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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

02 Jan 2012   #101
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi LPt,

I am in the process of just that right now in the System Security Forum. I will post a reference link. Check your email notifications here in this thread.


My System SpecsSystem Spec
.
02 Jan 2012   #102
gregrocker

 

Lady said she was having the System hang as soon as Malwarebytes appeared in System Tray, I assumed she was using the paid real time protection which is the only Malwarebytes that would be in System Tray. Could it be ForceField which was appearing at the hang?

I do not see how the on-demand Malwarebytes scanner could conflict with anything unless it is running, and have never heard of it doing so while running. It is practically a perfect tool.

However we see problems regularly with ZA - mainly the firewall - and I've come to believe it's unnecessary trouble to use any but the Win7 (or XP if applicable) firewall unless you need specific solutions you've found or configured using a third party firewall.

I'm glad that killing these in the Task manager worked for you Lady - often as not hangs cannot be traced to processes which reveal themselves by pegging CPU. So we got lucky.
My System SpecsSystem Spec
02 Jan 2012   #103
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Did you have the paid version of Malwarebytes which stands guard all the time, or was there a reboot requested by the free on-Demand scanner which caused it to be in your System tray?

I would reinstall Malwarebytes to run a full scan. It is one of the best tools we use here. If it has a problem in it's paid version then it was probably ZoneAlarm crapware.

Were you in Task manager Processes or Services.msc as suggested (wisely) by Bill?
I was in Task Manager /Processes ...killing off FF.. I kept killing every instance of it.. ONE kept coming back.. then I was able to grab it again .. kill it off.. then I noticed my mouse pointer was working .. then AVAST had updated I heard the report on it.
There is no reason for a consumer NOT to use the Windows Firewall which is fortified by all those Updates.
TY so much again for your help today..
My System SpecsSystem Spec
.

02 Jan 2012   #104
gregrocker

 

One last suggestion. XP MCE is a mess to Repair Install or reinstall (have just done one) so I'd save externally a backup image of your XP now when it's running good so you have an easy option to reimage the HD in 20 minutes if it ever becomes irreparable.

May I suggest Acronis's premium free imaging suite if you have a WD or Seagate HD, or free Macrium to Image your system.
Seagate Acronis cloning free util
WD Acronis free cloning app
Paragon 11 is also good. Make boot disk for your choice.
My System SpecsSystem Spec
02 Jan 2012   #105
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by A Guy View Post
I would go ahead and use MalwareBytes again. ForceField was trying to block it apparently. Here is addres for Threatfire if you are interested. It's perhaps not necessary, but have a read.

ThreatFire AntiVirus - Behavioral Virus and Spyware Protection

A Guy
Bill I just saw this from you.. I've used Avast for years ... FREE version.. no problems at all, as soon as FF was gone from Task Manager, Avast ran, I heard the report when it completed updating.
YES, have it open now.. I'll go read and save the link.
TY again..
Not as a replacement for Avast, but as something to replace ForceField if you needed. I too use Avast. I used Threatfire with Avast when I had XP. You don't need to, but just a thought. A Guy
My System SpecsSystem Spec
02 Jan 2012   #106
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Lady said she was having the System hang as soon as Malwarebytes appeared in System Tray, I assumed she was using the paid real time protection which is the only Malwarebytes that would be in System Tray. Could it be ForceField which was appearing at the hang?

I do not see how the on-demand Malwarebytes scanner could conflict with anything unless it is running, and have never heard of it doing so while running. It is practically a perfect tool.

However we see problems regularly with ZA - mainly the firewall - and I've come to believe it's unnecessary trouble to use any but the Win7 (or XP if applicable) firewall unless you need specific solutions you've found or configured using a third party firewall.

