOD random moments, various codes. problems?