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Windows 7: BSOD After sleep, randomly while watching video

02 Jan 2012   #1
jbuc

Windows 7
 
 
BSOD After sleep, randomly while watching video

I'm not very computer literate. While watching video on my computer, I occasionally get a BSOD restart. Also, if I close my laptop without shutting down, it will turn off and when I turn it back on I get a Windows error recovery message about BlueScreen.


My System SpecsSystem Spec
.
03 Jan 2012   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi.


Update all these old software\drivers,


Starting from NETw5s64.sys your Intel 5100 wifi http://downloadcenter.intel.com/Default.aspx


Old drivers list,
Code:
iirsp.sys        fffff880`010bb000    fffff880`010cc000    0x00011000    0x439f418a    13-Dec-05 11:47:54 μμ                        
nfrd960.sys        fffff880`01733000    fffff880`01743000    0x00010000    0x4485ef94    06-Jun-06 11:11:48 μμ                        
adpu320.sys        fffff880`0115c000    fffff880`0118b000    0x0002f000    0x45e4c6ff    28-Feb-07 2:04:15 πμ                        
adpahci.sys        fffff880`0139d000    fffff880`013f3000    0x00056000    0x46377921    01-May-07 7:30:09 μμ                        
arc.sys        fffff880`01000000    fffff880`01019000    0x00019000    0x4656035b    24-May-07 11:27:55 μμ                        
SiSRaid2.sys        fffff880`019df000    fffff880`019ed000    0x0000e000    0x48da86c4    24-Sep-08 8:28:20 μμ                        
sisraid4.sys        fffff880`01800000    fffff880`01818000    0x00018000    0x48e3f1f4    01-Oct-08 11:56:04 μμ                        
adp94xx.sys        fffff880`01322000    fffff880`0139d000    0x0007b000    0x4939bf42    06-Dec-08 1:54:42 πμ                        
lsi_fc.sys        fffff880`01632000    fffff880`01651000    0x0001f000    0x493ef531    10-Dec-08 12:46:09 πμ                        
arcsas.sys        fffff880`01019000    fffff880`01034000    0x0001b000    0x496e3ca9    14-Jan-09 9:27:37 μμ                        
ql2300.sys        fffff880`0183b000    fffff880`019df000    0x001a4000    0x4978fba2    23-Jan-09 1:05:06 πμ                        
vsmraid.sys        fffff880`017cd000    fffff880`017f7000    0x0002a000    0x4983a701    31-Jan-09 3:18:57 πμ                        
elxstor.sys        fffff880`01034000    fffff880`010bb000    0x00087000    0x4988ca9b    04-Feb-09 12:52:11 πμ                        
stexstor.sys        fffff880`01818000    fffff880`01822000    0x0000a000    0x499b4248    18-Feb-09 1:03:36 πμ                        
amdsbs.sys        fffff880`011a9000    fffff880`011f0000    0x00047000    0x49c3e213    20-Mar-09 8:36:03 μμ                        
lsi_scsi.sys        fffff880`01664000    fffff880`01683000    0x0001f000    0x49e7ad9e    17-Apr-09 12:13:50 πμ                        
HpqKbFiltr.sys        fffff880`06000000    fffff880`0600c000    0x0000c000    0x49f85aae    29-Apr-09 3:48:30 μμ
How to find and update drivers? Read here Update Drivers.


Finish
and post back.
My System SpecsSystem Spec
05 Jan 2012   #3
jbuc

Windows 7
 
 

I'm having a little trouble with this task. I have an HP pavillion with windows 7, 64 bit. How do I tell if the driver I find in the search is right for my computer?
My System SpecsSystem Spec
.

05 Jan 2012   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

I believe you pc have a software\driver updater program.

Check in Start\All Programs.

