Windows XP sp3.. freezing after updating Malwarebytes yesterday

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  1. Posts : 4,549
    Windows 8 - 64-bit
       #1

    Windows XP sp3.. freezing after updating Malwarebytes yesterday


    I'm not sure where to post this.. something has caused a huge mess on my Windows XP..
    .it must have been malwarebytes.. upgraded today...
    I can't even get to anything on it at all..
    I've had to do hard shut downs trying to get back to my desktop to uninstall it.. no luck...
    it jumps on my taskbar next to AVAST.. then everything freezes.
    Help plz.
    I'm using my laptop to post this now.
      My Computer


  2. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #2

    I can't do anything on W-XP screen after I rebooted it.. after A VERY HARD SHUT DOWN using the start button.

    I already have Chrome on my desktop.. W-XP
    I'll try to get it to run after I reboot W-XP again... when that malwarebyte icon appears.. everything stops dead.
      My Computer


  3. Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       #3

    LPt

    You will probably need to get into Safe Mode and delete the Malwarebytes.

    I'm not sure which Key for XP or your PC. It could be F8 but I'm not sure.

    I sent Dennis a PM. He recently had to fix his sons HP. So he may remember the exact what, where, whens and keys.
      My Computer


  4. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #4

    Mike
    How can I delete Malwayerbytes after I get in safe mode ?

    I'll go try to get in safe mode on W-XP..by rebooting.
    I'll try anything to get something to work again on it.
      My Computer


  5. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #5

    ok ty for helping me....
      My Computer


  6. Posts : 9,537
    Windows 7 Home Premium 64bit
       #6
      My Computer


  7. Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       #7

    On restart hit (tap repeatedly) F8 or F11 till the reboot has completed.

    Usually F8 on HP.

    Safe mode only loads basic drivers. So screen resolution will possibly be a bit fuzzy but usable.
    You should then be able to go uninstall Malwarebytes.
    It should not be running in safe mode causing a problem.

    PS. To uninstall> How to change or remove a program in Windows XP

    How to remove an installed program


    To remove a program that is installed on your computer, follow these steps:
    1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
    2. In the Currently installed programs box, click the program that you want to remove, and then click Remove.
    3. If you are prompted to confirm the removal of the program, click Yes.
      My Computer


  8. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #8

    i'm in safe mode which one do I choose I see 3
    Safemode
    Safemode with networking
    Safemode withCommand prompt
      My Computer


  9. Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       #9

    LADYPINKtomato1 said:
    i'm in safe mode which one do I choose I see 3
    Safemode
    Safemode with networking
    Safemode withCommand prompt
    Safemode or Safemode network gives you internet access. Either one.
      My Computer


  10. Posts : 4,549
    Windows 8 - 64-bit
    Thread Starter
       #10

    I know how to uninstall programs.. from myh pc.. as the above screen shows
      My Computer


 
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