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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

02 Jan 2012   #51
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

LPT, this will not solve your current situation, but I wanted to relate what I went through.

I looked through your thread, and saw the reference to XP, and MBAM and the trouble your having with your XP OS, and updating MBAM.

On my XP Pro SP3 machine I went to upgrade to the new version today (1.60.0.1800) through the program, and it generated a program crash report. Task manager could not end it because it was not listed.

I then un-installed it, downloaded a fresh copy, re-installed, and it generated the same report.
Researched "Mbam xp crash" Found this: https://forums.malwarebytes.org/inde...owtopic=103207

I finally just removed it, and will wait until MBAM figures it out.


My System SpecsSystem Spec
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02 Jan 2012   #52
gregrocker

 

Interesting coincidence, Anak. LPT seems to be pretty sure Malwarebytes is connected to this hang. We only see good Malwarebytes performance in Win7 but since this is XP it may need to be rooted out.

See if you can kill the Malwarebytes Service in Task Manager Services tab first thing, then kill any running Processes related to MB.

Perhaps one of the Malwarebytes developers here will help with a line command to run from booted XP CD Repair console to kill it's processes altogether if this fails.

Since you refer to it being in your System Tray, do you have the paid Real Time Shield?
My System SpecsSystem Spec
02 Jan 2012   #53
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Anak...I went to MalwaREBYTES FORUM, Registered, I DID NOT GET TO REPORT MY ISSUE,
I did read tons of reports from others, who had all kinds of issues with MB and Zone Alarm..
I'VE ALWAYS .. USED BOTH.
I didn't get the reporting you did, most had the freezing problem, ZoneAlarm seems to have been effected also or it may have been part of the problem.
My System SpecsSystem Spec
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02 Jan 2012   #54
LADYPINKtomato1

Windows 8 - 64-bit
 
 

GREG......this problem is only on Windows XP
My System SpecsSystem Spec
02 Jan 2012   #55
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

LPt,
Anyway you can get into Safe Mode and remove/uninstall MBAM and Zone Alarm then reboot and see what happens?
My System SpecsSystem Spec
02 Jan 2012   #56
LADYPINKtomato1

Windows 8 - 64-bit
 
 

My System SpecsSystem Spec
02 Jan 2012   #57
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Dennis I'm trying my very best to do that.. My moniter keeps not working with all the rebooting..
then I HAVE TO WORK TO GET IT GOING AGAIN... THIS IS SO FRUSTRATING.
My System SpecsSystem Spec
02 Jan 2012   #58
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Would someone here reply to me about the screen shot DFENNIS posted above..
I do NOT have Services on a tab.when I get to that screen.
My System SpecsSystem Spec
02 Jan 2012   #59
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Would someone here reply to me about the screen shot DFENNIS posted above..
I do NOT have Services on a tab.when I get to that screen.

LPt,
It may not be in XP.....The snipshot I took was from my 7 OS Desktop
My System SpecsSystem Spec
02 Jan 2012   #60
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
There's a chance this CD will run a Repair Install for you, LPT. Follow the steps in the link XP Repair Install to see.

If not we'll need to help you find the CD ISO online to burn to disk and run the Repair Install.

Were you able to open the Task Manager before it freezes on the desktop using Control Alt Delete? If so you might be able to get control of the Desktop enough to System Restore or uninstall problem program.
Quote   Quote: Originally Posted by gregrocker View Post
Interesting coincidence, Anak. LPT seems to be pretty sure Malwarebytes is connected to this hang. We only see good Malwarebytes performance in Win7 but since this is XP it may need to be rooted out.

See if you can kill the Malwarebytes Service in Task Manager Services tab first thing, then kill any running Processes related to MB.

Perhaps one of the Malwarebytes developers here will help with a line command to run from booted XP CD Repair console to kill it's processes altogether if this fails.

Since you refer to it being in your System Tray, do you have the paid Real Time Shield?
Quote   Quote: Originally Posted by The Howling Wolves View Post
LPt,
Anyway you can get into Safe Mode and remove/uninstall MBAM and Zone Alarm then reboot and see what happens?
Quote   Quote: Originally Posted by The Howling Wolves View Post
Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
Would someone here reply to me about the screen shot DFENNIS posted above..
I do NOT have Services on a tab.when I get to that screen.

LPt,
It may not be in XP.....The snipshot I took was from my 7 OS Desktop
Then which tab would I use to get that program stopped?
I've had that screen up quite a few times already
My System SpecsSystem Spec
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 Windows XP sp3.. freezing after updating Malwarebytes yesterday




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