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Windows 7: BSOD when windows experience index is calculating

01 Jan 2012   #1
khendry21

windows 7 64 bit
 
 
BSOD when windows experience index is calculating

basically as the thread title says, was calculating my windows experience index, clicked rate my computer, went through its process and half way through i got the BSOD .. Tried it again to double check it was during this process and sure enough BSOD .. any suggestions people?


My System SpecsSystem Spec
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01 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by khendry21 View Post
basically as the thread title says, was calculating my windows experience index, clicked rate my computer, went through its process and half way through i got the BSOD .. Tried it again to double check it was during this process and sure enough BSOD .. any suggestions people?


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
01 Jan 2012   #3
khendry21

windows 7 64 bit
 
 

sorry bout taking so long heres the dump file .. 010112-38594-01.dmp
My System SpecsSystem Spec
.

01 Jan 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by khendry21 View Post
sorry bout taking so long heres the dump file .. 010112-38594-01.dmp

Caused by a driver ( i suspect your AVG)

Please run driver verifier and remove and replace AVG at least to test.



Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
01 Jan 2012   #5
khendry21

windows 7 64 bit
 
 

Thanks for the response all try that out. I also posted a topic in themes. About my themes service keeps stopping. Could this be the cause of that too? Or is it unrelated?
My System SpecsSystem Spec
01 Jan 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by khendry21 View Post
Thanks for the response all try that out. I also posted a topic in themes. About my themes service keeps stopping. Could this be the cause of that too? Or is it unrelated?
AVG could easily cause that
My System SpecsSystem Spec
17 Aug 2014   #7
Ken LaMontagne

Windows 7 Ultimate x32
 
 
My blue screen problem

Here is the dump file you refer to. Please help.
My System SpecsSystem Spec
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 BSOD when windows experience index is calculating




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