Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - BCcode d1, system health report and NT6_BSOD files attached

02 Jan 2012   #1
skarber

Windows 7 Professional 64 bit
 
 
BSOD - BCcode d1, system health report and NT6_BSOD files attached

My HP Pavilion dv7 is a little over a year old. Original OS was OES, but I had to reinstall it a few months ago and it was fine for a while. Now BSoD is back again, almost daily. Complete computer info was provided when I registered for this forum, but I'd be happy to provide it again.

Zipped NT6 and System Health check files are attached.

Here is the BSOD info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 000000000000001C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88001A9F87E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Here is the info from the Event Viewer on the Critical Event that occurred today.

System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2012-01-02T17:08:29.392015700Z



EventRecordID 3471423


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer Shelley-HP

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 209

BugcheckParameter1 0x1c

BugcheckParameter2 0x2

BugcheckParameter3 0x1

BugcheckParameter4 0xfffff88001a9f87e

SleepInProgress false

PowerButtonTimestamp 0

Any help you could provide would be greatly appreciated.
Thanks,
Shelley


My System SpecsSystem Spec
.

02 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Crashes Related to KmxAMRT.sys Antivirus File System Filter Driver for XP/2003 from Computer Associates. For XP/2003 NOT for win 7. Needs to be removed and replaced at least to test.

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
02 Jan 2012   #3
skarber

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Crashes Related to KmxAMRT.sys Antivirus File System Filter Driver for XP/2003 from Computer Associates. For XP/2003 NOT for win 7. Needs to be removed and replaced at least to test. Microsoft Security Essentials - Free Antivirus for Windows
Computer Associates says the package is compatible with Windows 7 Professional 64-bit, which is what I have. I've had the CA package since day 1 without a previous problem. Why would this problem start to occur recently? Do you suggest I uninstall the entire program and reinstall it? or ?
My System SpecsSystem Spec
.


02 Jan 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skarber View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Crashes Related to KmxAMRT.sys Antivirus File System Filter Driver for XP/2003 from Computer Associates. For XP/2003 NOT for win 7. Needs to be removed and replaced at least to test. Microsoft Security Essentials - Free Antivirus for Windows
Computer Associates says the package is compatible with Windows 7 Professional 64-bit, which is what I have. I've had the CA package since day 1 without a previous problem. Why would this problem start to occur recently? Do you suggest I uninstall the entire program and reinstall it? or ?
If CA says it is compatible it probably is (I do wonder about the files description though).

Anyway. It isnt one of the most frequently seen malware apps but in this particular case it is a direct connection.

BSOD's are Always a combination of events so it may have been fine untill the last thing you installed made the interaction unstable.

I would un-install it completely to test as often just disabling it does not turn it off.

You can always re-install it (if you like) when the problem is solved.
My System SpecsSystem Spec
02 Jan 2012   #5
skarber

Windows 7 Professional 64 bit
 
 

Thank you zigzag3143. I've completely uninstalled CA, and loaded Microsoft Security Essentials. I'll watch for a week or so. If the BSoD problem does not reoccur, I will come back and report the problem as solved. Thanks again!
My System SpecsSystem Spec
02 Jan 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skarber View Post
Thank you zigzag3143. I've completely uninstalled CA, and loaded Microsoft Security Essentials. I'll watch for a week or so. If the BSoD problem does not reoccur, I will come back and report the problem as solved. Thanks again!
Fingers crossed, good luck.
My System SpecsSystem Spec
09 Jan 2012   #7
skarber

Windows 7 Professional 64 bit
 
 
Problem solved - thank you ZigZag3143!

A week later and no problem since uninstalling CA. Your help was great!

Thanks again,
Shelley

Quote   Quote: Originally Posted by skarber View Post
Thank you zigzag3143. I've completely uninstalled CA, and loaded Microsoft Security Essentials. I'll watch for a week or so. If the BSoD problem does not reoccur, I will come back and report the problem as solved. Thanks again!
My System SpecsSystem Spec
Reply

 BSOD - BCcode d1, system health report and NT6_BSOD files attached




Thread Tools





Similar help and support threads
Thread Forum
eh System health report?
im trying to post my BSOD problem and when i reading the instruction i got stuck at instruction number 3... it says 3. Run a System Health Report - START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension) but i don't see view or...
Performance & Maintenance
BSOD Error and Issues with System Health Report
I am having periodic BSODs all of a sudden. I have attempted to debug the problem and have downloaded new MB and Video Card Drivers but all that seems to have changed is some info in the dump file. Second issue is in gathering the information to post here. I am experiencing problems with...
BSOD Help and Support
System Health Report
Hi, Any ideas as to what this notification means and what could be done to rectify matters:--- "Missing Events in Event Log.....19% (3,985) missing "
Performance & Maintenance
Random BSOD... Help please (BSOD dump & system health report attached)
Hello. I am experiencing some random BSODs. It happens no matter what program is running. It could be in a game, surfing the internet, or listening to music. It is very random. Happens about once every two days on average. Some days are worse. I have tried running driver verifier, but it would...
BSOD Help and Support
System Health Report
In November I cleanly installed Win7 Ultimate on my machine and all has been great but for the fact that I am not able to generate a system health report anymore. I get the attached error. I cannot understand this as all the other monitoring aspects work fine: I can monitor power usage, defrag, etc...
Performance & Maintenance
System health report
I generated a system health report and notice in the basic system checks in the hardware device and driver check the result is failed. I have updated my bios to the latest and installed all of the drivers available from hp for my system for windows 7 64 bit. Anything I should be concerned about?...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App