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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

31 Dec 2011   #1
LADYPINKtomato1

Windows 8 - 64-bit
 
 
Windows XP sp3.. freezing after updating Malwarebytes yesterday

I'm not sure where to post this.. something has caused a huge mess on my Windows XP..
.it must have been malwarebytes.. upgraded today...
I can't even get to anything on it at all..
I've had to do hard shut downs trying to get back to my desktop to uninstall it.. no luck...
it jumps on my taskbar next to AVAST.. then everything freezes.
Help plz.
I'm using my laptop to post this now.


My System SpecsSystem Spec
.
31 Dec 2011   #2
LADYPINKtomato1

Windows 8 - 64-bit
 
 

I can't do anything on W-XP screen after I rebooted it.. after A VERY HARD SHUT DOWN using the start button.

I already have Chrome on my desktop.. W-XP
I'll try to get it to run after I reboot W-XP again... when that malwarebyte icon appears.. everything stops dead.
My System SpecsSystem Spec
31 Dec 2011   #3
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

LPt

You will probably need to get into Safe Mode and delete the Malwarebytes.

I'm not sure which Key for XP or your PC. It could be F8 but I'm not sure.

I sent Dennis a PM. He recently had to fix his sons HP. So he may remember the exact what, where, whens and keys.
My System SpecsSystem Spec
.

31 Dec 2011   #4
LADYPINKtomato1

Windows 8 - 64-bit
 
 

Mike
How can I delete Malwayerbytes after I get in safe mode ?

I'll go try to get in safe mode on W-XP..by rebooting.
I'll try anything to get something to work again on it.
My System SpecsSystem Spec
31 Dec 2011   #5
LADYPINKtomato1

Windows 8 - 64-bit
 
 

ok ty for helping me....
My System SpecsSystem Spec
31 Dec 2011   #6
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
31 Dec 2011   #7
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

On restart hit (tap repeatedly) F8 or F11 till the reboot has completed.

Usually F8 on HP.

Safe mode only loads basic drivers. So screen resolution will possibly be a bit fuzzy but usable.
You should then be able to go uninstall Malwarebytes.
It should not be running in safe mode causing a problem.

PS. To uninstall> How to change or remove a program in Windows XP

Quote:
How to remove an installed program


To remove a program that is installed on your computer, follow these steps:
  1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
  2. In the Currently installed programs box, click the program that you want to remove, and then click Remove.
  3. If you are prompted to confirm the removal of the program, click Yes.
My System SpecsSystem Spec
31 Dec 2011   #8
LADYPINKtomato1

Windows 8 - 64-bit
 
 

i'm in safe mode which one do I choose I see 3
Safemode
Safemode with networking
Safemode withCommand prompt
My System SpecsSystem Spec
31 Dec 2011   #9
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Quote   Quote: Originally Posted by LADYPINKtomato1 View Post
i'm in safe mode which one do I choose I see 3
Safemode
Safemode with networking
Safemode withCommand prompt
Safemode or Safemode network gives you internet access. Either one.
My System SpecsSystem Spec
31 Dec 2011   #10
LADYPINKtomato1

Windows 8 - 64-bit
 
 

I know how to uninstall programs.. from myh pc.. as the above screen shows
My System SpecsSystem Spec
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 Windows XP sp3.. freezing after updating Malwarebytes yesterday




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