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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

01 Jan 2012   #31
LADYPINKtomato1

Windows 8 - 64-bit
 
 
Windows XP sp3.. freezing after updating Malwarebytes yesterday

Ok here's my problem with my Windows XP sp3.

I updated Malwarebytes.. yesterday.. normal for me to do on Saturday.
After rebooting.. everything on my XP froze.. as soon as the malwarebyte icon on the task, bar near the clock, lower right corner of my screen appeared.
Not even the start button will function.. I have to do a hard shutdown using the POWER button.
I did get the pc into safe mode.. I saw 3 items on the screen.. I chose something with networking.. next came .. Windows Media Center..( only choice ) so I used the arrow key to get to it, then my screen filled with white fonts on a black ground.. no other colors.. looked like drivers.. maybe a program I'm not sure.. this is way over my head.
Everything froze.. I had to do a hard shut down..
I can reboot .. no problem.. then get to my desktop.. everything freezes once the M B Icon appears near the clock
This is a huge problem to me.
Any help will be gladly used.
Thanks



My System SpecsSystem Spec
.
01 Jan 2012   #32
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

LPt,
May have told you the wrong thread to post in...
More help will be on the way.
Be nice if you or your girlfriends had the recovery discs for XP
THW
My System SpecsSystem Spec
01 Jan 2012   #33
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Re: Greg's earlier post....

Have you tried this yet LPt?

Quote:
Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?
Attachment 191015

Also the blue he was talking about is this link here if you can find your disc,

Repair Windows XP by Performing a Repair Install (Part 1 of 2)

He should be with you shortly.
Derek hi... thanks for your input to this problem.
I've started a thread in Crashes and Debugging.
I did see that screen when I booted my XP in safe mode.
I do NOT recall seeing the circled item.. It could have been there..
I was frustrated.. so I'm not sure.
TY.
ps .. let's get this off ,this thread plz... it's ruining it for everyone who comes here.
My System SpecsSystem Spec
.

01 Jan 2012   #34
gregrocker

 

Try booting again to the F8 Advanced Boot Options to look for "Last Known Good Config" and choose it.

When you get to Desktop see if you can press Control Alt Delete to open the Task Manager, End Now any Applications that are running, or on Processes tab look for Malwarebytes or any other process hogging CPU to End Process.

If you cannot get control of your Desktop then you may need to run an XP Repair Install
by booting the XP CD. We can help you find the ISO file to burn a new CD, but will need to know the year of the XP Media Center Edition, if it is OEM (came preinstalled) or Retail.
My System SpecsSystem Spec
01 Jan 2012   #35
LADYPINKtomato1

Windows 8 - 64-bit
 
 

I may can find the original disc that came with this Windows XP( desktop pc.).. it's a Media Center..
never used the or registered the Media Center..just the regular pc..
this is an older XP pc.. I've had it quite awhile.
I'm of course using my laptop to post anything now.
Thanks a lot.
My System SpecsSystem Spec
01 Jan 2012   #36
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Greg hi...I think I gave you all the info.. I have about what happend to this pc.. , then I tried booting onto safe mode..that went ok...then froze.. I gave all the info., I have on that also.
Thank you for your help.
My System SpecsSystem Spec
01 Jan 2012   #37
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by The Howling Wolves View Post
LPt,
May have told you the wrong thread to post in...
More help will be on the way.
Be nice if you or your girlfriends had the recovery discs for XP
THW
Dennis .. I might could find the original disc.. No gf's use a pc.. I'm the brave soul.
TY for your help.
My System SpecsSystem Spec
01 Jan 2012   #38
gregrocker

 

Media Center is a version of XP. It would be best to find the CD which came with the computer, or we at least need to know the MCE year and if it is OEM (came preinstalled) or retail. Can you look on the COA sticker affixed to machine to see the exact version listed?

If it doesn't have SP3 we'll likely have to download a MCE {year version} OEM or retail SP3 to burn to CD to try the Repair Install.
My System SpecsSystem Spec
02 Jan 2012   #39
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Media Center is a version of XP. It would be best to find the CD which came with the computer, or we at least need to know the MCE year and if it is OEM (came preinstalled) or retail.

This all came pre-installed on this Gateway PC.. manufactured in Yorktown, 4/14/03,

Gateway Media Center
Serial # 0030028193

Model # (GM )MFAT XPNT YKT

CERTIFICATE OF AUTHENICITY # X08-88373

MICROSOFT WINDOWS XP #

PC arrived at my home : 4-24-2003


Can you look on the COA sticker affixed to machine to see the exact version listed?

See above info.

If it doesn't have SP3 we'll likely have to download a MCE {year version} OEM or retail SP3 to burn to CD to try the Repair Install.


My disk isn't a Sp3
My System SpecsSystem Spec
02 Jan 2012   #40
LADYPINKtomato1

Windows 8 - 64-bit
 
 

I'm frazzled tonite.. off to bed.. thank you for your help.
My System SpecsSystem Spec
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 Windows XP sp3.. freezing after updating Malwarebytes yesterday




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