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Windows 7: Random BSODs while playing, watching movies, doing nothing...

02 Jan 2012   #1
JayEm187

Windows 7 Ultimate x64
 
 
Random BSODs while playing, watching movies, doing nothing...

I'm getting BSODs for months-years already. I reinstalled my OS, but didn't help. Sometimes they occure while playing and sometimes while watching a movie... They're just random.
The game Dawn of War II (and some other games on Steam, retail games without Steam crashed too though) on the other hand crash every time after 10-30minutes of gameplay, resulting to a BSOD or crash to desktop.

System Specs:
- Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
- I reinstalled it a year or two ago and never after since, because the BSODs kept coming up after reinstalling it the first time.
- I don't know how old my system hardware is exactly, because I updated it over months and years I guess. Anyway, it shouldn't be older than 3years... I had the BSOD problem right at the beginning anyway.

PS: My attachment doesn't include the HTML-file, becaus the "R&P Monitor" keeps showing up the "The wait for the report generation tool to finish has timed out." error... I tried the workaround in the Services tab, but it didn't help. I hope it's still enough provided data to find a solution.

Attachment 191070


My System SpecsSystem Spec
.
03 Jan 2012   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by JayEm187 View Post
I'm getting BSODs for months-years already. I reinstalled my OS, but didn't help. Sometimes they occure while playing and sometimes while watching a movie... They're just random.
The game Dawn of War II (and some other games on Steam, retail games without Steam crashed too though) on the other hand crash every time after 10-30minutes of gameplay, resulting to a BSOD or crash to desktop.

System Specs:
- Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
- I reinstalled it a year or two ago and never after since, because the BSODs kept coming up after reinstalling it the first time.
- I don't know how old my system hardware is exactly, because I updated it over months and years I guess. Anyway, it shouldn't be older than 3years... I had the BSOD problem right at the beginning anyway.

PS: My attachment doesn't include the HTML-file, becaus the "R&P Monitor" keeps showing up the "The wait for the report generation tool to finish has timed out." error... I tried the workaround in the Services tab, but it didn't help. I hope it's still enough provided data to find a solution.

Attachment 191070
Hello and Welcome!

Seems like the dump file is pointing to AVGIDSFilter.Sys i.e. your AVG please remove it and replace it with Microsoft Security Essentials. Make sure you use the Cleanup tool and remove the left over files of AVG. If your Overclock please revert it back check the Motherboard manual and revert the BIOS to stock settings.

If that didn't resolve the problem then run Hardware Diagnostic to make sure all the Hardware components are intact.

Update the following Driver:

Code:
Alpham164.sys - Ideazon ZBoard downloads - SteelSeries.

Bugcheck:

Code:
NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88007a65098
Arg3: fffff88007a648f0
Arg4: fffff80002ec8528

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88007a65098 -- (.exr 0xfffff88007a65098)
ExceptionAddress: fffff80002ec8528 (nt!RtlAreBitsSet+0x0000000000000078)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88007a648f0 -- (.cxr 0xfffff88007a648f0)
rax=00000000000002d4 rbx=0000000000000006 rcx=fffff88007a65370
rdx=8000000000000fa5 rsi=0000000000000000 rdi=0000000000308000
rip=fffff80002ec8528 rsp=fffff88007a652d8 rbp=fffffa8004714ce0
 r8=0000000000000fab  r9=0000000000000004 r10=0000000000000fa5
r11=fffff80002e58000 r12=fffff88007a65410 r13=0000000000000001
r14=fffffa8003d7c180 r15=000000000030fd2c
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!RtlAreBitsSet+0x78:
fffff800`02ec8528 0fb602          movzx   eax,byte ptr [rdx] ds:002b:80000000`00000fa5=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003107100
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs!NtfsFreeBitmapRun+127
fffff880`01498b57 403ac6          cmp     al,sil

FAULTING_IP: 
nt!RtlAreBitsSet+78
fffff800`02ec8528 0fb602          movzx   eax,byte ptr [rdx]

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff88001498b57 to fffff80002ec8528

