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Windows 7: BSOD while running integrated graphics and playing a video


01 Jan 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD while running integrated graphics and playing a video

Hi, this is my first post so sorry if I've made a few mistakes with my presentation. I am running a first gen Alienware M11x netbook:


Processor: SU7300
Ram: 4 GB
Graphics: integrated and GT 335m

OS: Windows 7 home premium 64 bit

Last night, for the first time since I performed a driver update for the graphics card, I switched to integrated graphics to watch a video (mp4) while I had it unplugged. Upon running the video I got the BSOD with the information below:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105


Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800410EDBC
BCP3: FFFFF88008CD2CF0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\123111-18673-01.dmp
C:\Users\Sean\AppData\Local\Temp\WER-40295-0.sysdata.xml

I tried it again to make sure it would still happen (it did, not a great idea) and tried with the discrete card active which let it run. I also noticed the laptop having some minor issues in other places as well. If you have any suggestions as to a fix it'd be greatly appreciated.

My System SpecsSystem Spec
.

01 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\followssean\Windows_NT6_BSOD_jcgriff2\123111-18205-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`0328e670 Debug session time: Sat Dec 31 18:22:08.038 2011 (UTC - 7:00) System Uptime: 0 days 1:04:49.067 Loading Kernel Symbols ............................................................... ................................................................ ......................... Loading User Symbols Loading unloaded module list ......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88004ad8dbc, fffff88002b67cf0, 0} Probably caused by : igdkmd64.sys ( igdkmd64+39dbc ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88004ad8dbc, Address of the instruction which caused the bugcheck Arg3: fffff88002b67cf0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: igdkmd64+39dbc fffff880`04ad8dbc 4d8b4058 mov r8,qword ptr [r8+58h] CONTEXT: fffff88002b67cf0 -- (.cxr 0xfffff88002b67cf0) rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80082afb31 rdx=fffff88002b68b01 rsi=0000000000000000 rdi=fffff88002b68754 rip=fffff88004ad8dbc rsp=fffff88002b686d0 rbp=fffffa80084b9c00 r8=0000000000000000 r9=fffff88002b68760 r10=fffff880009ea180 r11=fffffa8008322b60 r12=fffffa80084b9ab0 r13=fffff8a001c65540 r14=fffffa8007f37860 r15=0000000000000010 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 igdkmd64+0x39dbc: fffff880`04ad8dbc 4d8b4058 mov r8,qword ptr [r8+58h] ds:002b:00000000`00000058=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: mpc-hc64.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88004ad8dbc STACK_TEXT: fffff880`02b686d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x39dbc FOLLOWUP_IP: igdkmd64+39dbc fffff880`04ad8dbc 4d8b4058 mov r8,qword ptr [r8+58h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: igdkmd64+39dbc FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdkmd64 IMAGE_NAME: igdkmd64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4af4abb7 STACK_COMMAND: .cxr 0xfffff88002b67cf0 ; kb FAILURE_BUCKET_ID: X64_0x3B_igdkmd64+39dbc BUCKET_ID: X64_0x3B_igdkmd64+39dbc Followup: MachineOwner ---------
  2. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\followssean\Windows_NT6_BSOD_jcgriff2\123111-18673-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`0305a000 PsLoadedModuleList = 0xfffff800`0329f670 Debug session time: Sat Dec 31 18:24:28.619 2011 (UTC - 7:00) System Uptime: 0 days 0:01:50.647 Loading Kernel Symbols ............................................................... ................................................................ ............................ Loading User Symbols Loading unloaded module list ... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff8800410edbc, fffff88008cd2cf0, 0} Probably caused by : igdkmd64.sys ( igdkmd64+39dbc ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8800410edbc, Address of the instruction which caused the bugcheck Arg3: fffff88008cd2cf0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: igdkmd64+39dbc fffff880`0410edbc 4d8b4058 mov r8,qword ptr [r8+58h] CONTEXT: fffff88008cd2cf0 -- (.cxr 0xfffff88008cd2cf0) rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000b54 rdx=fffff88008cd3b01 rsi=0000000000000000 rdi=fffff88008cd3754 rip=fffff8800410edbc rsp=fffff88008cd36d0 rbp=fffffa8006f4ac00 r8=0000000000000000 r9=fffff88008cd3760 r10=fffff8000305a000 r11=fffffa8007a26b60 r12=fffffa8006f4aab0 r13=fffff8a008518c30 r14=fffffa8007c3ec50 r15=0000000000000010 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 igdkmd64+0x39dbc: fffff880`0410edbc 4d8b4058 mov r8,qword ptr [r8+58h] ds:002b:00000000`00000058=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: mpc-hc64.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8800410edbc STACK_TEXT: fffff880`08cd36d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x39dbc FOLLOWUP_IP: igdkmd64+39dbc fffff880`0410edbc 4d8b4058 mov r8,qword ptr [r8+58h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: igdkmd64+39dbc FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdkmd64 IMAGE_NAME: igdkmd64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4af4abb7 STACK_COMMAND: .cxr 0xfffff88008cd2cf0 ; kb FAILURE_BUCKET_ID: X64_0x3B_igdkmd64+39dbc BUCKET_ID: X64_0x3B_igdkmd64+39dbc Followup: MachineOwner ---------
Try updating the all Intel drivers via Intel. Intel® Driver Update Utility Update any chipset drivers listed, as well.
My System SpecsSystem Spec
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 BSOD while running integrated graphics and playing a video




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