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Windows 7: [BSOD] Random Crashes

05 Jan 2012   #1

Window 7 64-bit
 
 
[BSOD] Random Crashes

- Windows 7 x64
- Original OS was Windows 7 x64
- Retail

- Hardware age is 3-6 months
- OS age is about 3-6 months

It's a custom machine, but I recently switched to a new case a few days ago.
I [tried to] make sure everything was plugged in right, so I'm not sure if that's the issue or not with the BSOD's...(Still kinda new to hardware)

So far it has Blue screened me twice, both while I was away from home, so I haven't been able to see any events leading up to the BSOD.

Any help is appreciated.

My System SpecsSystem Spec
.

05 Jan 2012   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi.


Both crashes\bsod point to EtronXHCI.sys your Etron USB 3.0 Extensible Host Controller Driver.


We have a little info about this driver.


Etron Technology Inc.



I suggest for now that you disable the EtronXHCI.sys driver.

This will show whether it is really the cause or is just being blamed. Go to C:\Windows\System32\drivers and rename it by changing the .sys extension to something else like .old. Be aware this will also "break" the software that uses this driver.


EtronXHCI.sys to EtronXHCI.old


Remove avast from your system.


Download and install and Microsoft Security Essentials with windows firewall enable.


Finish
and post back.
My System SpecsSystem Spec
05 Jan 2012   #3

Window 7 64-bit
 
 

Thanks for replying

Quote   Quote: Originally Posted by panais View Post
This will show whether it is really the cause or is just being blamed. Go to C:\Windows\System32\drivers and rename it by changing the .sys extension to something else like .old. Be aware this will also "break" the software that uses this driver.


EtronXHCI.sys to EtronXHCI.old
Doing this effectively disables all USB ports on my machine. I have found driver updates for it, however, and have downloaded them. I have not installed them yet. (I'll wait til you say what to do about that)


Quote   Quote: Originally Posted by panais View Post
Remove avast from your system.


Download and install and hMicrosoft Security Essentials with windows firewall enable.
Avast had trouble removing, so I used the avast uninstall tool for it.
Installed MSE 64-bit, but receives an error in moonspeak when I try to press any buttons on the UI.
My System SpecsSystem Spec
.


06 Jan 2012   #4

Windows 7 Ultimate 64bit SP1
 
 

Remove install\update the driver.
My System SpecsSystem Spec
06 Jan 2012   #5

Window 7 64-bit
 
 

Thanks for your continued aid.

Quote   Quote: Originally Posted by panais View Post
Remove install\update the driver.
Alright, I've done that now. So I guess now I just wait and see if I BSOD again?
My System SpecsSystem Spec
06 Jan 2012   #6

Windows 7 Ultimate 64bit SP1
 
 

Give it time,1-2 days maybe,work\play as usual and post back with news.
My System SpecsSystem Spec
08 Jan 2012   #7

Window 7 64-bit
 
 

Alright, it's been 2 days, and no sign of any issues so far.

I'll wait a few more days, then I'll mark as solved, thanks for all your help panais
My System SpecsSystem Spec
08 Jan 2012   #8

Windows 7 Ultimate 64bit SP1
 
 

Ok 1-2 more days and post back with news.
My System SpecsSystem Spec
12 Jan 2012   #9

Window 7 64-bit
 
 

Marked as solved, updating the Etron USB drivers seems to remedy the issue.
Many thanks for your help panais
My System SpecsSystem Spec
12 Jan 2012   #10

Windows 7 Ultimate 64bit SP1
 
 

Good news.

You are welcome!
My System SpecsSystem Spec
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