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Windows 7: BSOD after closing iTunes error 0x0000007e

31 Dec 2011   #1
swampwaterkl

windows 7 home premium 64bit
 
 
BSOD after closing iTunes error 0x0000007e

I have a Dell Laptop Inspiron 1440
Windows 7 Home Premium 64bit OEM Full
3 GB Memory (2 Gb and 1 Gb sticks)
On board video
On board sound
Intel Dual Core Processor


After I removed an iPod from my laptop I never had installed before I got the BSOD after I restarted the computer. The message stated "Windows failed to start a recent hardware or software change may be the cause". I have tried startup repair from the OEM disc and have had no luck after 5 or more tries. I can boot into safe mode fine and connect to the internet. It will not start normally. The two options you get are start normally or launch startup repair and both of these fail when attempting. It always shows the error code 0x0000007e but some of the code in the parathensis change each time I boot the computer. This is all I know for now. Attached is the copy of the dump file. I tried to run the perfmon /report and it fails each time I tried it (5 times I tried). Please if anyone can help Thanks in advance for your help!


My System SpecsSystem Spec
.

31 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Easy enough your AVG is to blame.

I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST


Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
31 Dec 2011   #3
swampwaterkl

windows 7 home premium 64bit
 
 

I can only boot into safe mode.
In safe mode I tried to uninstall AVG and I got the following error.

AVG Installer Application has stopped working.

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

No solution was available.

Please advise further. Thanks for your help!
My System SpecsSystem Spec
.


31 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by swampwaterkl View Post
I can only boot into safe mode.
In safe mode I tried to uninstall AVG and I got the following error.

AVG Installer Application has stopped working.

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

No solution was available.

Please advise further. Thanks for your help!

Did you use the AVG un-installer tool from the link?
My System SpecsSystem Spec
31 Dec 2011   #5
swampwaterkl

windows 7 home premium 64bit
 
 

OK I am new to this. No I did not use the link you provided at first, I used the add/remove programs.

Next, I used the link you provided to remove AVG and the computer boots up normally. Seems all good.

I have installed Microsoft Security Essentials and are updating it now

The computer seems to be running normally again.
If anything changes I will post back on this thread.

I do not know how to THANK you enough. YOU ARE THE GREATEST!!!!
My System SpecsSystem Spec
31 Dec 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by swampwaterkl View Post
OK I am new to this. No I did not use the link you provided at first, I used the add/remove programs.

Next, I used the link you provided to remove AVG and the computer boots up normally. Seems all good.

I have installed Microsoft Security Essentials and are updating it now

The computer seems to be running normally again.
If anything changes I will post back on this thread.

I do not know how to THANK you enough. YOU ARE THE GREATEST!!!!
Fingers crossed. Good luck. I have been in your position as well..
My System SpecsSystem Spec
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 BSOD after closing iTunes error 0x0000007e




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