Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD: STOP error 0x0000001E (New hardware?)

06 Jan 2012   #1
brilliante

Windows 7 Home Premium 64-bit
 
 
BSOD: STOP error 0x0000001E (New hardware?)

Hi, according to the guidelines, I'm starting a thread here with my problems.

I keep getting this "STOP 0x0000001E" error on my computer, with no apparent cause. The closest my own troubleshooting has gotten me is to identify a missing driver, or outdated driver. However, upon checking my "Device Manager," everything appears to be up-to-date.

My system information:
DELL Studio XPS Laptop 1640
OS: Windows 7 Home Premium (64-bit)
Processor: Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz 2.67GHz

As per the "BSOD Posting Instructions," I've attached my "Systems Diagnostic Report" and the "BSOD Dump & System File Collection Report" as a single .zip file to this post. Please let me know here if any other information from me is required.

Much thanks.


[EDIT] Whoops, my genius self has forgotten to attach the files. >>


My System SpecsSystem Spec
.
06 Jan 2012   #2
usasma
Microsoft MVP

 
 

Perfmon shows issues with your Microsoft Security Essentials software. Please do the following:
- download a fresh copy of the Security Essentials software
- uninstall the current software
- install the fresh copy of the Security Essentials software

MSINFO32 shows:
approximately 97 STOP 0x1E errors blaming the kernel (core of the OS)
5 STOP 0x76 blaming iexplore.exe (unusual)
10 STOP 0x9F blaming USBSTOR (dump files may reveal another driver)

Only 2 dump files were in the upload (5 and 6 Jan 2012) - both were STOP 0x1E
These each blame the kernel (core of the OS) and are memory access errors (c0000005)

Right now I suspect the drivers for your Ricoh memory card reader - as they date from 2006.
Please update them from the PC Manufacturer's website immediately
Then monitor for further BSOD's

If the BSOD's continue, please post back and we'll try Driver Verifier on all 3rd party drivers.

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010612-14430-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan  6 05:42:32.664 2012 (UTC - 5:00)
System Uptime: 0 days 0:38:16.272
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4977d )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+4977d
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffffa80`064bb7a7 00000000`00000000 00000000`76f50000
BiosVersion = A15
BiosReleaseDate = 04/09/2011
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010512-20935-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan  5 15:12:00.378 2012 (UTC - 5:00)
System Uptime: 0 days 10:35:58.376
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4977d )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+4977d
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffffa80`064b77a7 00000000`00000000 00000000`76d60000
BiosVersion = A15
BiosReleaseDate = 04/09/2011
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
07 Jan 2012   #3
brilliante

Windows 7 Home Premium 64-bit
 
 

Thank you for your quick reply!

I've done all the fixes you noted, as well as uninstalling and reinstalling iexplore.exe since you found errors there as well.

As it is, there haven't been any more crashes, but I'll post here again if it returns.

Thanks again.
My System SpecsSystem Spec
.

08 Jan 2012   #4
brilliante

Windows 7 Home Premium 64-bit
 
 

Unfortunately, that seemed to be only a temporary fix. After a full day of no problems, I BSOD'd again. I don't think I did anything different over the last few days, so it's likely due to the original problem arising again.

As per the guidelines, I've attached the most recent Health Report and BSOD Dump & System report files as a .zip.

Thanks again.
My System SpecsSystem Spec
08 Jan 2012   #5
usasma
Microsoft MVP

 
 

Still shows problems with MSSE - please try this to ensure that you're not infected:
Quote:
Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
The Ricoh drivers are still from 2006. Try this one: Drivers and Downloads | Dell [United States] - it's from 2009

If that doesn't fix it, start with the free diagnostics here: Hardware Diags

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010812-16801-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan  8 06:30:44.118 2012 (UTC - 5:00)
System Uptime: 0 days 2:04:03.726
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4977d )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+4977d
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffffa80`064bb7a7 00000000`00000000 00000000`77320000
BiosVersion = A15
BiosReleaseDate = 04/09/2011
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
Reply

 BSOD: STOP error 0x0000001E (New hardware?)




Thread Tools




Similar help and support threads
Thread Forum
BSOD during boot, stop error 0x0000001e
Full stop error: 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000) Recent hardware changes: Msi Nvidia GTX 970 installed over a week ago with no problems Explanation: Hello, I've been having a rough one of it with a problem that started two days ago...
BSOD Help and Support
BSOD and Stop Error 0x0000001E - Sporadic
All, New the the forums, but frustrated and though maybe somebody could help me out. I get this random stop error (above) randomly when playing MMORPGs. I have tried a fresh install of Win7 Home Premium x64, but the error persists. I have tried to flash the BIOS, but get errors erasing blocks...
BSOD Help and Support
BSOD Error Stop: 0x0000001E
Hi, Getting this BSOD Stop error Stop: 0x0000001E No mdp file is generated. Cannot seem to find anything noteworthy in Event Viewer either. Anyone got any ideas? Generating the mdp file would help The behaviour right before the error does not seem to be consistent either, sometimes im...
BSOD Help and Support
Random BSOD stop error 0x0000001E, hardware error?
Hello, A few days ago I got a random BSOD with the 0x0..1E stop error. Now my computer will rarely boot and when it does it still randomly gets the same BSOD. I once got a 1D stop error but its mostly 1E that keeps happening. I run Windows 7 Professional 64-bit and this time I used a Windows DVD...
BSOD Help and Support
BSOD opening almost anything. STOP: Error 0x0000001E
Hi Seven Forums! I've been recently getting the BSOD when I open almost any program, when I try to open it my display stops and I get the BSOD error STOP: 0x0000001E. The latest thing I would have downloaded with suspicion would be a game torrent. I've gotten a BSOD error STOP: 0x00000050 and error...
BSOD Help and Support
BSOD STOP Error 0x0000001E
Hello, I have been having a bsod every few days and its been really frustrating. i was hoping to get some help. dmp files are attached. this computer was running fine for the several months since i put it together and suddenly this starts happening. Im running windows 7 home premium.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 23:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App