I'm glad that killing these in the Task manager worked for you Lady - often as not hangs cannot be traced to processes which reveal themselves by pegging CPU. So we got lucky.
It's possible MBAM was updating, and FF was blocking, over and over? Either way, it's obvious FF was fighting something. A Guy
My System SpecsSystem Spec
02 Jan 2012   #107
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Lady said she was having the System hang as soon as Malwarebytes appeared in System Tray, I assumed she was using the paid real time protection which is the only Malwarebytes that would be in System Tray. Could it be ForceField which was appearing at the hang?
No Greg.. I had NEVER seen an MB Icon in my system tray until this mess started..When I clicked to use a trial version, bingo there was the MB Icon when I came back from rebooting after doing my Malwarebytes update Saturday, that caused me to think MB as the problem,( I never saw ZA down there .. as is usual for it, even during all the boot ups I did.. I never saw ZA's Icon in task bar) that's when my pc froze the first time.
I do not see how the on-demand Malwarebytes scanner could conflict with anything unless it is running, and have never heard of it doing so while running. It is practically a perfect tool.

However we see problems regularly with ZA - mainly the firewall - and I've come to believe it's unnecessary trouble to use any but the Win7 (or XP if applicable) firewall unless you need specific solutions you've found or configured using a third party firewall.
I think ZA was the problem all along, even tho I did initally think MB caused it.
I'm glad that killing these in the Task manager worked for you Lady - often as not hangs cannot be traced to processes which reveal themselves by pegging CPU. So we got lucky.
Greg on this XP.. that's what worked for me, really well once I could get in, stay long enough to kill off.. all of FF.
I'm going to use your suggestions about using Windows firewall.. I'll try to do the restore CD, I've never done that before. I may need steps.. to get it taken care of.
TY.
My System SpecsSystem Spec
02 Jan 2012   #108
gregrocker

 

If you had just engaged the trial version of Malwarebytes then it likely started a Service which conflicted with Force Field. They may have been sniffing each other and in a stand off that was hanging the System which you were fortunately able to intercept via Task Manager.

A backup image is stored on an external HD, then if XP ever becomes unbootable you have the option to boot the disk associated with the program to reimage your HD. Much easier than reinstalling XP which is becoming too much trouble with it's age, plus you have it already set up as you like it.
My System SpecsSystem Spec
03 Jan 2012   #109
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Finally finished with my thread here: Malwarebytes v1.60.1800 Program Update Freezing with XP

Did take a while, had to help the DW , and our cat.
My System SpecsSystem Spec
03 Jan 2012   #110
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Tying up loose ends on my part:

Quote   Quote: Originally Posted by Anak View Post
LPT, this will not solve your current situation, but I wanted to relate what I went through.

I looked through your thread, and saw the reference to XP, and MBAM and the trouble your having with your XP OS, and updating MBAM.

On my XP Pro SP3 machine I went to upgrade to the new version today (1.60.0.1800) through the program, and it generated a program crash report. Task manager could not end it because it was not listed.

I then un-installed it, downloaded a fresh copy, re-installed, and it generated the same report.
Researched "Mbam xp crash" Found this: https://forums.malwarebytes.org/index.php?showtopic=103207

I finally just removed it, and will wait until MBAM figures it out.

Quote   Quote: Originally Posted by gregrocker View Post
Interesting coincidence, Anak. LPT seems to be pretty sure Malwarebytes is connected to this hang. We only see good Malwarebytes performance in Win7 but since this is XP it may need to be rooted out.

See if you can kill the Malwarebytes Service in Task Manager Services tab first thing, then kill any running Processes related to MB.

Perhaps one of the Malwarebytes developers here will help with a line command to run from booted XP CD Repair console to kill it's processes altogether if this fails.

Since you refer to it being in your System Tray, do you have the paid Real Time Shield?
To answer your question, no.

Greg, I hope i did not mis-lead you, but I do not see where I mentioned I had Mbam in my system tray , although it is there now.

You will have to read my System Security thread.
My System SpecsSystem Spec
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 Windows XP sp3.. freezing after updating Malwarebytes yesterday




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