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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

31 Dec 2011   #21
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

That was my suggestion also on the last page. Safe Mode then uninstall Malwarebytes if she thinks that the culprit.

System Restore is a great idea also.


My System SpecsSystem Spec
.
31 Dec 2011   #22
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Thank you both more than you can imagine..
I had no other option in safe mode, on my screen but Media center.. to go forward.. is why I used it.,

If anything would work I would have already uninstalled Malwarebytes..

Doing a restore at this point would only bury this problem deeper in my pc..
My System SpecsSystem Spec
31 Dec 2011   #23
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by Hopalong X View Post
That was my suggestion also on the last page. Safe Mode then uninstall Malwarebytes if she thinks that the culprit.

System Restore is a great idea also.

How could I get to Malwarebytes in safe mode??
I can follow direstions.. if you can give those to me.
Thanks bunches.
My System SpecsSystem Spec
.

31 Dec 2011   #24
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy
My System SpecsSystem Spec
31 Dec 2011   #25
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by A Guy View Post
Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy
Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.
My System SpecsSystem Spec
31 Dec 2011   #26
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

OK, in safe mode, go to Start> All Programs> Accessories> System Tools> System Restore

Pick a point from before the trouble, and follow the steps (you are familiar with SR?)

If that doesn't work, try Safe Mode with Command prompt. When command prompt loads type in

%systemroot%\system32\restore\rstrui.exe

Enter

See if you can access SR then.

A Guy
My System SpecsSystem Spec
01 Jan 2012   #27
gregrocker

 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by A Guy View Post
Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy
Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.
Your earlier description of booting into Safe Mode sounds like it stalls out during the "Loading Drivers" phase. Is this correct? Can you report back the exact driver shown when it stalls?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

Can you get your hands on an XP MCE SP3 install CD for your exact year's version, OEM-specific if it came preinstalled on the machine, or Retail if you bought the OS separately? This will be needed to try an XP Repair Install if that option appears when you boot in following the steps in blue link. We can help you find one online if necessary to burn to CD, boot into Repair to try bootrec commands first then Repair Install.
My System SpecsSystem Spec
01 Jan 2012   #28
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Quote   Quote: Originally Posted by A Guy View Post
Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy
Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.
Your earlier description of booting into Safe Mode sounds like it stalls out during the "Loading Drivers" phase. Is this correct? Can you report back the exact driver shown when it stalls?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

Can you get your hands on an XP MCE SP3 install CD for your exact year's version, OEM-specific if it came preinstalled on the machine, or Retail if you bought the OS separately? This will be needed to try an XP Repair Install if that option appears when you boot in following the steps in blue link. We can help you find one online if necessary to burn to CD, boot into Repair to try bootrec commands first then Repair Install.
Greg hi.. What I saw in the safe mode was all black white.. nothing blue.. I chose the Windows Media Center .. it was the only choice for me. when I clicked it. a screen filled with from top to bottom with what appeared to be drivers..or maybe something else.. I'm not at all techie.. after this .. with all black background.. only white fonts.
I WAS DEAD IN THE WATER SO TO SPEAK .. EVERYTHING FROZE.
i CAN REBOOT TO MY DESKTOP.. oops caps.. When the icon for malwarebytes appears on the task bar,, near the clock lower right corner of the screen.. it all STOPS.Not one program or anythng will funstion.. even the Start button will work, I have to do a hard shutdown.
I might dig around and locate a XP CD.. that came with this XP.
This pc was made in a factory for HSN ..that's where I brought it .. a total pkg.
I would gladly report to you anything I can.. I can't get any functions to work.. so there's no copy/paste.. no screen shots.
Thank you so much for your reply to this
My System SpecsSystem Spec
01 Jan 2012   #29
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Greg , I can't get to anything on the XP that will function, or can't do a restore , would that NOT cause the problem to be deeper in my pc.. making it almost impossible to remove ??
My System SpecsSystem Spec
01 Jan 2012   #30
derekimo

Microsoft Community Contributor Award Recipient

 
 

Re: Greg's earlier post....

Have you tried this yet LPt?

Quote:
Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?
Attachment 191015

Also the blue he was talking about is this link here if you can find your disc,

Repair Windows XP by Performing a Repair Install (Part 1 of 2)

He should be with you shortly.
My System SpecsSystem Spec
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 Windows XP sp3.. freezing after updating Malwarebytes yesterday




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