BSOD / Comp freezes randomly - New Build

Tweetzzzzz · Jan 5, 2012

Hey everyone,

I did my first build a while ago but kept getting the Blue Screen of Death. I got a tech guy in to look at how I built it, do mem tests and hard drive tests and he said that the motherboard must be faulty. I then sent the motherboard back and they gave me a replacement.

I now have put it back together and am STILL getting BSOD's or my screen just freezes. It can run for quite a while without crashing if I am just using facebook or just cruising the web but when I start using skype or play games or have a few different programs open it is more likely to crash. However it does crash even when I am just using Chrome.

At this point in time I think it could be a compatibility problem with some hardware I'm using otherwise I am just over the crashing and really need any help I can get!! Thanks

Here are my computers specs

Uploaded with ImageShack.us

Any ideas on what I can do is appreciated!!

writhziden · Jan 5, 2012

The first thing I would check is your motherboard site to make sure the memory you have installed is known to be compatible with the board.

Also, the information you provided is informative, but not enough so for us to properly help you. If you could please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html we will be able to assist you better.

DustSailor · Jan 5, 2012

Hello Tweet, and welcome to Sevenforums!

First step, read and follow these directions: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

*Edit: Appologize for the similar post, Writhziden posted before I could

Tweetzzzzz · Jan 6, 2012

New Build randomly BSOD or jsut freezes

System Specs:

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? Full retail version
- What is the age of system (hardware)? I bought everything new around June 2011
- What is the age of OS installation (have you re-installed the OS?) And installed it on the same day

I have attached the needed files.

The computer will more likely freeze than BSOD.

Just like another member (Aptenodytes) said "Freezes manifest as sudden loss of mouse and keyboard control, screens stay on, sometimes with animated cursor still animated (for about 20 seconds then it stops), and if sound is playing then it goes onto a 0.1s loop (sounds like a machine gun), then I'm forced to hit the reset button.", but unluckily, for me I need to hit the power button to shut down the machine instead of the reset button.

Describes my problem perfectly. I had a tech guy come in and do mem and hard drive tests and said the motherboard must be faulty. He also said I put it together fine. Since then I have received a replacement for the motherboard and I STILL get these freezes / BSOD.

Here are a the parts I am using.

Uploaded with ImageShack.us

By now any help is appreciated!! Thanks

Tweetzzzzz · Jan 6, 2012

sorry I have re-posted with all the needed information here http://www.sevenforums.com/crashes-...d-randomly-bsod-jsut-freezes.html#post1732196

Dave76 · Jan 6, 2012

Please use the same thread when posting the files from Blue Screen of Death (BSOD) Posting Instructions.
It makes it easier for us to follow.

I've requested it to be moved here.

Have you updated all your drivers from the Asus motherboard website?
Don't use the drivers on the CD that came with the motherboard, they are usually old drivers.

There are 50 crash dump files.

The first, Last and most of the rest are STOP 0x0000003D: INTERRUPT_EXCEPTION_NOT_HANDLED
The others are STOP x03D ANALYSIS_INCONCLUSIVE, which is likely the same driver.
This is a rare stop code.
It indicates the Marvell MV91xx AHCI/RAID driver.
Go to your ASUS motherboard website and D/L and install this driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff880076e90a0
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800113878e

Debugging Details:
------------------


CONTEXT:  fffff880076e90a0 -- (.cxr 0xfffff880076e90a0)
rax=fffffa8008766200 rbx=fffffa80087779e4 rcx=0000000000000000
rdx=fffffa80087779e4 rsi=0000000000000000 rdi=fffffa80087884e8
rip=fffff8800113878e rsp=fffff880076e9a70 rbp=fffffa8008766748
 r8=fffff8800397e100  r9=0000000000000001 r10=fffffa8008788560
r11=fffffa8008767018 r12=0000000000000100 r13=fffffa8008784440
r14=000000002a52f170 r15=0000000073dd2450
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00000293
mv91xx+0x3178e:
fffff880`0113878e cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3D

PROCESS_NAME:  ccsvchst.exe

CURRENT_IRQL:  a

LAST_CONTROL_TRANSFER:  from fffffa8006949008 to fffff8800113878e

STACK_TEXT:  
fffff880`076e9a70 fffffa80`06949008 : 00000000`00000000 fffffa80`0693b060 fffff880`0397e100 fffffa80`087884e8 : mv91xx+0x3178e
fffff880`076e9a78 00000000`00000000 : fffffa80`0693b060 fffff880`0397e100 fffffa80`087884e8 fffffa80`08784440 : 0xfffffa80`06949008


FOLLOWUP_IP: 
mv91xx+3178e
fffff880`0113878e cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  mv91xx+3178e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: mv91xx

IMAGE_NAME:  mv91xx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c778a22

STACK_COMMAND:  .cxr 0xfffff880076e90a0 ; kb

FAILURE_BUCKET_ID:  X64_0x3D_mv91xx+3178e

BUCKET_ID:  X64_0x3D_mv91xx+3178e

Followup: MachineOwner
---------

Other crashes

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff80000b9c070, 0, 0, fffff8800110078e}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

If you are using Norton Anti virus, please un-install, run the Norton un-installer.
This is for testing purposes.
Norton is known to cause BSoDs in Windows 7.
Down load and install MSE during testing.
Microsoft Security Essentials*- Free Antivirus for Windows

Windows 7 system event logs.

