BSOD DMP file attached


  1. ChrisAVI
    Posts : 15
    Windows 7 64 bit
       New #1

    BSOD DMP file attached


    Getting the dreaded BSOD. Not sure what to do next.

    TIA

    Chris
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    ChrisAVI said:
    Getting the dreaded BSOD. Not sure what to do next.

    TIA

    Chris

    Related to Bs_def.sys with description Default BIOS Flash Driver is a driver file from company AsusTek Computer Inc.

    Did you attempt to flash the bios?


    Old drivers needing updating.
    Code:
    cdrbsdrv.SYS    2/20/2006 5:15:35 AM    fffff880`01458000    fffff880`01466000        0x0000e000    0x43f996c7                        
snapman.sys    2/15/2007 5:27:16 AM    fffff880`01bb6000    fffff880`01bed000        0x00037000    0x45d43584                        
ADIHdAud.sys    1/16/2009 9:58:36 AM    fffff880`04370000    fffff880`043e8000        0x00078000    0x4970a09c                        
xcmemx64.sys    3/10/2009 5:00:36 AM    fffff880`0442f000    fffff880`04492000        0x00063000    0x49b63a44                        
xchalx64.sys    3/10/2009 5:01:13 AM    fffff880`05843000    fffff880`05df6000        0x005b3000    0x49b63a69                        
xcbdax64.sys    3/10/2009 5:02:54 AM    fffff880`04600000    fffff880`04634980        0x00034980    0x49b63ace                        
ALSysIO64.sys    4/19/2009 2:41:04 PM    fffff880`08231000    fffff880`08239000        0x00008000    0x49eb7e50                        
spldr.sys    5/11/2009 11:56:27 AM    fffff880`01bae000    fffff880`01bb6000        0x00008000    0x4a0858bb                        
PxHlpa64.sys    5/15/2009 4:43:06 PM    fffff880`010b5000    fffff880`010c0e00        0x0000be00    0x4a0de1ea                        
BS_DEF.sys    6/24/2009 2:39:01 AM    fffff880`0826f000    fffff880`0827c000    BS_DEF.sys+2298    0x0000d000    0x4a41d815
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
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  4. ChrisAVI
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #3

    I did try to install the ASUS 7 drivers but haven't flashed the BIOS recently. BSOD happens at random or when I try to install some programs. Most recent was a RTI program for Pro Control remotes. Attached is a performance report and the Windows_NT6_BSOD_jcgriff2 report. I will update the drivers that you suggested.

    Thanks

    Chris
      My Computer
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    ChrisAVI said:
    I did try to install the ASUS 7 drivers but haven't flashed the BIOS recently. BSOD happens at random or when I try to install some programs. Most recent was a RTI program for Pro Control remotes. Attached is a performance report and the Windows_NT6_BSOD_jcgriff2 report. I will update the drivers that you suggested.

    Thanks

    Chris
    As indicated in my last post, and double checked now. The thing (driver) that is crashing the system is BS_DEFS. From my investigation it appears to be a BIOS flash but might be malware


    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.


    Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
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  7. ChrisAVI
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #5

    Just crashed while running Malwarebyts, booted to safe mode and running it again. I do use Malwarebyts along with ESET.

    Here is some info on the latest crash.

    On Sun 1/1/2012 7:38:20 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\010112-69638-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
    Bugcheck code: 0x100000B8 (0xFFFFFA800B0ED060, 0xFFFFFA800882AB60, 0x0, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 1/1/2012 7:38:20 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0xB8 (0xFFFFFA800B0ED060, 0xFFFFFA800882AB60, 0x0, 0x0)
    Error: ATTEMPTED_SWITCH_FROM_DPC
    Bug check description: This indicates that an illegal operation was attempted by a delayed procedure call (DPC) routine.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    This problem might have started when I updated the CODEC's but I am not 100% sure.

    Thanks!

    Chris
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  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    ChrisAVI said:
    Just crashed while running Malwarebyts, booted to safe mode and running it again. I do use Malwarebyts along with ESET.

    Here is some info on the latest crash.

    On Sun 1/1/2012 7:38:20 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\010112-69638-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F4DA)
    Bugcheck code: 0x100000B8 (0xFFFFFA800B0ED060, 0xFFFFFA800882AB60, 0x0, 0x0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 1/1/2012 7:38:20 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0xB8 (0xFFFFFA800B0ED060, 0xFFFFFA800882AB60, 0x0, 0x0)
    Error: ATTEMPTED_SWITCH_FROM_DPC
    Bug check description: This indicates that an illegal operation was attempted by a delayed procedure call (DPC) routine.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    This problem might have started when I updated the CODEC's but I am not 100% sure.

    Thanks!

    Chris
    Hi Chris


    Whocrashed often incorrectly blames an OS file.

    We need to investigate the BF_DEFS.

    If you have not attempted to flash your BIOS you should at least rename it to BF_DEFS.BAK
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  10. ChrisAVI
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #7

    Malwarebyts detedted and removed.
    Registry Keys Detected: 1
    HKCU\Software\DC3_FEXEC (Malware.Trace)

    Renamed to BF_DEFS.BAK

    Rebooting out if safe mode, will post back.
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  11. ChrisAVI
    Posts : 15
    Windows 7 64 bit
    Thread Starter
       New #8

    Updated the Sound Max audio drivers working on the others. Attached is the latest .dmp file.

    Thanks

    Chris
      My Computer
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