You can also run the hp auto updater HP Support & Drivers | United States
My System SpecsSystem Spec
05 Jan 2012   #5
jbuc

Windows 7
 
 

I've tried Windows Update and HP update, they both say that everything is up to date, but I'm still getting BSOD occasionally. Any Suggestions? Would you recommend any other programs?
My System SpecsSystem Spec
06 Jan 2012   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by jbuc View Post
I've tried Windows Update and HP update, they both say that everything is up to date, but I'm still getting BSOD occasionally. Any Suggestions? Would you recommend any other programs?
Attach a newer .zip file, we need newer dump files.
My System SpecsSystem Spec
06 Jan 2012   #7
jbuc

Windows 7
 
 

Here is the new file
My System SpecsSystem Spec
08 Jan 2012   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your Intel WiFi driver(NETw5s64.sys) is still the cause, install an older version if possible
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004210021, Memory contents of the pool block
Arg4: fffffa8003c88e00, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa8003c88e00 

FREED_POOL_TAG:  W3Rx

BUGCHECK_STR:  0xc2_7_W3Rx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003002be9 to fffff80002ed4c40

STACK_TEXT:  
fffff880`084b6ef8 fffff800`03002be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04210021 : nt!KeBugCheckEx
fffff880`084b6f00 fffff880`01eed382 : fffffa80`0402cfb0 fffff880`060b0992 00000000`00000200 fffffa80`03c88e20 : nt!ExDeferredFreePool+0x1201
fffff880`084b6fb0 fffff880`06292e65 : fffff880`06292da0 fffffa80`064fbda0 fffffa80`0402cfe0 fffff880`060ac6cf : ndis!NdisFreeNetBufferList+0x112
fffff880`084b6fe0 fffff880`06292da0 : fffffa80`064fbda0 fffffa80`0402cfe0 fffff880`060ac6cf 00000000`00000010 : NETw5s64+0x1f7e65
fffff880`084b6fe8 fffffa80`064fbda0 : fffffa80`0402cfe0 fffff880`060ac6cf 00000000`00000010 00000000`00000246 : NETw5s64+0x1f7da0
fffff880`084b6ff0 fffffa80`0402cfe0 : fffff880`060ac6cf 00000000`00000010 00000000`00000246 fffffa80`064fbda0 : 0xfffffa80`064fbda0
fffff880`084b6ff8 fffff880`060ac6cf : 00000000`00000010 00000000`00000246 fffffa80`064fbda0 fffff880`060ac88d : 0xfffffa80`0402cfe0
fffff880`084b7000 00000000`00000010 : 00000000`00000246 fffffa80`064fbda0 fffff880`060ac88d fffff880`067c6740 : NETw5s64+0x116cf
fffff880`084b7008 00000000`00000246 : fffffa80`064fbda0 fffff880`060ac88d fffff880`067c6740 00000000`00000000 : 0x10
fffff880`084b7010 fffffa80`064fbda0 : fffff880`060ac88d fffff880`067c6740 00000000`00000000 fffffa80`05d75c10 : 0x246
fffff880`084b7018 fffff880`060ac88d : fffff880`067c6740 00000000`00000000 fffffa80`05d75c10 fffff880`060ad493 : 0xfffffa80`064fbda0
fffff880`084b7020 fffff880`067c6740 : 00000000`00000000 fffffa80`05d75c10 fffff880`060ad493 fffffa80`03f4d0a0 : NETw5s64+0x1188d
fffff880`084b7028 00000000`00000000 : fffffa80`05d75c10 fffff880`060ad493 fffffa80`03f4d0a0 00000000`000000f3 : NETw5s64+0x72b740


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+1f7e65
fffff880`06292e65 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETw5s64+1f7e65

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b4df6b9

FAILURE_BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f7e65

BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f7e65

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Jan 2012   #9
jbuc

Windows 7
 
 

To install an older driver version, can I go into the device manager, expand network adapters, click properties on my wifi device, and then select to "roll back driver?" Or is there a better way to do this? I just don't want to try to fix the problem and then cause a bigger problem.
My System SpecsSystem Spec
09 Jan 2012   #10
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by jbuc View Post
To install an older driver version, can I go into the device manager, expand network adapters, click properties on my wifi device, and then select to "roll back driver?" Or is there a better way to do this? I just don't want to try to fix the problem and then cause a bigger problem.
You can try this but I'll recommend downloading an older version.
My System SpecsSystem Spec
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