Please help! BSOC crash


  1. xero014
    Posts : 4
    Windows 7 Home Premium 64 bit
       New #1

    Please help! BSOC crash


    Hi, thanks for reading!
    I am having random BSOD, I need help.
    I have attached both my BSOD Dump / System File Collection and my system health report in a zip file for extra information.
    My error code is below also.
    I just wanted to know if anyone could help me and tell what this error means.
    Much appreciated!


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000008
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800167F6E4
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\010612-21824-01.dmp

    My PC specs are as follows:
    OS - Windows 7 Home Premium 64 bit CPU - AMD Phenom II X6 1100T 3.3 GHz Black Edition Motherboard - ASUS Formula V Crosshair Memory - Corsair CMX8GX3M2A1600C9 DDR3 XMS3 16GB Graphics Card(s) - Sapphire HD 6770 1GB GDDR5 Hard Drives - Samsung F3 1TB PSU - Corsair CMPSU-850HX Professional Series 850w Power Supply Case - Fractal Design Define XL
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  3. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #2

    Hi.


    Update the software\driver for your Intel Ethernet.


    http://downloadcenter.intel.com/


    Remove Avg from your system.


    Download,install and use Microsoft Security Essentials with windows firewall enable.
    Run full system scan.

    This software\driver SMARTVHidMiniVistaAmd64.sys is old from 2008.

    We dont have too much information about it.

    Searching i found this http://systemexplorer.net/filereviews.php?fid=3668009

    If you install it and you know what is that,remove it for testing purposes.

    If you dont know i suggest for now that you disable the SMARTVHidMiniVistaAmd64.sys driver.

    Go to C:\Windows\System32\drivers and rename it by changing the .sys extension to something else like .old. Be aware this will also "break" the software that uses this driver.

    SMARTVHidMiniVistaAmd64.sys to SMARTVHidMiniVistaAmd64.old


    Finish     and post back.
    Last edited by panais; 06 Jan 2012 at 14:42.
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  4. xero014
    Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #3

    Thanks for replying so quickly and with plenty of help!
    I followed the instructions you gave and checked for an update for my SMART driver - a program I use at work (Im a teacher). The SMART driver is the most up to date but I disabled it as I cannot use this PC at work (for obvious reasons when looking at the Fractal case)! Is it a necessity to change the file type to .old?
    Thanks again for the help!
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  6. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #4

    If you updated the specific program then dont change the driver to .old

    Work\play as usual,give it time,1-2 days maybe and post back with news.

    Also can you please write here some info using details for this driver SMARTVHidMiniVistaAmd64.sys?

    Which is the name of the program? Which is the usage of the program?

    Which website you use to update it?

    This way you help us to help more and other people.

    Thanks! :)
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  7. xero014
    Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #5

    Hi, sorry for the delayed reply.

    Will use my pc for the next couple of days and see if I have any problems.

    Details for SMARTVHidMiniVistaAmd64.sys

    Program - SMART Notebook version 10
    Company - SMART Technologies ULC
    Website - http://www.smarttech.com
    Update - http://smarttech.com/us/Support/Browse+Support/Download+Software
    Use - Program for creating and delivering interactive lessons. The software enables you to bring images, themes, videos and Flash objects, either from the SMART Notebook Gallery or your own files. I use the program in conjunction with a SMART Board interactive whiteboard. Many of the schools I have worked in have worked in have used this. The driver is most likely for the interactive whiteboard - connected by usb 2.0 for interaction and vga for visual.

    Will update you in a couple of days!
    Thanks again
    Last edited by xero014; 10 Jan 2012 at 13:30.
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  8. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #6

    Thanks for the info

    Now again give it time,1-2 days maybe,work\play as usual and again post back with news.

    Please edit your above post and remove the email address.
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  10. xero014
    Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #7

    Thankyou for all of your help,
    since we last spoke I have had no BSOD and it seems to have averted the problem.
    Touch wood this does not happen again!
    I have also installed filehippo to update programs - thought I should include this as it has helped me thoroughly.
    Thanks again!
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  11. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #8

    Good news!

    You are welcome :)
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