STACK_TEXT:  
fffff880`07a652d8 fffff880`01498b57 : 00000000`00000033 fffffa80`04714ce0 00000000`00061000 fffff800`02ec01db : nt!RtlAreBitsSet+0x78
fffff880`07a652e0 fffff880`01499730 : fffffa80`04714ce0 00000000`00000000 fffffa80`04714ce0 fffff880`07a653f8 : Ntfs!NtfsFreeBitmapRun+0x127
fffff880`07a653b0 fffff880`01499d56 : fffffa80`04714ce0 fffffa80`03d7c180 fffff8a0`0c6c5140 fffffa80`04714ce0 : Ntfs!NtfsDeallocateClusters+0x310
fffff880`07a654a0 fffff880`01499340 : fffffa80`04714ce0 fffff8a0`0c6c5140 00000000`000210c5 00000000`00000000 : Ntfs!NtfsDeleteAllocationInternal+0x86
fffff880`07a65610 fffff880`01486dc7 : fffffa80`04714ce0 fffffa80`02aad360 00000000`00000001 00000000`00000942 : Ntfs!NtfsDeleteAllocation+0x290
fffff880`07a656f0 fffff880`014a48e9 : fffffa80`04714ce0 fffff880`07a659a0 fffffa80`02c4e010 fffff880`01281f01 : Ntfs!NtfsSetAllocationInfo+0x3d7
fffff880`07a65800 fffff880`01416574 : fffffa80`04714ce0 fffffa80`02c4e010 fffff880`07a65901 fffff880`07a65900 : Ntfs!NtfsCommonSetInformation+0x5d9
fffff880`07a658e0 fffff880`0127dbcf : fffff880`07a65a10 fffffa80`02c4e010 fffffa80`04714ce0 fffff880`07a65908 : Ntfs!NtfsFsdSetInformation+0x11c
fffff880`07a65960 fffff880`0127c6df : fffffa80`03b1cce0 fffffa80`04a58060 fffffa80`03b1cc00 fffffa80`02c4e010 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`07a659f0 fffff880`048ba5b4 : fffffa80`02c4e010 fffffa80`02c4e010 fffffa80`02aad3b0 fffffa80`02c4e3f8 : fltmgr!FltpDispatch+0xcf
fffff880`07a65a50 fffffa80`02c4e010 : fffffa80`02c4e010 fffffa80`02aad3b0 fffffa80`02c4e3f8 00000000`0f31e430 : AVGIDSFilter+0x35b4
fffff880`07a65a58 fffffa80`02c4e010 : fffffa80`02aad3b0 fffffa80`02c4e3f8 00000000`0f31e430 00000000`00000013 : 0xfffffa80`02c4e010
fffff880`07a65a60 fffffa80`02aad3b0 : fffffa80`02c4e3f8 00000000`0f31e430 00000000`00000013 00000000`00000000 : 0xfffffa80`02c4e010
fffff880`07a65a68 fffffa80`02c4e3f8 : 00000000`0f31e430 00000000`00000013 00000000`00000000 fffff800`031b63d2 : 0xfffffa80`02aad3b0
fffff880`07a65a70 00000000`0f31e430 : 00000000`00000013 00000000`00000000 fffff800`031b63d2 00000000`00000008 : 0xfffffa80`02c4e3f8
fffff880`07a65a78 00000000`00000013 : 00000000`00000000 fffff800`031b63d2 00000000`00000008 fffffa80`02c4e010 : 0xf31e430
fffff880`07a65a80 00000000`00000000 : fffff800`031b63d2 00000000`00000008 fffffa80`02c4e010 fffffa80`02c4e010 : 0x13


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  Ntfs!NtfsFreeBitmapRun+127

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

STACK_COMMAND:  .cxr 0xfffff88007a648f0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFreeBitmapRun+127

BUCKET_ID:  X64_0x24_Ntfs!NtfsFreeBitmapRun+127
My System SpecsSystem Spec
07 Jan 2012   #3
JayEm187

Windows 7 Ultimate x64
 
 

First of all, thanks for the quick answer!

I deinstalled AVG months ago already (replaced it with Avira) and just used a registry cleaner to remove old entries of AVG. I could not find the mentioned file (AVGIDSFilter.Sys) though. The search engine of Windows 7 could not find it either. Do you know the direct path or another way to find it, or do you think the registry cleaner (I used Free Windows Cleanup Tool) did the job already. It showed up some AVG entries and removed them.

I updated my Zboard drivers too. Thanks for the tip!

I am going to reinstall Dawn of War II now, to test if it is still crashing...

EDIT:
- Looks like it worked. I did play some missions and ran the in-game Performance Test a few times on the highest settings. No crashes so far. I'll mark the thread as solved when my system runs smoothly for a week. Thank you so much...so far!
- I attached the recent dumpfiles just in case.

Attachment 192064
My System SpecsSystem Spec
.

10 Jan 2012   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by JayEm187 View Post
First of all, thanks for the quick answer!

I deinstalled AVG months ago already (replaced it with Avira) and just used a registry cleaner to remove old entries of AVG. I could not find the mentioned file (AVGIDSFilter.Sys) though. The search engine of Windows 7 could not find it either. Do you know the direct path or another way to find it, or do you think the registry cleaner (I used Free Windows Cleanup Tool) did the job already. It showed up some AVG entries and removed them.

I updated my Zboard drivers too. Thanks for the tip!

I am going to reinstall Dawn of War II now, to test if it is still crashing...

EDIT:
- Looks like it worked. I did play some missions and ran the in-game Performance Test a few times on the highest settings. No crashes so far. I'll mark the thread as solved when my system runs smoothly for a week. Thank you so much...so far!
- I attached the recent dumpfiles just in case.

Attachment 192064
Your Welcome! Report back for further issues
My System SpecsSystem Spec
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