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Windows 7: BSOD when connecting using USB modem HSM56 Smartlink Model SL-FU05


03 Jan 2012   #1

Windows 7 Ultimate 32bit
 
 
BSOD when connecting using USB modem HSM56 Smartlink Model SL-FU05

Greetings!
I'm having a problem with a computer getting on dial-up internet via a USB modem.

To begin with, this is my GRANDMOTHER's computer which sits at her house with NO INTERNET. I have however gathered as much information as possible from the computer while I was there.

The problem:
The computer gets a BSOD as soon as the USB modem tries to connect. The computer also gets BSOD if you pull out the USB cable from the modem while the computer is on. Nothing bad happens if you restart without the modem and then plug it in, only unplugging it causes BSOD (along with trying to connect to internet). The modem is a HSM56 Smartlink Model SL-FU05.

What I've done so far:
Updated video card driver, updated modem driver, deleted modem software & driver and reinstalled, uninstalled antivirus (Avira AntiVir), and of course restarted multiple times. Windows is otherwise in default configuration.

Physical Limitations:
The computer only has one PCI slot and no other internal motherboard connections (pci-e, agp, etc). The single PCI slot is occupied by a video card. The motherboard does not have a built in modem, but it does have an ethernet jack.

More Detailed Information (via sticky post):
This version of Windows 7 . . .
- is x86 (32-bit) Ultimate
- is the second installation, first was WinXP Pro
- is an OEM version that was purchased separately [GLC-00182-pmr]

- The hardware is approximately 6 months old, I built the whole thing myself
- The OS is approximately 1 month old

Attached in this post should be two things:
*One is a copy/paste of the dump information into a text file and
*one is the output of CPU-Z CPUID which details the specs of the system.

I have not tried any other modems (and do not have any other modems) and PCI is not available without removing the video card. I've wondered if there is such a thing as a standalone modem that accepts RJ45 on the computer side and uses RJ11 for the signal side. I haven't been able to find one but don't know what such a thing would be called either.
It would be better to find out why the BSOD pops up though, the modem appears to work fine. Even though it hangs after BSOD, it still makes the usual modem noises, just a solid buzz instead of the complete cycle of tones though. BSOD happens almost the instant the modem makes noise trying to connect.

I tried to include as much info as possible. I hope its enough to go on without having to run back and forth, my grandmother's house is a sizable distance from my house. If any more info is needed please let me know, I'll try to gather information as quickly as possible.


My System SpecsSystem Spec
.

03 Jan 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by DOS989 View Post
Greetings!
I'm having a problem with a computer getting on dial-up internet via a USB modem.

To begin with, this is my GRANDMOTHER's computer which sits at her house with NO INTERNET. I have however gathered as much information as possible from the computer while I was there.

The problem:
The computer gets a BSOD as soon as the USB modem tries to connect. The computer also gets BSOD if you pull out the USB cable from the modem while the computer is on. Nothing bad happens if you restart without the modem and then plug it in, only unplugging it causes BSOD (along with trying to connect to internet). The modem is a HSM56 Smartlink Model SL-FU05.

What I've done so far:
Updated video card driver, updated modem driver, deleted modem software & driver and reinstalled, uninstalled antivirus (Avira AntiVir), and of course restarted multiple times. Windows is otherwise in default configuration.

Physical Limitations:
The computer only has one PCI slot and no other internal motherboard connections (pci-e, agp, etc). The single PCI slot is occupied by a video card. The motherboard does not have a built in modem, but it does have an ethernet jack.

More Detailed Information (via sticky post):
This version of Windows 7 . . .
- is x86 (32-bit) Ultimate
- is the second installation, first was WinXP Pro
- is an OEM version that was purchased separately [GLC-00182-pmr]

- The hardware is approximately 6 months old, I built the whole thing myself
- The OS is approximately 1 month old

Attached in this post should be two things:
*One is a copy/paste of the dump information into a text file and
*one is the output of CPU-Z CPUID which details the specs of the system.

I have not tried any other modems (and do not have any other modems) and PCI is not available without removing the video card. I've wondered if there is such a thing as a standalone modem that accepts RJ45 on the computer side and uses RJ11 for the signal side. I haven't been able to find one but don't know what such a thing would be called either.
It would be better to find out why the BSOD pops up though, the modem appears to work fine. Even though it hangs after BSOD, it still makes the usual modem noises, just a solid buzz instead of the complete cycle of tones though. BSOD happens almost the instant the modem makes noise trying to connect.

I tried to include as much info as possible. I hope its enough to go on without having to run back and forth, my grandmother's house is a sizable distance from my house. If any more info is needed please let me know, I'll try to gather information as quickly as possible.
Hello and Welcome!

Without Dump files it's hard to troubleshoot. Follow this Blue Screen of Death (BSOD) Posting Instructions and post us the files.

