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Windows 7: A real mess - advice needed please!

04 Jan 2012   #1
kentman

Windows 7 Homw Premium 64Bit
 
 
A real mess - advice needed please!

I have a Dell 5110 which is not 6 months old. It started to BS and so I went through all of the repair programs supplied on the machine. It got so bad I had to use Ubuntu to boot, save my data so a factory reset could happen. I've just completed this and I got to the "Setting up computer for first use" bit and it Blue Screens so can not even set it back to factory.

I don't think its a hardware issue and unfortunately I haven't got any dump files to include!

Any advice would be gratefully received.


My System SpecsSystem Spec
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04 Jan 2012   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

As your computer is only 6 months old and still under warranty (I assume) I think your first port of call should be Dell customer service with a view to getting your computer repaired or replaced.

You need to be careful you don't do anything that will invalidate the warranty.
My System SpecsSystem Spec
04 Jan 2012   #3
kentman

Windows 7 Homw Premium 64Bit
 
 

Thanks seavixen32 I haven't touched the laptop as I don't know anything about hardware so wouldn't know where to start!I'll take it back to PC World and see what they have to say.
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04 Jan 2012   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

OK, please do let us know how you get on.
My System SpecsSystem Spec
05 Jan 2012   #5
kentman

Windows 7 Homw Premium 64Bit
 
 

Update: Laptop returned to PC World who are sending it back to Dell as they suspect it is a faulty motherboard. Absolutely no quibble and very helpful so thank you PC World
My System SpecsSystem Spec
05 Jan 2012   #6
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Very pleased to hear it.

Thanks for the update.
My System SpecsSystem Spec
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 A real mess - advice needed please!




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