There are several thousands of these.
Disconnect your CD/DVD drive for testing purposes.

Code:

Event[0]:
  Log Name: System
  Source: cdrom
  Date: 2012-01-06T15:18:59.706
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TheBeast-PC
  Description: 
The device, \Device\CdRom0, has a bad block.

You have 35,000 system events since 8 Nov 2011.
I think that is a record.
Event[34999]:
Log Name: System
Source: Service Control Manager
Date: 2011-11-08T09:03:40.260

Tweetzzzzz · Jan 6, 2012

Ahk thanks, I'll do that now

Dave76 · Jan 6, 2012

Please review my first post, I have been updating with new findings as I locate them.

Reply with a description of what you have done and any questions you might have.

Install Windows 7 Service Pack 1
Learn how to install Windows 7 Service Pack 1 (SP1)

After SP1 is installed, check for all Windows updates and install them.

Tweetzzzzz · Jan 6, 2012

Haha yeah I have had this computer crash a ridiculous amount of times while trying to do work on it.

Ok so far I have:

- Downloaded and installed all the latest drivers from the ASUS website (including the Marvell one)
- Installed the Windows 7 Service Pack 1
- Uninstalled Norton AntiVirus and installed the Microsoft Security Essentials
- Disconnected my CD/DVD drive

Btw I really appreciate the help, thank you!

Tweetzzzzz · Jan 6, 2012

Ok so today I have been using it normally until I tried to open Google Chrome and Mozilla Thunderbird and they weren't opening. The mouse cursor icon was the loading circle and I couldn't even open the Start menu so I tried to Ctrl + Alt + Delete and nothing happened for a couple of minutes. Then my screen just went black with the same loading circle for the mouse icon. I left it for 20 mins and nothing changed. At least its a change I guess

writhziden · Jan 6, 2012

Tweetzzzzz said:
Ok so today I have been using it normally until I tried to open Google Chrome and Mozilla Thunderbird and they weren't opening. The mouse cursor icon was the loading circle and I couldn't even open the Start menu so I tried to Ctrl + Alt + Delete and nothing happened for a couple of minutes. Then my screen just went black with the same loading circle for the mouse icon. I left it for 20 mins and nothing changed. At least its a change I guess

Did you use the Norton Removal Tool to uninstall Norton?

Dave76 · Jan 8, 2012

Can you post your specs.
Looks like it might be a hardware issue, we will need the complete system specs.
In the lower left corner of any of your posts you will see 'My System Specs' at the bottom of the drop box click 'Update Your System Specs'.
Look in the lower left corner of any of the other members posts in this tread for an example of what we need to see.

Use these links to find your system specs.
Speccy Free System information Utility
System Info - See Your System Specs

Tweetzzzzz · Jan 8, 2012

writhziden said:
Did you use the Norton Removal Tool to uninstall Norton?

@ writhziden - yes that's how I uninstalled it

Dave76 said:
Can you post your specs.
Looks like it might be a hardware issue, we will need the complete system specs.
In the lower left corner of any of your posts you will see 'My System Specs' at the bottom of the drop box click 'Update Your System Specs'.
Look in the lower left corner of any of the other members posts in this tread for an example of what we need to see.

Use these links to find your system specs.
Speccy Free System information Utility
System Info - See Your System Specs

@Dave76 - just updated all the system spec information now, let me know if anything is unclear

thankyou guys

Tweetzzzzz · Jan 8, 2012

Also my hard drives are connected to the motherboard via the JMicron socket on the motherboard and my CD / DVD rom drive was connected to the mother board via a Marvell 91xx socket. Possibly could explain some BSOD errors that Dave76 mentioned previously.

Dave76 · Jan 8, 2012

Better to connect all your drives to the Intel SATA connectors.

Tweetzzzzz · Jan 9, 2012

@Dave76 - I previously had my SSD hard drive which has windows installed on it connected to the Intel 6GB SATA connector and the other hard drive to a Marvel 6GB SATA connector. I then switched both of them to use Intel 3GB SATA connectors but I still have the same crashing problem

Dave76 · Jan 9, 2012

This may be due to issues with the Corsair Force 3 firmware, have you updated it recently?

Keep all your drives on the Intel controller while testing and trouble shooting.

Tweetzzzzz · Jan 9, 2012

@Dave76 - Ahh ok I just updated the firmware now (it did need updating) I'll let you know if it crashes again or not! Thanks

Dave76 · Jan 10, 2012

Hope the firmware update solve the problem for you.

Let us know if you have any questions or crashes.

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