According to your description it could be either bad USB Modem drivers or device itself might be damaged. My suggestions would be to try to reinstall the drivers and see if it works. If not try with a different modem.

Hope this helps!
My System SpecsSystem Spec
07 Jan 2012   #3

Windows 7 Ultimate 32bit
 
 

Okay, attached should be the zip. Thank you.
My System SpecsSystem Spec
.


10 Jan 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there!

The BSOD caused by slnt7554.sys belongs to Smart Link Soft Modem. Seems like there are bunch of drivers which has to be updated immediately. Check this article How to Update Drivers on Windows 7 | Captain Debugger

Update the following Drivers:

Code:
RecAgent.sys Tue Mar 22 20:05:22 2005  
slnt7554.sys Tue Mar 22 20:05:34 2005
Mtlmnt5.sys  Tue Mar 22 20:05:17 2005
000.fcl      Fri Oct 05 08:15:19 2007
CLBUDF.SYS   Mon Jun 04 15:37:28 2007
CLBStor.SYS  Mon Jun 04 15:40:54 2007
Bugcheck:

Code:
TIMER_OR_DPC_INVALID (c7)
Kernel timer or DPC used incorrectly.
Arguments:
Arg1: 00000003, Incorrect processor number for DPC.
Arg2: 84444c64, Address of the DPC object.
Arg3: 00000200, Processor number.
Arg4: 00000002, Number of processors in the system.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for slnt7554.sys
*** ERROR: Module load completed but symbols could not be loaded for slnt7554.sys

INVALID_DPC_FOUND: ffffffff92091eb0

FAULTING_IP: 
slnt7554+3eb0
92091eb0 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xC7

PROCESS_NAME:  System

CURRENT_IRQL:  1f

LAST_CONTROL_TRANSFER:  from 8286dc15 to 828dcd10

STACK_TEXT:  
82926b1c 8286dc15 000000c7 00000003 84444c64 nt!KeBugCheckEx+0x1e
82926b60 9209e407 84444c64 00000002 00000000 nt!KeInsertQueueDpc+0x6c
WARNING: Stack unwind information not available. Following frames may be wrong.
82926b80 9209e0cf 85cd6b48 82926bd0 82868b33 slnt7554+0x10407
82926b8c 82868b33 00000000 85cd6b48 84444cdc slnt7554+0x100cf
82926bd0 88d40868 82840334 85d66008 00000000 nt!IopfCompleteRequest+0x128
82926c00 88d41178 85ca98a0 85cd6b48 85c2e480 USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x6e0
82926c2c 88d449af 85458028 854580f0 85458a98 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x33b
82926c54 88d3ed18 85458028 85458a98 85458002 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xbc
82926c78 828683b5 85458aa4 85458002 00000000 USBPORT!USBPORT_Xdpc_Worker+0x173
82926cd4 82868218 82929d20 82933280 00000000 nt!KiExecuteAllDpcs+0xf9
82926d20 82868038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xd5
82926d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
slnt7554+3eb0
92091eb0 ??              ???

SYMBOL_NAME:  slnt7554+3eb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: slnt7554

IMAGE_NAME:  slnt7554.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  42402d36

FAILURE_BUCKET_ID:  0xC7_slnt7554+3eb0

BUCKET_ID:  0xC7_slnt7554+3eb0

Followup: MachineOwner
My System SpecsSystem Spec
11 Jan 2012   #5

Windows 7 Ultimate 32bit
 
 

Greetings, Captain!
I went to the Windows device manager and told windows to update the driver on the modem shown (which should be the smartlink modem, it disappears when the computer is booted without the modem connected), and Windows updated it and now returns that it is up to date (that is as of running the exe to get dump information). Do you have a suggested place for finding more recent drivers? Or a way to find those drivers individually and have Windows update them automatically? Any suggestions greatly appreciated.

I did some searching myself on RecAgent.sys but didn't find much of anything useful. Results ranged from those automatic driver wizards and PC repair tools (which may or may not be some type of malware, I haven't dealt with those) and other results about removing RecAgent.sys on claims that it is a menace. Maybe I'm not searching in the right place?
My System SpecsSystem Spec
11 Jan 2012   #6

Windows 7 Ultimate 32bit
 
 

Pardon me, I forgot to check that link first. Reading on that now.
My System SpecsSystem Spec
11 Jan 2012   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by DOS989 View Post
I did some searching myself on RecAgent.sys but didn't find much of anything useful. Results ranged from those automatic driver wizards and PC repair tools (which may or may not be some type of malware, I haven't dealt with those) and other results about removing RecAgent.sys on claims that it is a menace. Maybe I'm not searching in the right place?
Here RecAgent.sys Windows process - What is it?
My System SpecsSystem Spec
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 BSOD when connecting using USB modem HSM56 Smartlink Model SL-FU05




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