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Windows 7: BSOD ntoskrnl

28 Jan 2012   #41
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you complete your specs?
Use this link to find your system specs.
Speccy Free System information Utility

This will help us find the issues causing your crashes.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
Please do not zip these and post them, follow the link below so all can easily see the information.
How to Post a Screenshot in Seven Forums


My System SpecsSystem Spec
.
28 Jan 2012   #42
gjrewerts

Window 7 Premium 64bit
 
 

I think I did this in the first screen or page of this post. Is that what you want?
My System SpecsSystem Spec
28 Jan 2012   #43
gjrewerts

Window 7 Premium 64bit
 
 

Ok I tried the sfc /scannow 6 time in a row and it allways fails at 71%. I would think it would make some progress from what you told me if I rerun and then reboot but I don't see any progress.
My System SpecsSystem Spec
.

29 Jan 2012   #44
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by gjrewerts View Post
I think I did this in the first screen or page of this post. Is that what you want?
Can you enter the specs in the lower left corner of your post, this will make it easier for us to see what components you have without going back through the thread.

Use this link to find your system specs.
Speccy Free System information Utility

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
Please do not zip these and post them, follow the link below so all can easily see the information.
How to Post a Screenshot in Seven Forums

Quote   Quote: Originally Posted by gjrewerts View Post
Ok I tried the sfc /scannow 6 time in a row and it allways fails at 71%. I would think it would make some progress from what you told me if I rerun and then reboot but I don't see any progress.
Let's look at some of your hardware first but, when sfc /scannow fails it not only means you have Windows system file problems, it will likely need to be fixed by System restore, a Repair install or a Clean install.
Unless you have Image Backups, if you do let us know when they are from.

Your last dump files posted are still showing 'memory corruption.


STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Cause: Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002a49b50

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002a7e1e9 to fffff80002a7ec40

STACK_TEXT:  
fffff880`032ffde8 fffff800`02a7e1e9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`032ffdf0 fffff800`02a7c6b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`032fff30 fffff800`02a49b50 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
00000000`035542e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiDeleteKernelStack+0x28


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
8 errors : !nt (fffff80002a49b40-fffff80002a49b78)
fffff80002a49b40 *9d  83  ec  30  41  bf  02  00 *76  00  44  8b  ea  48  8b  e9 ...0A...v.D..H..
fffff80002a49b50 *c3  84  c7  0f  85  f4  67  09 *2a  41  8b  d5  41  8d  75  01 ......g.*A..A.u.
fffff80002a49b60 *27  db  fd  ff  ff  49  8b  cd *a7  8b  e5  48  f7  d9  48  8b '....I.....H..H.
fffff80002a49b70 *9e  48  8d  6c  cd  00  49  8b *41  48  f7  d9  f0  48  0f  c1 .H.l..I.AH...H..

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002bb547e, Address of the instruction which caused the bugcheck
Arg3: fffff88007690cb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nt!PfpEventHandleFullBuffer+1e
fffff800`02bb547e 44              ???

CONTEXT:  fffff88007690cb0 -- (.cxr 0xfffff88007690cb0)
rax=0000000000000001 rbx=fffff80002c5dea0 rcx=fffff80002c5df20
rdx=0000000000000001 rsi=0000000000000028 rdi=0000000000000040
rip=fffff80002bb547e rsp=fffff88007691690 rbp=fffff88007691760
 r8=0000000000000000  r9=fffffa800ab65f20 r10=fffff80002c5df20
r11=0000000000000001 r12=0000000014311b58 r13=000000000000000a
r14=0000000000cf4500 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!PfpEventHandleFullBuffer+0x1e:
fffff800`02bb547e 44              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  BsecAV.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002bb547e

STACK_TEXT:  
fffff880`07691690 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PfpEventHandleFullBuffer+0x1e


CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
16 errors : !nt (fffff80002bb5480-fffff80002bb55b8)
fffff80002bb5480 *d6  d8  8b  05  84  2b  15  00 *eb  44  00  04  d1  e8  44  3b .....+...D....D;
fffff80002bb5490 *16  72  11  48  8d  0d  56  87 *73  00  45  33  c0  33  d2  e8 .r.H..V.s.E3.3..
fffff80002bb54a0 *a4  46  f2  ff  48  83  c4  28 *10  90  90  90  90  90  90  90 .F..H..(........
fffff80002bb54b0 *49  89  5c  24  10  57  48  83 *2d  20  48  8b  0d  6f  2b  15 I.\$.WH.- H..o+.
...
fffff80002bb5580 *82  48  8b  d7  e8  67  70  f1 *c5  80  bb  88  00  00  00  01 .H...gp.........
fffff80002bb5590 *9c  06  89  83  d8  00  00  00 *83  46  04  89  83  dc  00  00 .........F......
fffff80002bb55a0 *02  8b  46  08  89  83  e0  00 *4c  00  48  8d  87  48  07  00 ..F.....L.H..H..
fffff80002bb55b0 *4d  48  89  83  e8  00  00  00 *9e  8d  87  50  07  00  00  48 MH.........P...H

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

STACK_COMMAND:  .cxr 0xfffff88007690cb0 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------


Have you had any hardware changes?

Re-seat your RAM, take it out and inspect the socket and RAM connectors, clean the connectors with alcohol and a lint free cloth, re-install the RAM cards. Be sure they are firmly inserted.

Check you motherboard for any sign of overheating, bulging compactors, or discoloration on any board components.
My System SpecsSystem Spec
29 Jan 2012   #45
gjrewerts

Window 7 Premium 64bit
 
 

I'm going to try the system restore
My System SpecsSystem Spec
31 Jan 2012   #46
gjrewerts

Window 7 Premium 64bit
 
 

I got the system restored but only after system crashed once. As part of boot I turned on the screen so I could see the memory test. That is when I notice that the ram was in slots 2,3,4 instead of 1,2,3. So on second time to install system I switch the ram to slots 1,2,3 and then I was able to get the system restored. (It came from HP this way after they repaired it!)
Also after restoring system then I start using the windows update and after many updates looking through the log I notice that some of them failed. Even though the update thinks every thing is updated do I need to worry about the ones that fail or do they get updated with new stuff so the fail one is not needed?
My System SpecsSystem Spec
31 Jan 2012   #47
writhziden

Windows 7 Home Premium 64 Bit
 
 

Only worry if they continue to fail. Sometimes they fail because they require other updates to be installed first. If they continue to fail when you try to install them after a reboot, use the Fix It for How do I reset Windows Update components?
My System SpecsSystem Spec
01 Feb 2012   #48
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good that you got system restore to work.
The RAM installed in the wrong slots can cause instability.

Let us know if you get any more crashes.
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl




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