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Windows 7: Recurring Lock up. Kernel-Power Event ID 41(63)

03 Jan 2012   #1
mhill46

Windows 7 64 bit
 
 
Recurring Lock up. Kernel-Power Event ID 41(63)

Hello, I have been trying to diagnose this computer for over 3-4 months now and I have come to a stand still.

Here is my issue:

When playing the only game I ever play "World of Warcraft" the game locks up on me and completely freezes. The only way to get out of it is to Hard Boot my PC. I work a lot so I do not play until I get home from work. This "Lockup" only occurs ONCE. Upon restarting the computer from a hard boot, the problem no longer persists. At the end of the night, I shut down the PC and the whole process starts over again. This "Lockup" sometimes occurs 10 minutes into game play all the way up to 2 hours into game play. It is extremely frustrating as I raid and it is not taken lightly to Disconnect in the middle of an encounter. As I said, it only occurs once and then seems to do just fine after.

Solutions I have tried:

I had the PC built and had some volume issues as well as the lockup and figured I would take it back and have them replace the PSU. This fixed my volume issue but the Lockup persisted. When I look at the Event Log, Kernel-Power Event ID 41(63) appears. This is a Critical Error so it says and assume it has a lot to do with my freezing problem. I have done RAM diagnostics and everything checks out. I have COUNTLESS times checked for driver updates and when I say EVERYTHING I mean EVERYTHING is up to date.

My system Specs are as follows:
OS: Windows 7 Premium 64-bit
Processor:Intel Core i5 2500K 3.3GHz 6MB
RAM: 2 4GB sticks of Kingston 1333MHz CL9 1.5V
Hard Drive: Seagate 1TB 7200RPM SATA 6GB/s
Graphics: Asus Radeon HD5770 EAH5770 1GB
Motherboard: Asus P8H67-M evo Rev 3.0

***If you would like MORE specs I would gladly give them to you. Just let me know what you would like to know.***

I consider myself quite acquainted with Computers so I can most likely comprehend any suggestions given.

Please do not treat me as if I am some old lady who never updates their computer software. Much appreciated!

Any suggestions are MUCH appreciated as I am growing tired of this problem and would love for it to be out of my hair forever!

Thanks!


My System SpecsSystem Spec
.
03 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

To check for freezing/crashing you need to check several things.

Event viewer.
Quote:
Type eventvwr in search and go to the windows log>application tab. Also check the systems tab.
Look for errors. Errors have red in the left hand column.

Look for errors that say app hang, or app crash, or anything related to the problem.
When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.
My System SpecsSystem Spec
03 Jan 2012   #3
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

It doesn't sound like hardware, since it only occurs once/reboot. I know you have checked all drivers, but are you running the latest bios? P8H67-M-EVO BIOS 2103

Since you are running an Intel processor, run this Intel utility updater:

Intel® Driver Update Utility

Another possibility is to run msconfig and see what is at startup. Possibly uncheck all.
My System SpecsSystem Spec
.

03 Jan 2012   #4
mhill46

Windows 7 64 bit
 
 

I am sifting through the error logs to find which ones belong with the lockup and as for the BIOS I am 99% sure it is up to date but I will give that a shot in a minute.
My System SpecsSystem Spec
03 Jan 2012   #5
mhill46

Windows 7 64 bit
 
 

I have looked through the Event Viewer and the only things I see are Bonjour errors Event ID 100 which is tied to iTunes and Apple products. The other thing I see is the Kernel-Power Event ID 41(63). Could Bonjour be the issue? It doesn't seem likely.
My System SpecsSystem Spec
03 Jan 2012   #6
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Nope. Bonjour is, unfortunately, everywhere. Did you get a chance to run the Intel utility?
My System SpecsSystem Spec
04 Jan 2012   #7
mhill46

Windows 7 64 bit
 
 

Yea, it came back empty everything is up to date.
My System SpecsSystem Spec
04 Jan 2012   #8
mhill46

Windows 7 64 bit
 
 

I also noticed that there were 2 drivers active in the Sounds section of device manager. I disabled the on-board sound so they would not conflict which seemed to fix the problem for one raid day. It did not freeze but I have a feeling it was a coincidence because it happened the next day.
My System SpecsSystem Spec
04 Jan 2012   #9
mhill46

Windows 7 64 bit
 
 

New update! I looked at the eventlog upon freezing and here is the two critical errors Logged at the time of freezing-

DriverFrameworks-User Event ID 10110

Driver Frameworks- User Event ID 10111

HMMMMM...My drivers are up to date

This is with the Kernel Power one aswell
My System SpecsSystem Spec
06 Jan 2012   #10
mhill46

Windows 7 64 bit
 
 

Bump?? No other suggestions?
My System SpecsSystem Spec
Reply

 Recurring Lock up. Kernel-Power Event ID 41(63)




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